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July 2024 by Jeff Reid
Took care of the tire on my rental car with zero problems.
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June 2024 by jennifer barron
The visit was great, fast and efficient. I appreciate the great service.
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June 2024 by Diane Donnelly
Very helpful in recommending tires and pricing was good!
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June 2024 by Natasha Braun
I went to Firestone today to get a code checked out on my car. Thomas was patient with me while getting my information together, informative, and the team got my car in and out very fast and easing my worries about the issue I was having.
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May 2024 by Scott Mironack
Everyone I dealt with was very knowledgeable and professional and thoroughly explained everything to where I could understand.
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May 2024 by Paola Oseid
Not even with appointment, I got a service. I came at 7 am and they told me to do an appointment, now with an appointment they said , I have to wait two more costumers!!! Not recommended
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May 2024 by Terry Mount
Professionalism / upfront pricing/ Steve and James and crew worked as a team and got my car back in record time. Even on a Saturday.
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May 2024 by K. Abbas Naqvi
[reason to call: was trying to understand if a tire of size 235/55r20 could be replaced with a similar not exact the same, but never reached to the point where that question could be put]
Customer service over the phone would be a very bad experience, especially a person with an accent (per store manager even). I called two times today, first time I was told my English is bad, and that I was talking very fast, upon telling that it is not the way, the call was hanged, instructing to call somewhere else.
Perplexed with the behavior, called 2nd time and tried to reach to the store manager (James), he said the same thing without apologizing about the behavior of the last person who attended the call.
This place looks like hires people who are fairly not educated rather civilized enough to have patience to hear from people of different background, neither they are ready to learn
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May 2024 by Steve Caro
Steve is the best!
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April 2024 by Wendy Morris
Very good customer service and service to my vehicle will continue to go there and recommend to all to go see them thank you guys for great service
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April 2024 by Vivian Leopold
I had made an appointment for my 100,000 mile service. They were able to start the work promptly and actually finished sooner than I had expected. James, the manager, was great about going over everything that needed to be done for that mileage servicing. He reminded me that I had a Firestone card and that qualified me for a discount on the work. Very friendly staff.
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April 2024 by Jacie Schussler, Realtor
The customer service is amazing!
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April 2024 by T L Turner
The issue, hopefully, is finally resolved. I have had the same issue worked on for years now and am ready for a resolution. James did acknowledge my plight and says he stands behind the work done. His words.
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April 2024 by Elvin Manges
Went in to Firestone in the colony and booked an appt for 5pm the next day. Should up promptly at 4:55 and handed over the keys. I left and came back at 6pm after being told an hour and car hadn’t moved. No big deal, I asked for the keys and said I need to reschedule, my gf needed the car for her shift tonight and nursing school in the morning. They coerced me into leaving the car and said it would be finished by 7am. I say no issues and leave the car and take her to work myself. 6:33pm, they call and tell me to get the car it won’t be finished. I went to discount tire down the street, took 45 mins start to finish, better tires, cheaper price, better service. If your time is valuable, this is not the business for you.
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April 2024 by Maurice G
I really appreciated Sydney in his advise. He was not trying to upsell but as a result of explaining things, I replaced 4 tires instead of just two. The work was done within an hour while I waited. The service tech checked all the other items while there.
Very satisfied with the quality of service, a rarity these days…
