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April 2024 by MAI TRAN
This is so great, especially their services. Max is so kind, he helped me a lot.
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March 2024 by Jimmy
Rooms: Best room I've every had, front desk help excellent, free break is really really good, I give it 4.9 stars.
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March 2024 by G
Had a room booked here by American Airlines after my flight was cancelled. Called to confirm the booking and they couldn't for the life of them work out whether the booking existed or not despite having the booking reference. And no, I don't want to join your rewards program or book another flight, it's 2am, I've been traveling for 30 hours and I've been waiting for American Airlines to finally cancel the flight after delaying it for 7 hours.Update: I wasn't going to pay for a 30 min taxi fare when I couldn't even guarantee I had a room there. Ended up staying with a colleague who confirmed their room at another hotel.
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March 2024 by cali reeves
They have an excellent staff! Everyone is very helpful, friendly, and attentive. The rooms are really nice. The location is awesome also. It's located near lots of fun things to do, like Topgolf. I've really enjoyed my stay here!
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March 2024 by Seungjong Cho
Currently staying in room 214. Really love the great brightness of this room although it could be a downside for somebody. It is a fairly a large hotel room. I will come back.Rooms: Love its size and brightness.
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March 2024 by Krystal Froman
Went to check in, my husband made the reservation under my name so I could check in without him and I was told no that I could not check in. While having a conversation with my son in law I was told he was canceling my reservation because my husband wasn't with me.
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March 2024 by Sheila Nayampalli
Our washer drain line fell victim to the Texas arctic blast and we had to stay here for 7 days while our wood flooring was replaced. The restoration crew originally estimated a completion date of March 12th, but they actually completed the work on March 5th, a full week ahead of schedule. We are locals and live approximately 1.7 miles from here, so it was convenient and did not require a great deal of travel time. Smooth and efficient experience from check-in to check-out. I have to give this property 5 stars, because before we even left our house, I phoned the front desk and Chris Patel - the General Manager - went out of his way to accomodate us for an early check-in. I thought that was very kind of him considering our situation. Anyone else (I suppose) would have asked us to return closer to the 3pm check-in time, and I was grateful for the opportunity. When we checked in, he greeted us with a smile and thanked us for being an IHG Member. Let us know what amenities there were and where they were located. This property boasts an upscale, modern vibe and their rooms are immaculate. I especially enjoyed their kitchenettes for those times where my Mom and I didn't feel like eating outside at a restaurant. We had a 2 queen 1 bedroom suite on the 4th floor. They also had DirecTV so we were set for the week. Their hot breakfast was also a nice touch every morning. Fruit, granola, potatoes, and gosh - those biscuits - they are something else! So good! Water was hot just like I like it; albeit low water pressure. Not a huge deal and not knocking a star off my review because the rest of the stay was smooth. Housekeeping was upon request - which we appreciated. Having been an extended stay guest, we opted for housekeeping service every other day. At the very least, we would request trash pick-up and replacement of bed linens and with the limited Spanish I knew, I was able to somewhat communicate with the lady servicing the room. Beds were comfortable as was the temperature in the room.The General Manager (Chris Patel) and Micah (sp?) were the true standouts during our 7-day stay at this property. There was also a very sweet blonde-haired lady that was very helpful as well, but I forgot to ask her name. I would definitely choose to stay here again in the future if we should ever need to relocate temporarily.
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March 2024 by Melvin Martinez
The cleaning services it’s terrible, don’t clean every day,you have to remain or call front desk,request the service, and to me I don’t like to telling someone,what they should be doing,it’s just that; bad house keeping, because this kind thing make me uncomfortable …Rooms: Not cleaning well ,but good just need cleaning well,Safety: Excellent great everything goodWalkability: Uncomfortable,there’s dog poop everywhere on yardFood & drinks: Great job
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March 2024 by Nishwanth Selam
Highly recommended place to stay if you want to stay in Plano. Max is a super friendly and goes above and beyond to help you with all details you need.
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March 2024 by HEATHER CASEBOLT
Everything was great except that our room had a strong food odor from a previous occupant. The smell was very strong every time we entered the room for our 2 day stay.
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March 2024 by Steve Smith
Max greeted us immediately upon entering the hotel. We’re IHG members and had questions about the hotel and rooms. He answered all of our questions. He was personable, professional and extremely efficient. We proceeded with our reservation and have enjoyed our stay.Rooms: Private room, sitting area and full kitchen. Nice!Nearby activities: Parks, lakes-water, shopping and restaurants all near by.
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March 2024 by Samantha Eddy
I've stayed at plenty of hotels and I swear stay bridge is by far the best. The breakfast is top notch and the bed sheets? Worthy of a queen!
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February 2024 by John Taylor
Booked a room for the national title gameOn Sunday evening, I became very ill with a virus so on Monday I was forced to stay an extra day, which ended up being four more days because of my illnessThe folks at this particular property treated me with so much kindness that it was wonderful to see such kindness. A special thanks to a lovely young lady named Andrea, who was only able to communicate through our phones translation with me. She helped me through this whole ordeal and took care of my needs, the folks at the front desk were also very wonderful from the managers down to the front line workers. I would highly recommend this place for your stay kind people very attentive, and restored my faith in humanity. They also have pet friendly accommodations, and took care of my dog while I was in the hospitalWalkability: Very accessibleNoteworthy details: Andrea and all the folk were amazing
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February 2024 by Gina Landon
I cannot say enough good things about this Staybridge Suites location. My brother ended up getting sick while there and they were so helpful! They communicated with me about his condition and were able to get him where he needed to be to get help. Even helped us get his pup to a doggy daycare! Thank you! Wonderful, caring people. Thank you!!!
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February 2024 by Jackson Hernandez
Stay is good. Love it. Night auditor is friendly.
