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May 2025 by molly
Good selection for a smaller store. They’ve gotten better with cleanliness and hygiene. But still some misplaced products and random Starbucks cups in the blue. They don’t have an issue with asking you if you needed something a hundred billion times. Sometimes testers are missing though. Good place overall
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March 2025 by Unlimit Yourself
Reiki was absolutely amazing and had such great customer service she greeted us a the door saw the puzzled look on our face and instantly grabbed us and helped us find everything at lest 10 items in less than 3 minutes in a super crowded store and stuck with us to the end! I genuinely appreciate her she made this experience very enjoyable! I would come back all the way to this location just for her service. Thank you reiki!
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March 2025 by Jennifer Lee
Great service at this location, sephora woodlands mall
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March 2025 by Bree B
I came in here looking for a new summer scent . Yes I was greeted but they were unhelpful. The girl who greeted me told me a different lady would help me but the lady was on the phone the whole time . As I walked past her 3 times she said nothing ! I just walked out I rather take my business to Ulta !
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July 2024 by J Bezzie
Very busyyyy... but they were so sweet and kind and would answer any make up question.
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July 2024 by Ariana Akbari
I usually only write reviews for restaurants but my experience here was so bad that I felt compelled to write a review, lol.
This might be a complaint with Sephora generally these days - because I find that the stores are overcrowded, with kind of scary workers, and the products that I want are always expensive and in stock only 50% of the time. Also the testers are kind of gross and everything always smells of like 2000 perfumes being sprayed at once.
I came into this specific store to make a return and to maybe get a different shade of a Dior lip product. I asked a woman with a lot of facial piercings where the Dior section was, she pointed and then I went to look for the product I was interested in. I have been a client for like 10 years now and know that sometimes if you can’t find a color on display it might be in the drawers, so I opened them to look and the same woman from before came back over and rudely admonished me. Then she didn’t even ask to help me find the product I was interested in…. I’m a grown adult and probably older than her!
Are you trying to sell products or just harass your customers? Lol
Literally the weirdest experience and I’m going to be buying direct or elsewhere from now on.
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May 2024 by CJ
The store & makeup displays were dirty and in disarray. There were very few customers in the store, and the employees did not offer any assistance. They just stood around talking to each other.
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May 2024 by Becky
The staff is knowledgeable about their products and very helpful!
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April 2024 by BIANCA CHARLES MITCHELL
The beautiful advisor Matthew was awesome and very knowledgeable on the products I need and I was looking for. He helped me and didn’t get frustrated doing it. His attitude was very inviting and cheerful. He also helped me purchase more than what I originally came in for. Found some new things and he warn me about products I wanted to get for myself but wasn’t really for my skin. All his suggestions were on point and great for my skin type. Overall I would definitely come back just to be served by Matthew it’s not just about a sell to him but about meeting the customer needs and finding satisfaction in the products we purchase. I really look forward to spending my money and making future purchases with Matthew because I was happy with everything he suggested. He educated on a lot on things I can use and shouldn’t try. Thanks for having such a caring and polite beauty advisor
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April 2024 by Coco Phillips
Always appreciate the excellent customer service Sephora offers. Today, Bella at The Woodlands Mall location helped me find products I wasn't aware of and more suited for my needs and my daughter's. She was knowledgeable, professional and made me feel comfortable to talk with her. Thank you Bella! We will be back and tbe sure to tell all of our friends about this great experience!
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April 2024 by xRe Hex
Maravan was great at helping me find the items I needed for my Instacart order. Thank you!!
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April 2024 by Bianca C.
The beautiful advisor Matthew was awesome and very knowledgeable on the products I needed and was looking for. He helped me and didn't get frustrated doing it. His attitude was very inviting and cheerful. He also helped me purchase more than what I originally came in for. I Found some new things and he warn me about products I wanted to get for myself but wasn't really for my skin. All his suggestions were on point and great for my skin type. Overall I would definitely come back just to be served by Matthew it's not just about a sell to him but about meeting the customer needs and finding satisfaction in the products we purchase. I really look forward to spending my money and making future purchases with Matthew because I was happy with everything he suggested. He educated on a lot on things I can use and shouldn't try. Thanks for having such a caring and polite beauty advisor
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February 2024 by Peter Ondrasek
Was a good place shop for my wife
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February 2024 by Olivia Ruth
Went in yesterday morning to purchase a new foundation it was very empty , no one asked if I needed help when I entered the store. After about 10 minutes of wandering someone asked what I needed and requested a color match for me then waited about 15 more minutes before leaving because no one came to help me. When I walked out the person that requested my color match asked if I was helped, I said no because I wasn't and wasn't in the mood to spend money in a place that couldn't help me.
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February 2024 by Leslie Hamilton
Pria was so amazing, she answered all the questions I had and has me lovin this bye bye under eye cream!!!! Pria is why I always choose Sephora!!!
