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January 2024 by Lluvia E.
If I could give 0 reviews I would. Earlier today 1/12/2024 3:00 pm I had a family member that's an authorize "user" go in to purchase some items. I had called 30 min prior to confirm if there was going to be an issue; they said no with an ID is fine. Makes an hour drive and when finally making a payment, they mentioned they are not able to locate the account. Immediately I called the customer support and they mentioned everything was still active and everything is coming up and the authorize user is showing active. A manager by the name Nadia ( since that was the only name they would give ) was really rude. The way that she handle the situation, yelling as if she's a child ; stating "there is nothing that I can do, there is nothing that can be done".. Was no help. She walked her self to Pink and immediately, they got on the phone with customer support and handle the situation in less than 10min. There was no reason to be treated the way my family member was treated today at Victoria Secret.
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May 2023 by Dilan McCaa
The management is rude, discourteous, unhelpful. The selection was terrible, displays were a mess. 100% do not recommend.
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April 2023 by mona chec
Ellie was the most amazing person in that whole store. Attentive, listened, understood and I purchased like 4 new bras because of her sizing and fitting expertise.
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April 2023 by Naked SKN
Bras can be tricky. I'm not too sure if I like beas. Then again, I am not 20 anymore - Victoria still holds her secret.
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March 2023 by J Carranza
I went to VS today. I had the worst experience with their staff including the manager. Every time I was asked them something they gave me an attitude. So unprofessional. They need more training. I was so uncomfortable, I left. I will just go to another VS. REALLY BAD CUSTOMER SERVICE.
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February 2023 by Laura Lopez
Love to buy Very Sexy body lotion and perfume here. You won't be disappointed.
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February 2023 by Tammy Lynn Tomasini
I haven't been in a Victoria's Secret in many years ? this was at Woodlands Mall it was beautiful inside and the prices we're fairly reasonable...
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January 2023 by Charissa Brown
Absolutely a great experience! Staff was helpful and knowledgeable...I got measured and finally got a bra that fits and feels so good. And they have so many types of bras and panties
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January 2023 by A Rivera
I went to the VS sale January 2023. I'm a perfume/fragrance mist collector and I asked the VS associate if they had scent strips so I could test the fragrances before buying them, and not only did she tell me with an attitude they were out of scent strips, she would follow me around the store non stop. It was so uncomfortable. I left. I will just go to another VS from now on. The cashiers seem to have an attitude for no reason. It's like they're miserable working there and take their frustration out on the customers.
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December 2022 by Amy Taylor
Great customer service! Huge selection.
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October 2022 by Liia Paeva
Got help I needed it! I liked the sales lady, who helped me with sizing and right products
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October 2022 by Regina Mastillo
They carry lots of lingerie for all body types and ages. Every year the price point gets more expensive.
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September 2022 by DON TRIP
Great experience went spent some money on baby. Nice selection
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September 2022 by Gilberto Lee
Nice place costumer service pretty good tha lady's are awesome
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July 2022 by Margaret K.
The return I had was from an online purchase and it was smooth and effortless! Thanks VS!!
