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January 2024 by Tracey Schneider
I've been an ATT mobile customer since they bought cingular wireless. So a number of years. It's very quickly coming to an end. This will be the last phone I buy from ATT.Customer service inside the store was fine. I purchased a Samsung Galaxy S23 in July 2023, which I ended up having to order because they didn't carry inventory in a phone store where they sell phones. Received my new phone at home, set up & immediately went back to the ATT store to trade in my Galaxy S9 for the deal to be credited monthly on my bill.I've called customer service Every. Single. Month. Finally, in October 2023, ATT said they confirmed my trade-in & in 60 days, I would start getting my credit on my bill. Here we are in JANUARY 2024!!!! AND I STILL HAVE NO CREDIT ON MY BILL!!! Customer service on the phone is a nightmare. Stabbing myself in the eye with a fork would be more pleasant than buying a new phone from AT&T! This trade-in deal is a SCAM! Run away and get a phone from another service before it's too late!
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January 2024 by Janeyli Armenta
It was really good and for a great prize great service ?
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December 2023 by Dell Wam
They never ever answer their phone! Once they get your business, you’re on your own… unprofessional business practice at this store! Never again!
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December 2023 by Frida Chacón
Cc and Jordan f, they were very friendly and I was able to get on the phone with my husband. I really recommend them 10/10??
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November 2023 by Erik Blackwell
Mujeeb was easy work with and extremely knowledgeable. Made the process of transferring lines and setting up internet service efficient and painless.
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September 2023 by Myles Grant
Always very helpful when I come in for any reason regarding my service or phone or bill
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August 2023 by Vikas Singh
Pathetic store and so unhelpful inspite of owning 3 phone lines. Will migrate to other career
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August 2023 by Matthew Friedrichs
I've been with AT&T before it was AT&T and in all those years this was by far the best experience I have ever had at one of their stores. Myles and the rest of the staff were super knowledgeable and extremely helpful. 10 out of 10 recommend this store over all the others I have been to.
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July 2023 by Retta Brandon
Shout Out for Nathan TMobile rep who helped me receive my TMobile Tuesday cooler bag. It was how he helped me with his positive service and can do attitude. I am 20 1/2 years T Mobile customer and the reason is Customer Service as in Nathan!!Also thanks to Ramon too!!
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July 2023 by Kelsey Kennedy
Jeeb was very kind and super helpful. 10/10 recommend this store and him as an employee.
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July 2023 by pool boy
Horrible service. Go to T-mobile. My internet has been down for 11 days and they keep saying 24 to 48 hours. Saying that since day one.
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June 2023 by Lisa A
Lodi did a great job assisting with trading and upgrading my phone.
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May 2023 by Shelley Caraway
We had wonderful service with Mujeeb. We entered the store not long before closing, and he set up new service for us, saving over $100/month from our current cellular plan! Certainly recommend visiting him if you need cellular service!
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May 2023 by TXGameHunters TV
Mohammed was amazing! He helped get a complicated situation in check and even helped us save money. Was able to upgrade to a new iPhone 14 because of the savings.
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February 2023 by Melissa B.
Wow! This was the best experience by far at an AT&T store, and I have to thank store employee Derek for his outstanding customer service.I hesitantly went to the mall to purchase our new smart watches and grumbled with my husband that I did not want to deal with AT&T because of the bad experiences we've had in the past at other locations.As soon as we walked into this location, Derek approached us and immediately asked us how he could help. Within five minutes, he hadhad us sitting at the table, had our account opened and was helping us finalize our purchase. He was very patient and made it a point to explain everything, and answer questions. I can tell you, I was very pleased.Additionally, he helped me with some technical issues I had hooking up my watch to my phone line. I purchased the watch, and had it delivered and could not correct the connection. He had that fixed in five minutes as well.Thanks so much for the great customer service! This will be our new location for all things AT&T. Specifically, Derek will be our point of contact.Thank you Derek. Great service is appreciated.
