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March 2024 by Lennie Manrique
This place here... is byfar the best. From the moment I walked in, the staff was phenomenal. I was here for some time, and the words were speechless. The pool , the laundry area, the gym, If you got kids, they offer board games and dvd's for them to watch and play. If I could go back, I would. THANK YOU TO ALL THE STAFF THERE. I will truly miss this place. Lexi, Paige, Amber, Janeiro, Melvin.. you are what makes this place feel like home.. You all will always share that special place in my heart.Nearby activities: The well-known shops are nearby. And highways are close by as wellSafety: Safety here is a plus. We'll vigilated, plus the staff does a great job at what they do
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February 2024 by Susie Stevens
Drove down for Dr appts. Hotel extremely nice and has a rate for hospital patients. Conveniently located and a small suite.Rooms: Our room was like a suite. Large comfortable bed, internet, kitchenettes and large handicapped accessible bathroom. Room had dishes, coffee, and body wash. Very nice to relax after long trip.Nearby activities: Hospitals very close.Food & drinks: Coffee in room and a snack center with many snacks and forgotten items.
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February 2024 by Alamo Eye News
Great service
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December 2023 by Phil Murphy
It's kind of hard to find nestled amongst the businesses. Room clean, no issues to speak of except pizza guy thought it was the
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December 2023 by Bob Waxler
Badly needs remodeling. Locks failed on one room. The second had athe smoke detector hanging from the ceiling and a chair held together with duct tape. Yuuch!
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December 2023 by Yvonne J
This place is a little hard to fine, however, it is filled with the Best staff have ever met. Amber is a Jewel!
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November 2023 by Michael Smith
This location was good. The room was clean and quiet. The restroom and shower was clean. The hot water was plentiful and the bed was comfortable.
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November 2023 by Carl Jones
I can say the hotel was nice,room nice EXCEPT the so-called manager Alexis.I had already stayed there 2 days no problems on the 3rd day room service stops by my room and asks if im staying or checking out i say im staying same I did the previous day so i lay back down didn't think anything of it until Ms Alexis knocks on my door then proceeds to come in as im pretty much naked in the bed saying I didn't have a reservation and i needed to leave as if im trying to stay for free mind you i had already booked another night through Priceline so I get dressed go to the front desk she proceeds to tell me I'm not welcome to stay here I say you almost walked in on me naked in bed she continued to be argumentative with me NEVER even apologizing for her actions I apologized for my being upset at someone almost coming in my room.I have a CHL it could've gone very bad waking up to a strange person in your room like that I'm black she's white so I contacted corporate reported the incident and got a case number.I guarantee if it was a man trying to come in on a naked woman Montgomery PD would've been called immediately. Upper management needs to retrain Alexis in how to deal with customers and NOT trying to walk into their rooms like that.
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October 2023 by Brandon C
This place is quite horrible. We were charged for 6 nights, even though we were not allowed to check in until AFTER our check-in time because none of the rooms were ready. The key card did not work on ANY of the outside doors. When I called to report this, the response was, "Yeah, we know" followed by a dial tone. Receptionist was pushy and rude. There was no housekeeping... at all. When we asked them to please take our trash, they handed us a trash bag and left. Thanks. No towels were collected, the bed never made etc. The beds are hard as bricks. The toilet handle has to be jiggled every other flush. There were also people being forced out of the hotel for making complaints. Regarding the outside doors, we were told by a resident that you just have to 'yank' the door open. No key card required. Sounds secure. Location is funky, making you U-turn at the feeder road to head north.This place is about as desirable as a raging case of hemorrhoids.
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October 2023 by Lucy B
I was traveling to Children’s Hospital. Front desk person was great, the room was big and clean. The rooms are just dated. I wouldn’t stay here again. As you can see in the picture, the tub had a hole in it!
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August 2023 by Jennifer S.
I originally decided to stay here because I thought it would be safe, unfortunately my vehicle was broken into. There was 6 other vehicles broken into as well. I was informed by a police officer that this is not the first time this has happened on this property. The hotel does not have security cameras in their parking lot even though this is a known problem to them. After the incident I spoke with the front desk staff, whom I believe was a manager. I asked for my night stay to be complimentary considering the inconvenience of my vehicle being broken into. The manager informed me this was not hotel policy and they would not be refunding any money. I told them this made me unhappy and I would be leaving a negative review. Their reply was "well this wasn't the hotels fault either". I beg to differ, they have known this was an issue and are still negligent in not placing cameras, there was no sincerity or concern on behalf of the manager. The hotel also smelled heavily of marijuana. I would not stay at this hotel again.
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August 2023 by Rhonda Johnson
Great Location. It's close to malls and eating. Easy to find. Hotel staff are GREAT!!! Stayed here twice.Rooms need updating to be modern, but they have what's needed. Will stay again when in the area.
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June 2023 by Cara S.
i hate giving this low of a rating to anything, but the experience just wasn't great. the night clerk was friendly and amazing, even if i'm pretty sure she was likely sleeping behind the little wall lol- it was like 1am when we checked in. however, i'm pretty sure there's waste issues here. the room smelled like straight pee, and i was told it was the last suite (which simply means two beds, i believe) . Room 1-something right by the elevator, where someone kept coming and going with a LOT of dogs- i saw seven different animals with a man and a woman walking them, got barked at by the cutest german shepherds getting on the elevator (them not me lol) at like 2am... the shower has pretty zero water pressure, which makes washing long hair hard, but doable. i will say, the bathroom was clean. the sheets and mattress were spotless (yes i checked when i smelled the urine THAT strong, it was like a bad nursing home!) and there's these little lending cupboards off to the side of the lobby with all sorts of fun things (likely games and appliances left behind, but what a cute way to share them with the guests!) i will not be back, but if the price was like $50/night, i could have justified it... but it was not. and it's definitely taking advantage of being in the Woodlands. any other neighborhood in the country would likely drop the price a LOT! (oh and replace the bleached out carpet, the white and black bleach/stains are pretty nasty! the back doors were broken "from the power outages a few days ago" (which could have been, there was a bad storm with electrical outages, three days prior). overall, it just felt dirty and old... sorry y'all, but no, i personally won't be back next time i'm in town...
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June 2023 by S S
Was cute, quiet hotel with a super clean room and kitchen. It's behind a medical bldg so we almost missed it. We live local but came with our babies to escape the heat after a storm and power outage. Great huge selection of snacks you can charge to your room. They also have a book and dvd library and a locker with board games and small appliances you can borrow. I never saw that before. It's close to the mall and major restaurants. It really beat our expectations.
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June 2023 by Unsalada
We had a reservation, and we extended the stay for 14 more nights when we went to check in for the new reservation they told us that we had to leave that we could not stay any more nights and charged us double for 3 nights and refused to cancel our reservation for the extra 14 nights the front desk people where super rude making fun of us because we are not from the USA they grab our stuff and kicked us out when we called to get the refund they would hang up the phone on us. I never seen something like this in my life with any hotel. I can't believe how they can be in business with such people running the hotel its crazy that after kicking us out they won't give us our money back for the 14 nights that they where good at taking our money.
