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April 2024 by Bianca C.
The beautiful advisor Matthew was awesome and very knowledgeable on the products I needed and was looking for. He helped me and didn't get frustrated doing it. His attitude was very inviting and cheerful. He also helped me purchase more than what I originally came in for. I Found some new things and he warn me about products I wanted to get for myself but wasn't really for my skin. All his suggestions were on point and great for my skin type. Overall I would definitely come back just to be served by Matthew it's not just about a sell to him but about meeting the customer needs and finding satisfaction in the products we purchase. I really look forward to spending my money and making future purchases with Matthew because I was happy with everything he suggested. He educated on a lot on things I can use and shouldn't try. Thanks for having such a caring and polite beauty advisor
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February 2024 by Peter Ondrasek
Was a good place shop for my wife
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February 2024 by Olivia Ruth
Went in yesterday morning to purchase a new foundation it was very empty , no one asked if I needed help when I entered the store. After about 10 minutes of wandering someone asked what I needed and requested a color match for me then waited about 15 more minutes before leaving because no one came to help me. When I walked out the person that requested my color match asked if I was helped, I said no because I wasn't and wasn't in the mood to spend money in a place that couldn't help me.
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February 2024 by Leslie Hamilton
Pria was so amazing, she answered all the questions I had and has me lovin this bye bye under eye cream!!!! Pria is why I always choose Sephora!!!
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February 2024 by None Of ur business
This woman , i forgot her name , she has pale skin and a red pixe cut a little bit of an older woman . She was so rude . She insisted i say yes maam to her . I have no problem with using certain words for people if they request them but she was just so rude about it , I would have no problem using it if she didnt get all up in my face and have a snarky tone. Also when i asked for a product she said “well thats a pro makeup line” Insinuating that i was bad at makeup , just because i dont wear every day doesnt mean i dont wear glam makeup looks or im bad at it.
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January 2024 by Addie Hansen
I went and got a rare beauty highlighter on the 23rd and I went and asked the workers if there was any rare beauty bluish in shade “happy” and they were so nice about everything and felt sympathy when they couldn’t find the shade I wanted I loved it!
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January 2024 by Carl Alders
Getting granddaughter stuff
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January 2024 by Taylor K. Lamb
Always a pleasure shopping here for Instacart ?As an old school man who doesn't get into all this modern day makeup for guys stuff, it's nice to be unashamedly clueless about products so I can get help from the cute staff (free opportunities for flirting!) ?All joking aside, y'all are sweet and very helpful, and I appreciate you ??Thank you so much ?️? ?
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December 2023 by Alejandra Portillo
I love sephora. The products there have really helped my skincare and they have really perfumes one I recommend is the black glittery heel from good girl, it's name is Supreme good girl.
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December 2023 by Leonardo Yanez
We visited the store at he insistence of my wife looking for nail polish. We asked one of the people working there and this person wasn't sure if they had any to sell. We walked around the store and found a gift box with nail polish, just what we were looking for.Maybe this person was new and didn't know they carry this product, but it is a beauty store with everything related to beauty products. I found this peculiar.
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December 2023 by YeahImFromTexas
Super long lines and only 2 cashiers. Their wasn't any good choices for the bday gift. Just toner and cream. Customer service was meh...
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November 2023 by Eisha Nadeem
JASMIN IS THE BEST!!! She was so sweet and kind and made the shopping experience really wonderful. She helped my mom and I find the right shades and was so amazing. However, Lucy at the perfume section had a disgusting attitude and made our shopping experience very uncomfortable. She was not only not helpful but had a rude face and made my mother felt a certain way. I hope management can take notes because if it was not for Jasmin, we would’ve walked right out.
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November 2023 by ocd vegan
My daughter and I went in this afternoon and had to try and find help. Maggie stepped up while she was handling many positions at one time! She made time for us, did a color analysis and prepared some products for my daughter to try! Thanks for your help Maggie!
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October 2023 by Tricia M
I went to the Sephora today to find my wedding perfume. It's the first "fancy" perfume I ever bought myself. The wall was full of all kinds and it was a little overwhelming when you haven't shopped for them before. I was approached by EMILY and told her my wedding is in 3 days and I needed a special perfume because scents are so special and nostalgic. Right away she was not only friendly, but she showed genuine interest and care in finding something perfect for me. She helped me narrow down the type of scent I really liked. I fell in love with forever in love by LoveShackFancy which is apparently all the rage. When I showed her my dress I'm wearing she said she could see how that perfume was the exact vibe of my style and energy. She helped me find the ONLY store in Houston that has it since they were out of stock. She even stuck close by to see if they had it and I was able to order online for pickup. She showed genuine excitement to know I was able to get the one perfume that made my eyes light up. She said to come back and visit so she can see the wedding photos. I have worked retail and customer service for many moons. It's not often you find someone in customer service that makes you feel valid and seen and appreciated. Let's be honest, she didn't even have to stick around that long especially since they were out of stock, but she really went above and beyond to make my day and share in my excitement. I mean, she even tried to helpMe figure out where to find a good garment bag! I am NOT a mallGirly but I will 1000% be back to your location just to shop with someone who seems to genuinely enjoy their job and making people feel good. She's an A+ worker. Please let her know that she made my day. That she's doing an amazing job and that her personality is something special
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August 2023 by Jose Vasquez
I will be completely honest, this is my favorite store. I came in for my regular haul as I have ran out of everything like usual. There were these wipes that I swear by and always get plenty to last. I'm used to getting them by the register but only had minis at register this time. I really don't know where they are other than where I usually get them. I see plenty of sales girls on floor and I'm trying to get help. They either dart off or are grouped together and walk away talkin. When I finally catch up to someone they have like 4 people to help and then walk away from me. Getting frustrated, I'm about to just say f it and go somewhere else. Then my friend stops me and goes wait that lady dressed in regular attire has been following us the whole time "let me get her...". Then after my friend got demanding and got her attention, she showed me where they were after she asked the sales girls that I have been trying to ask. I usually spend alot here and I just grabbed the basics. To check out we go and stand in a long line, which I mean like its not anything new lol. When I finally get to a register, still frustrated and disappointed with service that is not what I am used to here. The young lady behind the counter was so friendly and informative. She was able to help fix my account that apparently was not correct so that I would get my points. So I went ahead and applied for credit card cause well I work retail and know they are supposed to push. Hopefully she gets some kinda credit. Well bad thing is I get approved for a large amount and well now I wish I would have gotten everything I needed. I kinda told her what happened and she let's me grab a couple of things cause line was down and directed me to where I could find product. She was freaking awesome and changed my whole experience. I wish I could remember her name cause its not on reciept but I will remember her face.. She is going to be one reason I return here. I'm just saying that if I would have gotten some type of actual service on salesfloor, it would have been a bigger sale. She deserves recognition fyi.
