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March 2020 by Luis Vargas
Derek and team are top-notch. What I liked the best out of them is the customer-centric approach that made us feel great and confident that we were getting not only the best deal, but also the best service throughout the purchasing process. They kept us informed with transparent communications and always found solutions for every issue experienced in the purchasing process. I highly recommend GR, Derek and team and will use them again on our next purchase
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March 2020 by Erika Salazar
The company over all has me very very happy, Paula Helped me every step of the way on my process with my home loan answered all my concerns and questions was there at all times with me in the phone or email or messages.... I would really recommend this for everyone looking to buy a home or refinance less hassles than the bank for sure, Derek is very helpful when it comes to closing time is there the whole time answering any concerns.. thank you guys
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March 2020 by Mona Jaffari
Paula Williams made my lending experience an absolute joy. She was wonderful when it came to explaining the process to me and she made sure that I understood what was happening every step of the way. All phone calls and e-mails were returned in a very expeditious manner and I was never left to "figure things out" on my own. As a first time home buyer not knowing a lot of things, I was confident that Paula would never steer me wrong and I trusted her completely. The entire process from start to finish was quick and exceptionally painless. I will definitely be going back to Guaranteed Rate for all future home purchases and I would recommend them to anyone who asks me for a lender.Thank you Paula and Derek for making my first home buying experience a pleasant one.
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March 2020 by Eileen LaBella
Easy process, professional staff! Staff is very knowledgeable and provides excellent customer service. Would recommend them!
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March 2020 by Brandon Crockett
I am a first time home buyer and Guaranteed Rate did an outstanding job!! They walked my Fiancé and I through the entire process and treated us like we were family. We loved that we could call them for anything and they would even answer the phone late after working hours. I was very nervous about picking a lender at the beginning, but my gut instinct told me to stick with Guaranteed Rate and so thats what I did. Im very glad I made that decision. They have a great team and nobody will beat them! Great people to work with and I will definitely be using them again one day in the future! Thank you for all of your hard work and help! I will be recommending you to new homebuyers in the future with a perfect score!
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March 2020 by Kaleigh Haney
We had a wonderful experience from beginning to end thanks to Derek and his team! Every person we worked with was beyond helpful in answering our questions and making the process as easy possible. I cannot say enough great things about them - highly recommend!
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March 2020 by Brooklyn Arney
Derek Taylor and team did a great job! They closed our renovation loan in less than 4 weeks and made the process painless. Highly recommend!!
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March 2020 by Lorena Ibarra
It was a wonderful experience working with Derek Taylor's team at Guaranteed Rate. It was our first time requesting a loan, so we had many questions that were very clearly explained. From the first moment we requested information, Paula Williams, who was our assigned associate, was returning our call in a blink of an eye and showed sooooo much patience with my husband and I, if there was something that she didn't know she was very willing to investigate and get back with the information, I was so relieved to have her on our side. Nonetheless Derek was also very detailed and informative when we asked for more questions. We definitely will work again with them whenever we require their services again, because they gave us a lot of confidence in the way they all work! Thank you Guaranteed Rate!!!
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March 2019 by Leanne Garcia
The Guaranteed Rate team was helpful every step of the way, especially Paula Williams. I would have been incredibly stressed out if it hadn't been for her guidance. She always responded promptly to questions and concerns, with clear and thoughtful answers. Not everyone on the team was as responsive, but Paula more than made up for it. The only drawback was working with different people as the loan progressed through the various stages. Again, having Paula as that anchor made it tolerable. I also liked being able to use the secure portal to share information and track the progress of our loan. All in all, a very good experience and I would recommend them.
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March 2019 by Misty Kahl
Derek and his team went above and beyond to ensure we bought our dream home. I can not say enough good things about them. I will refer them to anyone I know wanting to obtain a mortgage.
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March 2019 by Carlos Garcia
We had the pleasure of working with Derek and his team. It was a contingent sale and very stressful, but they made sure we were at ease during every step of the whole process. I would highly recommend Guaranteed Rate and especially Derek's team to anyone looking to purchase a new home. They were great.
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March 2019 by Paula Williams
Guaranteed Rate and the Derek Taylor team are awesome to work with. They know how to get the job done.
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March 2019 by Joanne Bourne
As a legal alien to the US the process of starting on the property ladder here in the land of the free was daunting. Thankfully i found through my realtor (#StephanieBarton) Derek Taylor and his team to be the best. Everyhting handled efficiently, profeiciently and timely. Latest IT services kept everything secure and no need for lots of wet ink signatures. These folks are top class. 100% recommend. Dont he scared, you want a home for the Brave; speak to Derek
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March 2019 by Sam Young
Paula, Derek and the team with Guaranteed Rate provided outstanding service to my wife and I during the loan process to purchase our new home. They made the process extremely easy for us and were always available and eager to help any time we needed. I highly recommend their services!
