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January 2024 by Nhât-Tâm Cung
Great staff but bank Infrastructure is HORRIBLE. it not all well integrated. They have two separate business lines and how it operates via direct deposit. They have zelle integration but ONLY personal accounts only. First time I tried zelle to an email it does not work…called customer service to verify correctly whom I am by secret word and SS#, but afterwards she said I have to manager look at it. I ended up using Venmo to get it done. Bank does not provide guest wifi.
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August 2023 by Michael Swift
Very polite staff.
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March 2023 by Lily L.
Awesome customer service. When you call they are so will to walk you through any issues you have. They have helped with several issues due to my slow moving memory.
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November 2022 by Karuna Amin
Too slow service. And always have to wait for 30 min or more. Don't know what's going on here. People are nice but they definitely need more trained and efficient people
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August 2022 by Navid Ebrahimi
Each branch have they own roles
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September 2021 by Emily T.
If I can give 0 stars, I would. My dad opened an account here on 8/30. Said 7-10 business days for a card to come in mail. 3.5 weeks later...no card...called to see where card is. The girl forgot to submit the whole application. My dad now has money floating between bank accounts and unable to pay bills with new one since he doesn't have a debit card and they refuse to expedite things for him. Incompetence at its finest.
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June 2021 by Nate Freeman
I have a business account here and we move a lot of money through here as well, you would think they would care.. But I still always get the run around! They just pulled the last stunt with me. Sooooo I drove to West Frisco location and they saved the day AGAIN. Awesome Crew there!! Stay away FROM THE COLONY LOCATION! VERY RUDE AND UNPROFESSIONAL
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June 2021 by Rishay M.
Most useless bank in the world. Expect at least 4 days for any check to hit your account. Oh and if you would like to deposit any cash into your account don't waste your time trying the ATM because it doesn't even have the option to do so.
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March 2021 by Bronte Hampton
Don’t waste your time at this bank.
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November 2020 by iFiX construction Foundation repair
Worst customer service. Worst mortgage application process, the just ghost their customers. Don't waste your time, don't come with them, do whatever you can to go to another bank before considering this one. Costed us thousands on overhead expenses and at the end they just don't answer the phone.... worst experience I ever had
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November 2020 by masapanbg
Worst customer service!!!
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August 2020 by monkeyblast2144
Yesterday was my first and last visit to this branch. This teller Renee has a nasty discriminating attitude towards Hispanics. And she's supposedly employee of the year. She should be Karen of the year.
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August 2020 by Jay Bentley
I am very impressed with this branch. I was with LegacyTexas bank which was recently taken over by Prosperity. Thing have been rough during the transition and needless to say I have been very frustrated with the inefficiency that I was experiencing. I could make a simple purchase in a store and stopped by this branch in The Colony. That’s where I met Jerry and Rene. Both of these employees were very kid gloves with me and helped me understand the banking changes. My new thing after another rough interaction with a different branch is to drive out of my way to bank at this branch. They have a small town feel and love their clients. I really feel valued as a client the way banking used to be.
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June 2020 by Donna C.
My friend, your client was discriminated at my business bank Prosperity Bank. I was called a n****** Jackie Bohon is the Vice President of the Treasury department 405-951-9038 Corporate office 979-543-2200. The two racist white boys names are Joseph and Aaron.
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April 2019 by Robyn Holtz
Love this bank and the staff. They are always super sweet and eager to help. Never have to wait in line or sit on hold. They are wonderful to work with and extremely helpful with business and personal accounts.
