-
December 2023 by Carmelita Black, REALTOR - Houston, Texas
The staff is friendly and very helpful. We needed a 8 passenger vs a 7 passenger. The SUV we requested was not available until later that day. That didn’t work with our timeline. They provide us with discounts.
-
August 2023 by Bert S.
Although having rented here before, today they are slammed packed and only one guy trying to get all done. Seems like they need to put more people on line to get everyone out in a timely manner.
-
July 2023 by Just Facts
Great experience! Amazing staff that goes above and beyond. Alfred was courteous and very helpful in explaining the whole process. The rest of the crew was very polite and friendly.I'm not sure why other people are giving this location and staff a 1* rating because they go beyond expectations to help the customer.Update: Removed a * because they charged me for 2 tolls that weren't mine. Both tolls were on the same day I picked up the car, but not after the time I picked up the car so it had to be the Enterprise driver that I saw dropping the car off. He drove through 2 tolls and instead of Enterprise paying the toll, they passed it onto a customer instead.
-
June 2023 by BETTY
Great experience! Amazing staff that goes above and beyond. Alfred was courteous and very helpful in explaining the whole process. The rest of the crew was very polite and friendly.I'm not sure why other people are giving this location and staff a 1* rating because they go beyond expectations to help the customer.Update: Removed a * because they charged me for 2 tolls that weren't mine. Both tolls were on the same day I picked up the car, but not after the time I picked up the car so it had to be the Enterprise driver that I saw dropping the car off. He drove through 2 tolls and instead of Enterprise paying the toll, they passed it onto a customer instead.
-
June 2023 by Mitchell Mead
The staff here is amazing, they're very courteous and professional, I've already made a second reservation with these guys
-
May 2023 by David
Awful return experience. Woman failed to check in the return of my vehicle and I actually had to go back to the location to get her to do it because they don't answer the phone.
-
May 2023 by Jennifer Palma
This is my go to rental location. Always helpful and quick check in.
-
March 2023 by TheFhsbb
Poor experience....avoid! Poor to no customer service in a very courteous/professional way! Reserved 4 hours ahead of walk-in, with confirmation of car class availability at pick up location. Upon walk-in, the reserved car was not available and manager was not willing to fulfill the reservation unless I upgraded to a truck. I was renting a vehicle courtesy of local repair shop while personal vehicle was being serviced, and rental location manager was not willing to accommodate the business/corporate rate in effect, as other local rental locations do.
-
March 2023 by Robert ploss
Terry and team were outstanding!
-
March 2023 by Ethan sprolea
great locations fast informative and quick service
-
February 2023 by Lauren Mausbach
Terry and team were friendly and quick! Glad I chose this location for my rental. I will most definitely come here again!
-
February 2023 by Qualyn Taylor
Car was clean and got me to Dallas safely definitely will choose for future trips! Great staff
-
January 2023 by Maddison Hatten
VERY POOR EXPERIENCE. I was informed they would be charging me X amount for claim, and was lied to. 8 months later, I have them calling me saying I owe them money. When I was informed it would be paid for then and there. Very unprofessional. I will NOT be renting from Enterprise anymore.
-
December 2022 by MQ J.
Had one of the most upsetting things I've ever experienced from a business here; so upsetting it took me nearly 4 mos to post this review. Events took place Sept 2022. Had my car repaired at a nearby collision center. My insur company booked a car rental through this Enterprise car location. Car was booked well in advance.I set aside an hour and a half to drop off my car at collision center (it had been evaluated in advance), get picked up by Enterprise (which was less than 2 miles away), and complete the rental process. It should have been simple. It was anything but. I arrived at the collision center and witnessed them place a call to Enterprise to pick me up. Almost 30 mins later, after waiting rather patiently, no one arrived yet to pick me up. So I inquired again with someone at the Collision Center about Enterprise picking me up. They place a 2nd call. Another 20 mins later or so, someone from Enterprise arrives to pick me up. Now I am getting a bit nervous about the delay. I'm a physician and needed to make hospital rounds at a certain time. But I remain calm and patient as I wait in the Enterprise vehicle. The driver waits for a few other passengers that arrived after me. I finally reach the Enterprise about an hour after dropping my car at the collision center. A woman that arrived last at the car collision center enters the line first. She is having trouble finding her drivers license. I mention I am getting late to work, and she politely allows me to go in front of her. I ask if she is sure that is ok, she states, "yes, no problem." This is relevant as it is later used against me by the manager. By the time I get to the service desk, I'm now anxious about how late it has become. I let the person working at the service desk know that I had to wait nearly an hour to be picked up from the Collision Center. At no point in time do I ask to speak to a manager or ask for any other special treatment, but simply expected acknowledgment and perhaps a slight apology for the delay. None of that happened. A man who identified himself as a manager stepped up to the desk on his own and immediately said, "Maybe you're the problem." I'm in shock and ask, "did you really just say that to me?" He says, "Yes, I did. We send a car as soon as the collision center calls us." Now I'm a bit flabbergasted and, yes, a bit angry at the way this "manager" seemed to be going out of his way to be rude to me. I'm a 5 foot 2 inch female in her late 40s. This was a rather large man who was much younger. So I can assure you that he would not and should not have felt threatened in any way by me simply complaining (rather mildly, at that) about being delayed. Well, I argued with him that I saw when the collision center called Enterprise, and that the car to pick me up was not sent soon after that. I do not use inappropriate language nor yell, when I make the argument. And that was it. The manager then told the person at the service desk, "We are not giving her a car rental." And there I was left standing at the rental desk confused and upset. I told the manager, "I'm a doctor. I have patients in the hospital waiting to be seen." He did not care. No, actually what is worse, he seemed to be getting very malicious pleasure out of pulling my car rental out from under me. I spent the next hour or so crying on the curb outside of the car rental place due to how badly I was treated, calling the collision place, calling my husband, and speaking to a very kind fellow customer who witnessed the whole thing. She came out and spoke to me and offered me a ride. I was able to get a ride from the very kind manager at the collision shop, so I declined. Said witness also was able to pass on information about the actual events that transpired to the regional manager, who eventually got involved. I was able to rent a car from the Enterprise location on Louetta with the help of the regional manager. Not one person working at this location tried to help or ut
-
December 2022 by Haley Zettelmeyer
I rent vehicles often for work at this location. I have always been happily greeted and well taken care of. Thanks Terry and Andrew for always being personable and making renting a vehicle as smooth as possible!
