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August 2023 by Ayla H.
We needed a new dishwasher and we decided to go to Home Depot because we had always gone there to buy our home needs. We immediately need a dishwasher and when we get there nobody is working in appliances, we ask workers near by if they are in appliances and they all say no and that they can call for someone,every time we ask we hear them calling for assistance in appliances over the PA and no one shows up to help us even after THREE callings over the PA.after almost 15 minutes of waiting someone shows up.in the end a waste of time and overall bad service.
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June 2023 by elena peralta
Fast and easy, the windshield wipers of the rental truck were not working, the rest was fine.
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April 2023 by Ryan Pettengill
To be sure, this review is not meant for the good, hard-working people that staff the Tool Rental department at Home Depot. Rather, it is directed at the empty suits, lawyers, and other over-paid, under-worked "policy makers" who thought it would be a good idea to revise the process of renting a truck. I've been renting trucks and other tools from this location for years and earlier this morning I was informed that customers will need to fill out a reservation online to rent a truck. This seemingly needless buffer between the customer and product is overly complicated and irritating. What I'm trying to say is go to Lowes.
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November 2022 by Greg R.
Customer service is awful. Every time we call we get hung up on, and they talk to you like they don't have anything to live for. I'd rather drive another 50 miles for service.
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June 2022 by Vicki V.
I should've learned my lesson after my post with their terrible customer service. I ordered our fridge on May 6th. Delivery was scheduled to arrive on June 2nd. Because I did not hear anything on delivery day I had to call to ask what time it was expected to arrive. Apparently the delivery crew had no idea about our fridge and rescheduled for today, June 7th. Meanwhile, the fridge we had broke a week prior so now we have gone 2 weeks without a fridge because of their mistake. They got here at 7:30 this morning. I understand the new fridge was big but they completely tore up our walls, scratched the fridge, and tried to pretend like it wasn't there. I have already called and made a claim. Just could not believe the amount of damage it took just to install a fridge
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March 2022 by Jacquelyn J.
Honestly.. upset. Went to get pots that I literally dug for through other pots for because they were in a mess. Asked someone to help me find cactus soil .. didn't know where it was.. asked about about tropical.. didn't know where that was... checked out $261. Had to go inside to pay, then have to go back across the parking lot , to get to my car by the garden center because the gates closed 10 mins before 8. Only for the 2 large pots of $104 to fall and break in the parking lot... went back inside to see if anything could be done. They said no.
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November 2021 by Juan B.
All I needed was to determine if the lumber Dept had a working panel saw. It took three round trips though the phone queue, one drop and a chat with the MOD to find out. We all know if I hadn't called, it would've been a wild goose chase for naught. It might still, but if it is, I have the MODs name, and I'm not intimidated to rail on a regional VEEP. At that, the MOD seemed to think that someone looking for the specific service wouldn't know the capacity capabilities of it. A panel saw doesn't cut steel, or masonry, MOD. It cuts panels of plywood, and 2" thick lumber. IYKYK. IK. Sadly, this level of service isn't limited to HD. Lowes and Menards also suffer, possibly worse. Used to be the floor workers actually knew how to use the products; nowadays I feel fortunate if they have a clue where product is located in the store. Maybe these companies should drop their stock car racing sponsorships and buy better floor talent.
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October 2021 by Timothy H.
The customer service dept and the process to get waited on desperately need help! Now 20 mins in line to ask a question...
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September 2021 by Kyle E.
Andrew at customer service was able to help me with reruns and help find another piece of wood and help me cut it! What service!! A+ all around! Andrew is the top dog!
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August 2021 by Tammie Shields
The best Customer Service!
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August 2021 by John C.
This Yelp shows under my husbands name but I was the lucky customer! I needed to repair something and was so lucky to find Jose in the pvc pipe area. He was so very helpful, there were some other customers so we respected each other's time. I asked his name so I could do an online review. He was so selfless and said just please do it for the store. So here's 5 stars for the store for recognizing this very humble man who made a customer's day! Thanks Jose!
