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August 2023 by Brooke P
I love the clothes. Service is lacking, tall girl with glasses and older white lady don’t ever seem friendly, never say hi, never say thank you, I generally feel unwelcome at this location and I am here often.
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May 2023 by Mantis Toboggan
Great place to spoil a girl for an hour!
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April 2023 by Denise Gavino
Love, love, love the clothes here and have been a customer for many years. Not sure exactly what is going on with sales staff & online returns lately. Two different circumstances and two different women. One wouldn’t exchange a size that was in the store & one wouldn’t research an exchange that wasn’t recorded. Both totaled to a $7 difference (the cost of a latte) - not a lot of money - in the past, customer service was never a problem. When I’m buying a full price item and pieces are being brought to the dressing room feel valued. The same level of service isn’t always extended with online returns. Today, like my other negative experience, was dismissed without further discussion.
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December 2022 by J C
One of the employees was friendly but the others just stood around looking like security guards protecting some valuable treasure. I clearly needed assistance finding items and I received no help. I ended up buying two items and moving on for a better customer experience elsewhere. I have shopped at other White House Black Market stores and the service was fantastic but this store needs some training in how to treat customers.
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April 2022 by linda w
I haven’t shopped here in years, but decided to walk through quickly. I was greeted by Laura (from Ukraine)…… she is such an amazing person. So helpful! Purchased some items!She made the experience of shopping so much fun! I so hope WHBM realize what a jewel they have in her! She is refreshing, beautiful, talented and oh so very warm and real!
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March 2022 by Tori Olvera
All the ladies were so helpful in putting together an outfit. The service alone would keep someone coming back, but the clothes are great too. My mom got a very nice work suit, and we were both excited to find what she needed. They have beautiful dresses, jackets, and jewelry here. Highly recommend !
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October 2021 by Allie M
Perfect fit, trendy & super stylish outfits!! A bit pricey but if you hit them when they have big sales..plus find a coupon you wil save lots of $. Either way their clothes are worth it!! VERY comfy & TOO Cute!!
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May 2021 by Meghan Tauzier
I have shopped with WHBM for years, as they are one of the only companies that offer long inseams that are actually long; however, never been treated as poorly as I have at this location. No one acknowledged me when I came in when there was only one other person inside. I look very young for my age so I am assuming that is why I was ignored and when I did ask for help staff was very unfriendly; however they were more than friendly with the older woman that was in the store. I understand it can be annoying when younger people come in and waste time, but do not assume that everyone is like that. I have a professional job that I need to dress professional for and sadly this is the closest store to me but I will take the drive to the other further locations to avoid being treated so poorly when I am paying good money.
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November 2020 by Radio “Radiomegahertz” Megahertz
excellent customer service, i went today to return some product from my wife and the cashier attended me very nice and show all the alternatives. i appreciate the great service , that thing is more important to the the product. thanks so much WHMB
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August 2020 by Abigail Green
Best retail service I’ve ever experienced!
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June 2020 by April Winton
Great experience wonderful staff. Thank you
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January 2020 by Radio Megahertz
excellent customer service, i went today to return some product from my wife and the cashier attended me very nice and show all the alternatives. i appreciate the great service , that thing is more important to the the product. thanks so much WHMB
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January 2020 by Catherine McFall
MARY IS AWESOME!!
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August 2019 by Dejanara Mangiameli
If you ever need serious retail therapy, this is the place to go! They treated me like I was a princess, which was definitely the most refreshing customer service I’ve had in a while. If you’ve got change to spend, I highly recommend WHBM.
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May 2019 by Linda Adams
Always find something
