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April 2024 by Irma K.
Yes super nice staff. Great service and not too long of a wait. I alway get hep there.
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March 2024 by Nathan B.
The only reason that I even left one star is because google reviews makes you select... Tomball Discount Tire is an absolutely ridiculous excuse for a tire service facility.... Now if you want to purchase new tires, rims etc. they do a relatively acceptable, yet, mediocre job. But if you require a bit more intellect and knowledge past brand new rubber and air, steer clear of this place. I have used them a few times over the past years with very limited success. More so due to the necessity as they were one of the only shops in our local area with the proper equipment to deal with the Alcoa aluminum rims on dodge 3500 trucks (expect damage though, that they will tell you was already there when you brought it in) The final straw was last night though, when my daughter took a single tire and rim to them. She did so as it was on her way home from work. the tire had a simple slow leak around the bead. Simple fix right? Well apparently not for Mr. Matthew. She had called earlier in the day and explained the situation. Whomever she spoke with said not a problem, bring it in we will get it cleaned up and resealed. When she got there at 530 pm Matthew started a dialogue with her, and she explained the situation. Now my daughter has spent a very significant amount of time with me in the garage since she was able to walk. she is 21 years old, changes oil, brakes, rotates tires, and just about any other vehicle maintenance that is required. She's a well rounded kid, and very car savvy. Matthew asked her if it was a chrome rim, she said no it is a 17" polished aluminum rim. She explained that she had snooped the tire and it was a slow bead leak that just needed to be cleaned and reset. Mr. Matthew gave her the "its a silly girl" answer of oh well we aren't going to be able to fix that its because it is corrosion and the chrome flaking on the inside of the rim. Now if he had even gone out and looked at the tire he would have visually confirmed the fact that he was already told him, that it was NOT a chrome rim and therefore had no chrome to flake off, and the state of the rims would have led him to understand that there is definitely no corrosion of any kind that would be inhibiting the bead set. My daughter calmly looked at him and said, OK then I will take my business elsewhere, but my dad definitely is not going to like that answer. Which I did not. If I might offer some tire shop advice to the staff and management at Tomball Discount Tire. 1. DO NOT treat anyone who walks through your door like they are an idiot, because there is a very real possibility that they may be a whole lot more intelligent and have way more experience than may appear. Potentially even more than you there buddy. 2. You are established in a small farming community, if you are going to be in the tire business you best learn how to use a wire wheel, emery cloth, and bead sealant. 3. If you don't want people going to your competitors, then see point 1, and 2. ---Shout out to the young man at the NTB at 249 and Spring Cypress who did exactly what was needed and had the tire ready to go back on the truck in under 15 minutes. Oh and he was very sympathetic to the nonsense that she had already dealt with at Discount and did it FOC. Said it was a simple easy fix that was not worth the time to write up the paperwork.--- Do better Discount.
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February 2024 by Gwen Barger
I always have an online appt when I go there. Unfortunately, it's lucky if they happen to honor your appointment times.You must also be smart about price comparison with them. Many times they are double and triple what other stores are charging, both services and merchandise.They are also tricky about adding hidden fees, not trustworthy about pricing and service undependable.
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February 2024 by Matt Zimmermann
Outstanding. Appointment at 8:15, arrived at 8:10, car was completely done and I was driving away at 8:37. I was greeted at the door upon arrival and received immediate attention. Employees walked me.to the car on the way out to make sure no final issues. I received consistent emails, phone calls, and text messages about the status and any changes to my installation and tires. After having the most awful experience of my life with tires at the Costco Tire Center in Cypress TX last week, including failure to honor their warranty and a litany of ridiculous made up hurdles to getting it replaced, I will never again use anyone but this discount tire location. Above and beyond. Great work!
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February 2024 by Katrina G.
These guys are always knowledgeable, respectful, and punctual. I had to replace my Lincoln MKZ hybrid tire over this past weekend due to a pot hole that blew the tire wall out. They took less than an hour start to finish, first time ever seeing that vehicle. They always have the lowest prices which is normally why we go there. Today I had to get with my insurance company to get a claim filed (I have tire insurance) in order to get my refund for what the replacement cost me, and I was on the phone with a lovely gentleman named Dorien who stayed on the phone for 10 minutes with us trying to get all the details sorted. He was patient and kind the entire time and I could not be more grateful!! Love this place & all the staff who do an amazing job there. GREAT customer service.
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February 2024 by Matthew Medearis
We have trusted and purchased our tires from this location for over 15 years and the service has always been impeccable. Today they shattered that trust. I purchased tires for my 17 year olds wrangler online, scheduled the appointment and paid for everything. The salesman at the shop called me to confirm everything. I explained that my young daughter would be bringing the jeep to them and she didn’t know much about what was going on except that everything was paid for and she needed to give them her keys and when it was done she would get her keys and leave. I also explained to him that any other charges or sales would need my approval. Instead of complying with my instructions, they proceeded to upsale a 17 year old girl that they knew they could take advantage of. Fortunately they only got her to say yes to new windshield wipers that had been replaced 3 weeks ago. Very disappointed this happened at our Tomball location.
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February 2024 by Gtown W.
Phenomenal service! Accurate time estimate and no charge for flat repair and tire rotation with the protection plan. Friendly staff and adequately staffed. Great experience!!
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February 2024 by Matt M.
We have trusted and purchased our tires from this location for over 15 years and the service has always been impeccable. Today they shattered that trust. I purchased tires for my 17 year olds wrangler online, scheduled the appointment and paid for everything. The salesman at the shop called me to confirm everything. I explained that my young daughter would be bringing the jeep to them and she didn't know much about what was going on except that everything was paid for and she needed to give them her keys and when it was done she would get her keys and leave. I also explained to him that any other charges or sales would need my approval. Instead of complying with my instructions, they proceeded to upsale a 17 year old girl that they knew they could take advantage of. Fortunately they only got her to say yes to new windshield wipers that had been replaced 3 weeks ago. Very disappointed this happened at our Tomball location.
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February 2024 by Steve Rolon
I must say! I was pleasantly surprised by the professionalism, courtesy, and quality of work by everyone at this store. I must say it was the best experience I have ever had at a tire/service shop. Hands down I highly recommend this store to everyone. Thank you for taking the time to care about all of your customers.
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February 2024 by Christina James
Bought tires online and made appointment. The transaction and getting tires put on was easy and done in a timely manner.
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February 2024 by Luke Edscorn
I love the free tire rotation and balance they offer and free air pricing is good and everyone is friendly
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February 2024 by George Henson IV
Awesome crew. Helped us out with pro rated warranty on tires that wore out quick. Staff was super helpful and got us in and out in no time.
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February 2024 by Tim Gibson
Adam was quick, helpful and respectful of my time. Would recommend them any day.
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February 2024 by Sam Sharif
Always great service with a smile. Always take care of me. 5*
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February 2024 by Yainier Cabrera
Excellent and very proactive Team!These guys are unstoppable.