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July 2025 by Margaret Lange
They are always on time, friendly, explain things in detail for us non machine heads.
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July 2025 by Kristin Mouton
I had a fantastic experience at Firestone! The customer service was top-notch friendly, professional, and super helpful from start to finish. They got me in and out quickly without compromising on quality. It’s hard to find a place that’s both fast and trustworthy, but this team nailed it. Highly recommend to anyone needing reliable auto service!
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July 2025 by Mia Sanders
AFTER WAITING 5 MONTHS FOR THEIR CLAIMS DEPARTMENT to conclude the investigation from the mechanical inspector for THEM putting the wrong size tire on my truck A YEAR AGO, THEY DIDNT EVEN INSPECT HALF OF THE DAMAGE IN THE CLAIM BEFORE DENYING IT.
STAY AWAY FROM THIS COMPANY< THEY DO NOT ACCEPT RESPONSIBILITY OR ACCOUNTABILITY FOR THEIR MISTAKES< AND THIS WRONG SIZE TIRE SCHEME OF THEIRS IS NOT NEW! WHY DOES EVERY VEHICLE COMING OUT OF THERE ALWAYS NEEDS BEARINGS!!! DO NOT TRUST THIS COMPANY!! BAD BUSINESS! ZERO INTEGRITY!!!!! LIARS!!! CHEAT!!!
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July 2025 by Lila Pepper
The gentleman by the name of Josh went above and beyond to help me get my vehicle fixed and my AC working. I was extremely satisfied. He’s a great guy good service thank you.
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July 2025 by Manzeel Manzeel
I went for an Oil Change this week. Beside oil change I needed to replace a splash guard and liner fender in front passenger side. They can’t fix the fender because they said the fender not matched. The fender I bought from Amazon and an exact model for my vehicle. I went to another auto repair store. They fixed it. The fender is really worked and exact fit with my vehicle.
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July 2025 by Dan Hilton
Josh has always helped to get my truck fixed on time and always with a smile
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June 2025 by Kristopher McCrary
Patrick was very polite and helped me get the service I needed done. The employee the day before was so helpful too (think his name is Todd).
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June 2025 by Ryan
When you walk in they ignore you for people calling them, after you've been there waiting to talk to the attendant for 10 minutes just to ask them how long it'll take to patch a tire. So call them first cuz then they'll actually talk to you
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June 2025 by Stevon Richard
I had the worst experience today at this Firestone. I dropped my car off for only a 12month warranty wheel alignment this morning around 8:30. I prepaid for the service and dropped off my car. I returned around 2:30pm. They had not started working on my car at all. But instead I was presented with a quote for almost $3,000.00 for other recommended maintenance on my vehicle. The way the staff handled this was unprofessional and had disregarded me as a customer. They were trying to get the most money out of me... They could have completed the wheel alignment for me & informed me of the recommendations; when I came to picked up my vehicle. I understand the wheel alignment would have to be done again after the recomended service repairs. But that is why I paid for the 12 month warranty on the alignment. 6 hours for a wheel alignment is not acceptable. I have filed a complaint with customer service, who is now investigating this issue for me.
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August 2024 by Stephen Oliver
242 store is excellent the people working are attentive to my needs I've been a customer for 12 years they are just Great!
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August 2024 by George Sanders
Friendly staff and service. Kept me informed. Had a 12 pm appointment for an oil change and didn’t get done until almost 3 was the only downside.
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July 2024 by Ciarra Trentman-Rosas
Doug was kind, helpful, and knowledgeable!! Love this place
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July 2024 by Craig Ramsey
Great customer service. Price is high and took awhile to get my vehicle back
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July 2024 by Ryan Lee
Just wanted to give Vanessa and maverick a good review based off the services provided. When I showed up last minute with no appointment and needed some assistance with getting my truck last minute serviced Vanessa was quick to greet me and assist in helping me understand what would best suit the services I was looking for and maverick was very thorough with providing the services and helping me understand at the end what all he had done to service my truck to the fullest extent. Thank you Vanessa and maverick for showing superior customer service and treating me and my vehicle with genuine respect. You have earned a repeat customer!
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July 2024 by Kathey Smolik
I have always had great service and polite employees! If I am having work done that I know is going to take a while, I get dropped off and pick it up. When I do that, I get phone calls with updates. If they are busy and I am willing to wait, I bring things to keep me busy or I walk to Walmart or the Home Store. They are in walking distance. I’ve also made appointments in advance. I recommend this store!