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July 2021 by Jessica P.
I would like to just shout out to the nice gentleman (Chris) who saw me with my baby and helped me load up some waters not only in my basket but into my car. What a great feeling to be helped that way! Thank you sir! It's people like you who make us mamas feel seen at stores!
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July 2021 by Jacob V.
If you like great one star reviews, grab your popcorn because this is gonna be a long one. Now I'm gonna say I am that guy that "doesn't usually write reviews" because I don't. I have a job as well and I understand when employees are having a bad day or tired from a long shift. Either way I understand how it is to be on the other end of a customer asking for a lot of help. So let's get started... I've been looking for a certain Milwaukee tool box for about a month now. Today after work I called my "home" Home Depot that is located off Hebron and was told that there was none there but the Colony location had some. The Colony location happened be on my way home from work and to my surprise there they had one out on display that I was interested In. I tried grabbing two employees from paint to help me and I was told to go to " hardware" for help. Now I'm not new to Home Depot and I've never heard of a Hardware department. I figured I was just d*** and decided to find it. After a minute of looking I asked a cashier where Hardware was and I was told that Hardware was aisle 12-14, and that someone in there was gonna help me. After looking in hardware I couldn't find anyone I decided to just grab the toolbox myself. When I went to grab the toolbox there happened to be a employee named Joseph there and I asked for him to help move some two Husky toolboxes out of the way so I can get the one I had through. He seemed annoyed helping and just told me to roll it to the Self Checkout. There I was helped by a shorter female where I asked for help to move the 56" Toolbox into my lifted truck. I had told her jokingly " y'all might need a forklift because this is heavy" and she told me to back my truck up in the front and someone would help me there. When I pulled up she rolled out the toolbox to the front and pointed to a gentleman across the lot and said " he will help you out ". Now ,Thomas the employee she was pointing at seemed bigger 50 yards away but when he got closer he was no bigger than myself. I am 5'10" , 160lbs and I knew there was no way we would get this toolbox in the bed of my truck. But Thomas was optimistic and we gave it a shot and failed to move the toolbox one inch off the ground. Thomas took me inside where he called for help over their PA system , asking for two people to help out in the front lot. After his announcement I watched the short female cashier not move a muscle and watched the previous employee Joseph look me straight in the eyes, looked at the toolbox that was next to my truck, then walk past it as Thomas tried to get his attention. Thomas and I were about 20 feet from Joseph and he continued to walk away. After another 10 minutes of waiting I had asked Thomas once more to ask for help and he went inside and grabbed the shorter cashier and Joseph to help me out. Once we had three Home Depot employees, including myself and my friend, we were able to lift the toolbox over our shoulders into the truck. Now I would like to mention that "Joseph" had Assistant Manager on his apron and Thomas was Mentally Disabled ( Thomas was not a problem at all) . Thomas was helpful and understanding ,however my big problem here is that a Assistant managed saw me grab this huge toolbox and thought that Thomas and I were more than capable to lift the toolbox into my truck. The fact I had to talk to five different people and no one understood when I told them this toolbox is heavy and there is no way I can do it myself. All employees today expect for Thomas seemed to careless about their jobs and care more for the paint drying on the wall. I get it was 5:00pm on a Thursday afternoon, I myself just got off work but all I was asking for was at most 1 minute of help. I didn't think that was a lot coming from employees of an Hardware store but I digress. The Hebron location was far better help in the past even when I bought close to $800 of wood from them someone from the lot came out to my truck without
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June 2021 by Randy Rackov
Can't beat $20 to rent a truck to take that bulky stuff home.
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June 2021 by John Naugle
SHAME ON The Home Depot!! My poor 80 year old neighbor saved up for 3 years to get a walk in tub. Once she had the funds available, she ordered an American Standard walk-in tub and hired a local, reputable general contractor to install it. After all the tub was installed, a very obvious manufacturing defect caused the tub to leak out of a crack in a jet. After discovering this nightmare, my neighbor contacted the Home Depot, asking them to make things right. They said it is 1
