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February 2024 by kylenicks16
Happy client for 10+ years.
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February 2024 by Kent Avery
The Super Bowl of snacks was fun. Great idea.
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February 2024 by Adal Franco
Excellent customer service
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February 2024 by leon baker
I love this place enjoy going in there
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February 2024 by Houston Miller
Fantastic Staff! Always so courteous! 11/10 recommend
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October 2023 by Chris Grabo
I travel out of the country often and have never had an issue using my debit card at ATMs. However, the last time I traveled, Woodforest locked my card from ATM transactions. No big deal, I should just be able to call them right? Let's start there. You can only contact Woodforest National Bank customer service during US business hours. Considering that they handle your money, it's concerning that you cannot contact them 24 hours a day. Anyway, I finally got in contact with them to unlock my card. I had to call 6 times, I was repeatedly transferred, I was told by representatives that they could not unlock my card, and I was told by one of their managers that it was my fault for not contacting them before I traveled. Even though it had never been an issue in the past. After going back and forth with their customer service team, they finally transferred me to a fraud specialist. They proceeded to ask me around 10 security questions about my account. I answered every question. The fraud specialist told me that I had answered the question about where my account was opened incorrectly and stated that the account was opened in Colorado, not the location I specified. I have never traveled to Colorado in my life, and furthermore, the representative just gave me the answer to a security question that he claims I answered incorrectly (even though I didn't). So, not only did they lie about where my account was opened, they gave out private information from my account. Fortunately that information is wrong. After that situation, they just transferred me back to Customer Service where I was repeatedly told that there is nothing they can do at all, even though I was 9000 miles away from home with no way to access my own cash. Finally, the last representative I talked to claimed she was transferring me to her manager, but instead hung up because she knew it was after business hours at that point and I would not be able to call back. This was like a twilight zone experience.Do not trust this bank with your money. Do not trust this bank with your personal information. If you can even get in contact with their customer service team they are no help.
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June 2023 by Wanda Mora
The absolute worst merchant services department for any business. No chargeback team, no experience, leaving businesses to figure it out on their own. Their fees are extremely high for the less than inept service.
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March 2023 by Steve Steve
I applied for a job here at Woodforest National Bank and wish to share a response to my application."We appreciate your interest in Woodforest. Currently, we do not have a position available that meets the needs of both you and our bank. Thank you for applying, we wish you success in your search for employment.Best Regards,Woodforest".Let me know what you think.
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April 2022 by Christopher Casey
Derek Swart gets 5 stars for the exceptional customer service.
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April 2022 by Tanya Moore
Nice tks
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March 2022 by Amy S.
Looks like they really are good old fashioned folks !!! If you want a break from the riff raff get to. woodforest national
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December 2021 by YoutubeTv Mkandawire
Worst bank ever. Stay away or you will be sorry for yourself if there are unauthorized transactions on your account. Putting a stop to pending unauthorized transactions does nothing even when the managers supposedly put a stop and have you logout and log back in to make sure your money is back in your account, once you leave their office and overnight, your account is withdrawn. Then when you go back to their office, they make you sign some useless form lying to you that they are investigating and will get back to you. Good luck with that, week later nothing, no phone call nothing. Just opened up an account with bank of American and will be changing my direct deposit to a bank that actually protects its customers from fraudulent activities at least.
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June 2021 by Carol Stromatt
Went to make a quick deposit today. I've banked at Woodforest Banks for over 20 years. I have noticed a decline in their service lately. Today I tried to make a deposit at the drive through. No one greeted me. I sent my check & deposit to the drive-thru teller. I waited for about 5 minutes - and my check & deposit slip came back to me without a word from anyone. I drove around the building and to the Commercial Teller window - hoping to get to speak to someone - and make my deposit. No one came to the window or acknowledged me in any way. I pressed the call button. No one responded. I blew my horn. No one responded. In the meantime, the customer in the lane to my right was waving feverishly trying to get a teller's attention. They blew their horn. I decided to drive to the front of the bank and go in. I spoke to one of the personnel behind a desk and explained the situation. I ask if I could speak to an officer. She said there was no officer at this site, but she would make my deposit for me. When she returned with my receipt, she handed it to me and said the problem was my check & deposit slip got stuck in the tube, and that was the only problem. I explained that the major problem was no communication from the tellers at the drive thru windows. She said she would communicate that. This is a LONG way from the Woodforest Bank I am accustom to dealing with. I hope things improve.
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April 2021 by Chris Holland
After just a month of being overdrawn and having been a customer for many years, Woodforest closed my account without calling me, emailing me, or giving me any form of prior notice. This is bad business. I am a widower and have had enhanced financial hardship since the pandemic started. I do not recommend Woodforest to anyone for any reason. It has been very difficult and they have added to my financial hardships substantially by stacking massive fees throughout the period we have been in hardship. They do not care about their customers.
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March 2021 by YoutubeTvAcct Mkandawire
Worst bank ever. Stay away or you will be sorry for yourself if there are unauthorized transactions on your account. Putting a stop to pending unauthorized transactions does nothing even when the managers supposedly put a stop and have you logout and log back in to make sure your money is back in your account, once you leave their office and overnight, your account is withdrawn. Then when you go back to their office, they make you sign some useless form lying to you that they are investigating and will get back to you. Good luck with that, week later nothing, no phone call nothing. Just opened up an account with bank of American and will be changing my direct deposit to a bank that actually protects its customers from fraudulent activities at least.
