-
July 2023 by Donja Rima
Cheldon was great! Answered all of my questions in regards to the specific needs of my business and made the process painless. Would highly recommend.
-
August 2022 by Abdur Khan
Customer service is pretty poor. 3 people in line with just cashier (other one is at lunch). Two other employees just sitting there...one of them could easily substitute the absent cashier. And the cashier that IS working has spent 20 minutes (and counting) on a single customer. I already lament my decision to open an account here (thanks to the terrible online banking) and was here to close my account. Will be sticking with Chase.
-
May 2022 by Rona Price
I Will Honor Money Orders, Not Business Checks
-
April 2022 by Renee C
Jerreau Richardson is one of the rudest bankers in the world. I drove one hour to this location to open an account. Upon arriving I request to use the rest room. Well, Jerreau told me the restroom is for clients only. I advised him that I was there to open an account. He told me that he was the only banker available and to come back after 3pm. The current time was around 9:20am, so this location had just opened and there was just one customer. I drove all that way to be refused a restroom and instructed to come back hours later. He told me I couldn't use the restroom until I opened my account. And he wanted me to wait 6-7 hours later to come back to open the account. I shocked at the way I was treated. I did find another location about 10 mins away on 45. They allowed me to use the restroom and they opened my account. Jerreau is running all this branch business away. They needs to reconsider his job or provide him with the proper training. It's funny cause base on the reviews I'm not the only one experienced this is issue with him.
-
April 2022 by Keith Brubeck
Great side bank for your emergency fund. And seen some small businesses banking Herr and is very happy. Good job.
-
April 2022 by Steven Lieby
I'm a SunTrust customer and since there merger I can't get any customer service. Absolutely none.
-
February 2022 by Briana Banks
Mr. Jarreau was RUDE and UNFRIENDLY!! Two people could not assist me.I usually have no complaints banking with BBT (Truist). I’ve been banking with them for years with no issues. At this particular location, Mr. Jarreau was trying to be professional, but was rude in helping me with a SIMPLE name change in the system. I provided my social, birth certificate, license, and marriage certificate and was still unable to change my name! There was information with both my marriage name and maiden name on it. I stated that I move constantly due to my husband’s job, but that apparently didn’t matter. I literally went to a bigger location, presented them the same information, verified my information in the system and was able to get my name changed. The customer service at the I-45 location was outstanding and I would recommend going there before choosing this location.
-
February 2022 by nora Mcneal
THIS IS THEEE MOST HORRIBLEST BANKING ESTABLISHMENT EVER TRUIST BBT DO NOT PUT UR MONEY HERE THEY ARE A JOKE THERE AUTOMATED SYSTEM IS A JOKE THEIR CUSTOMER SERVICE SUCKS THEY NEED TO BE SHUT DOWN
-
March 2021 by Jesse Garbarino
Do yourself a favor and never bank with BB&T!
-
March 2021 by Jesse G.
Do not use this bank they are thieves and will not let you out of your account. You will jump through hoops and left begging the get out of your account after checking all of their boxes!!
-
March 2021 by Blair Paul
Excellent service from Mary Ellen, Daniel & Jarreau. Couldn't have asked for a better branch. Great customer service and personable group. From a Business Account setup perspective it was excellent service.
-
October 2019 by Justin Me
This BB&T location is the best banking experience I've ever had.
-
January 2019 by Lisa Botts
Mary Ellen helped me refinance my commercial vehicle and I saved a lot of money each month. She is incredibly knowledgeable and honest!
-
January 2019 by Mark Roach
Concierge banking at it's finest. When I bought my truck I financed it through the dealer to get some incentives. Their rate wasn't that grate. So I shopped around the refinance it. My banker was Mary Ellen Perkinson Sh'e very knowledgeable about the services that BB&T provide. Mary was able to knock a year off of my note with the payment being about 60.00 less a month.
