-
July 2025 by Karina Rincón
Emilia is definitely a people person. She was diligent, helpful and really nice. Great customer service.
-
July 2025 by Melissa Conner
I had the most pleasant experience at AT&T yesterday afternoon. Our sales representative George was very helpful and seemed to be extremely knowledgeable. I brought a phone in that I bought on Amazon to have it connected and unfortunately it was not compatible but I walked out with a new phone and service with AT&T as a very happy customer!
-
June 2025 by Michelle Prescott
Alejandro was wonderful, super helpful and friendly! 5 stars!!
They sent me a review in text, and I totally read it wrong and hit the wrong rating.
-
June 2025 by Hector Rivera
George customer service was excellent! Knowledge and understanding was very helpful!
-
June 2025 by Dianne
Very satisfied with George
-
June 2025 by David Burden
Very attentive, great people!
-
June 2025 by Faith Simpson
Unfortunately, my experience wasn’t great. One of the associates—whose name I didn’t catch—was snappy and had a poor attitude. I left without getting the help I needed
-
May 2025 by juan romero
I try to call 4 times through the day, and they let it ring 2 time and hang up
-
July 2024 by Karen Gutierrez
Very good service from Jesús C?, he is very patient and above all he has answers to all your questions ? I recommend to all customers that they visit the AT&T store that this x the Rayford ask that he attend to them I recommend them 100%. .
-
July 2024 by Alissa deRamus
Please pay attention to your account before leaving the store. Our rep added Next Up on my account and told me my trade in was $700 and the receipt she folded in half has the value $130.
-
July 2024 by Peter Miller
Had a 14-day free trial for AT&T air. It cut my internet speed in half so I returned it and they charged me a $40 restocking fee. I will never deal with AT&T again
-
June 2024 by Kenny Montero
Excellent service ?
-
June 2024 by Michael Caldwell
The reason I’m rating this store with a single star is my experience I had this morning. I walked in there were 3 staff members sitting around and may I add no customers in the store. I needed to replace my SIM card as it was not working and the phone said no sim. What I find amazing is how quick these people respond with “we not able to help you will need to call customer service” I try my best to avoid calling customer service because it takes forever to get through to the right person plus instead of receiving the new SIM card immediately they would have to mail me a replacement. When I asked this young lady to call customer service for me she said she will not use her personal phone to call customer service and that I need to call. When I said this is your job she said no it’s not. I understand when other customers are waiting to be helped, but these three staff members were sitting around doing nothing. The manager rushed over just to confirm they can’t do a thing, he responded very quickly with the favorite words of “store policy does not allow us to help you if you do not have a physical drivers license with you”. I would’ve hoped instead of just sending someone away they would’ve said let’s call or have some alternate way of assisting, I had to confirm using my PIN code when I called customer service, why can the store not use the same system as their online service. I guess it’s a lot easier just saying we can’t help you and continue sitting around chatting and doing nothing. I was ready to cancel all our phones with AT&T but the customer service rep that helped me said he apologizes for the behavior of this store and he applied a $5 discount on each line for the bad service and frustration caused by the store
-
June 2024 by Mackenzie LeJeune
Good service and friendly staff!
-
May 2024 by Dustin Mangone
I would highly recommend avoiding this store. I walked in with a cracked screen and was sent across the street to a 3rd party repair company rather than being offered solutions. The screen repair was $380 which did not fix the phone. After visiting a different ATT store and evaluating options, we quickly learned this would qualify for an insurance claim and new phone. Insurance deductible was $150, but the $380 paid for the screen repair went down the drain.
