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August 2025 by mark ahlers
I would not rent a vehicle from this Avis location. I rented and returned a vehicle at this location September of 2024. This month August 2025, I received a bill for unspecified tire damage. I did not have a flat tire or any other tire issue during my trip.
I contacted Avis Corporate about this charge and minutes later they dismissed it.
Looking at other reviews, it looks like they have serious integrity issues
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May 2025 by Marc
Love this location. Staff are super helpful and always take care of me!! Melinda is so awesome!!! She is always so helpful and informative!!! 10 stars!!
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April 2025 by Paul Naquin
Made a reservation over a week in advance. When I arrived on time to pick up, no cars available. Completely unacceptable. Never be back
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February 2025 by Beverly Bryant
I am absolutely livid and exhausted. I booked a rental through Uber and received a link today to confirm and complete my pre-check. However, my reservation was suddenly canceled. After being given the runaround by multiple Avis customer service agents and spending two hours on hold, I was finally informed that they are completely sold out and booked for days to come. This experience has been nothing short of awful. Just returning from an international trip, I am now left scrambling to find a last-minute rental car. To make matters worse, I was told I would need to physically visit the location to see if I could book another Uber rental. This is by far the worst customer service I have ever encountered. This is my second—and definitely my last—attempt at doing business with Avis.
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December 2024 by William Phillips
Avis is a perfect rental company. Always located at the airport Terminal. Vehicle always available.
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December 2024 by L Lawrence
Very friendly. Traffic is really bad at rush hour. Clean vehicle!
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November 2024 by Matthew Ball
Avis agent told me I had to provide my own insurance. She lied or is ignorant. In both the Uber app and the Avis app under my trips I’m told there is insurance on the car but because I believed her I wasted two days trying to get insurance on it. You cannot ensure a car unless it is owned financed or leased. Since I was not the owner, nor was I leasing or financing it, neither my insurance company or any other insurance company. I talk to would ensure the car. This was two days of lost wages. That wasn’t bad enough… It is very difficult to find fast charging stations in the Houston area. Most of the charging stations in Houston are the slow chargers. A slow charger only gives about 4 miles of driving distance per hour. As a full-time Uber driver this is a nightmare. Avis, you should be ashamed of yourselves for even offering an electric car in the Houston area exclusively for use by rideshare drivers.
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November 2024 by Quantum Quagmire
Wonderful people great service.
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July 2024 by jbit bi
People are mean here. I returned car 1 day earlier and they would not refund. They would not even drop off me in 5 minutes, instead letting me walk 30 minutes. Bad experience. Never go there again.
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June 2024 by Evelyn Pool
They steal your money! They will charge u extra weeks and for "tolls" with no invoice! Corporate will say it's the hub who bills you, the hub will say it's corporate is the one that will bill you and nither of them will be accountable! Avoid avis them at all costs!
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June 2024 by Robert McClure
This is my all time favorite rental car agency.
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May 2024 by Rafael Carrasquillo
Terrible costumer service, just get go to the next one down the road.
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February 2024 by Ray F.
Great customer service
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January 2024 by Evangelist Clara Pegues Open Your 2 Eyes Ministries
My experience with Avis was very good. The customer service was 10 out of 10. I was extremely satisfied with Avis.
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December 2023 by ZR L. CUSTOMER SERVICE PER.
Worst experience ever, they gave me a car with a whole in the tire and they acted like you can go do it yourself, also so so rude both .as if I’m renting it for free. I booked a car and when I arrived they down -graded to smaller car with the same price, I never ever experienced this my life usually I get upgrade if they are short on cars, please don’t reply with your useless msg, act right from the beginning. I will never use Avis again.
