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August 2023 by Kyle K.
This store has gone WAY down hill over the last few years. You have to ALWAYS check the expiration dates, on all items (especially the protein bar section).The deli randomly shuts down during the week so the ONE employee can take a break. No issues with the breaks, but wouldn't you have a backup person so it's not shutdown for 20-30 minutes?They only have 1-2 check out lines open so it forces you to use the self checkout, which can have a line 10 deep at times.Only go here now for necessities, as H‑E‑B IS FAR SUPERIOR!
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July 2023 by Cee C.
The store is fine. I'm reviewing the pharmacy. My insurance dropped CVS, so I had to change. Tried a Walgreens which couldn't even get my first prescription right. I moved over to this pharmacy and couldn't be more pleased. They went overboard to help me & they are always cheery and helpful. Other pharmacies I've used, the employees always seem overworked, understaffed, and grumpy. Thanks, Kroger pharmacy!
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April 2023 by Juan Gonzalez
I love
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February 2023 by Phil M.
I used to shop at Kroger for years. What drove me away. The 1/2 way things get done. From the parking area littered with carts to my latest issue. 12 pack of Diet Coke - well, the seal opened at the end. So how did someone secure it. A tiny piece cellophane tape. Yep, you guessed it. Loading it in the car and the tape breaks loose and 12 cans go rolling all over. Grrrr!! The sushi area. Salmon sliced so thin it's basically just rice. Aisles left with merchandise for you to navigate around with no one there stacking it. I could go on and on.
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January 2023 by Camila S.
do not go here if you're in a rush. i needed to get a few things and i don't always have my card on me. apple maps and their website literally said they take contactless payment(apple pay was one of them listed) and when i went to pay, the cashier told me they don't take apple pay. like if you don't take apple pay say that on your website. furthermore don't go here.
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June 2022 by Anthony K.
The store is clean. The clearance rack has some good buys! There is a old time electric rocking horse at the front of the store that kids can ride. It costs only a penny! What a great marketing tool! The prices seem decent.
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March 2022 by Lauren M.
Do not shop here! They accuse customers of theft if you open a drink or a package while still in the store shopping. The woman that has been accused by Karen the manager was a POC so maybe white people are allowed but not POC. I would avoid this store. HEB would never do this!
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October 2021 by Bill V.
I hate the covid announcements on the speaker system. If you have a stupid policy why announce it? I normally here because it's close. I'll start driving a bit further for H-E-B.
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April 2021 by Dimitiro D.
My Sister and I ordered some Floral arrangements from this particular Store 4747 Research Forest Dr. The Woodlands TX. When we arrived the Florist employee was still on there scheduled lunchtime. We waited and we were speaking to the employee, when the Manager came out and rushed her to get back to work. She still had 10 minutes left on her scheduled time. I know that these employees are under Union by-laws. Management cannot and should not, belittle employees at anytime. Union officials should look into Management at this particular Store. This situation made all of us uncomfortable and we will never go back unless management is removed.
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March 2021 by Katie R.
This is by far the most unexperienced Kroger click list location. Everyone ALWAYS is frustrated.... and my orders are neverrrrrrrr ready on time. Every other Kroger in the north Houston area is efficient, kind, and thorough. This location is SLOW, never on time, and is LACKING in the customer service department. Imperial oaks Kroger location or HEB is the way to go!
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February 2021 by Jazmin V.
I love the people at this store. The pharmacists are wonderful and helpful, the checkers, everyone. Especially an employee that goes by "HOOT". He is just the sweetest kindest man I have met in a long time. He actually stopped to help me and ended up telling me how pretty I was and gave me a dozen roses. How many times does that happen in a store. We need more people with actual outright joyful ness like Hoot. What a wonderful experience to to end a day spent looking for simple things like milk and water. He made it so much more bearable, had a smile on my face all the way home...and it's back as I look at those Gorgeous flowers. Never quit being you Hoot!
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January 2021 by Brittany H.
I was just called sir instead of ma'am by the door greeter/cart pusher today... I was a bit offended. Please have a conversation about being polite with customers. I know they meant well when saying hello to me, I'm just hoping that that kind of interaction isn't repeated to someone else.
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January 2021 by LilElvis P.
Have been here in The Woodlands since 1992. Just do yourself a favor and drive a little further to H‑E‑B, Target or Walmart. Crazy how bad this store is, both in selection and just trying to get checked out. Done, never again, moving on.
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December 2020 by Gabriel C.
Had the most pleasant experience at the Cheese counter this morning. Aisha approached my partner and I and not only helped us pick great cheeses for our company but introduced us to a great jam! Will definitely return for her help next time!
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July 2020 by Mike B.
Although the staff are very nice, I submitted a medical doctor's (MD) script written for a 90 days supply. Apparently due to a "shortage" (their words), they "changed" the doctor's script to conform to availability of the drug shipped from their supplier (convenient to blame the supplier; I'd accept an IOU). Instead, I received only 1/3 of the amount the script was written for; so you would think 2/3 would be refillable. But only 1.67 is refillable. 3/3's cost $x.xx and the 1/3 I received cost me 80% of the original $x.xx expense! In the end, I will have paid 240% of the original cost had I just received all 3/3 in one bottle the first time! Kroger is stealing!!!!!!! This is unethical. How can a PhD change the written prescription of a MD? Also, now Kroger is EXPOSING me to COVID with more frequent visits, since now they're forcing me to go each month to get a refill. This is corporate irresponsibility. From Kroger's own website: "As an employer, grocery provider and community partner, we have a responsibility to help keep our associates, customers and communities safe. According to the CDC, wearing a facial covering, combined with social distancing and frequent hand washing, has been scientifically proven to reduce the spread of COVID-19." What a joke!!!!
