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December 2023 by John F.
This is our first time using Ken based on neighbor recommendations. Our daughter's car heater on her 2005 toyota highlander was not working. They were very responsive with diagnosing the issues. The pricing was very fair. Along the way, they were very responsive, keeping us updated. One of the parts was no longer available from toyota. They searched salvage places with success. They took the extra step to locate a local place that could rebuild the ac controller board. Even provided a 1 year warranty on that part. Job well done. I highly recommend using Ken's auto in tomball.
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September 2023 by Trenedy D.
We always use Ken's as our go to repair shop. Just recently we replaced the grill on my car at home as a DIY project and could not get the grill to tighten back up. I called a mechanic shop that was less than a mile away from me and they quoted me $125 and said I had to wait two weeks for them to tighten five screws. I went to Ken's and they got it done in under 15 minutes for free of charge. I'm always so grateful for their responsiveness and how willing they are to work with people. They really are a fair mechanic shop.
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September 2023 by Mary Scherzer
Ken's is the best! I cannot say enough good things about them. My husband and I have taken both of our vehicles in over the past several years and we have always received the highest quality service. They are consistently honest and thorough. I have never been disappointed by them. I only now have taken the time to write this review because of concern we had about the nature of our latest car issue. Ken's found the problem, fixed it and was 100% straight with us the entire time. We could not be more grateful. Thank you so much Ken's! We will continue to rely on your services and refer anyone looking for a mechanic to you guys! Bless you!Services: Auto battery replacement
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September 2023 by Alan Wakefield
Dropped my van off and they were really busy but within a couple days they got van in and fixed her up..Rides and brakes smoother now then it ever has..Great service in a timely fashion...Would recommend them to my grandma...
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August 2023 by Laura Bernal
I was recommended to this shop through my AAA membership, and I'm so glad I called! The 1st mechanic I had work on the problem didn't fix it, so I went in myself and replaced 2 more parts and the problem was still there. Ken's Auto is Friendly and fast, despite how busy they are, while also taking the time to properly get to the bottom of the problem. The problem is gone and I have peace of mind. Tha k you!Services: Brakes
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July 2023 by Evelina Sundin
Very friendly and professional I don't feel like they want to take advantage of their prices are good, and they inspire confidence that they know what they are doing, Alex is the best, very kind and friendly, and the mechanic is excellent, I recommend this workshop 100%.
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June 2023 by AdaIR
Ken's Automotive has become my go-to for all car maintenance and fixes. It has been a blessing to find a trust-worthy business and I want to extend a Big thank you to Alex, Frank, front desk and technicians. The team always goes above and beyond to assist and fix any car issue. I truly appreciate the professionalism, kindness, honesty and the strong work ethic. Keep up the great work guys! You are a gem in the Tomball community. Highly recommended!
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June 2023 by Riley Sullivan
I've been here a few times to get multiple cars fixed and they have always had TERRIBLE communication. This recent incidence had pushed my limits. I dropped my car off on Friday and was told they would bring it in to get checked around 4-4:30. Never received a call for an update. I called them around 5/5:30 to see if there was a diagnosis and was asked what the issue with the car was and was told they won't be able to get it checked until the next day. Saturday midday (1PM) comes and still no call. I once again called back and was asked the same question of what was the issue with the car. Was told they'd call me back once they can get the car up in a bay. 5:00 PM comes around and still no call so I called once again. Same question and same response. I decided to go pick my car up because they seemed too busy to want to diagnose the car. Seemed like they didn't have the time to properly take my vehicle into the bay and diagnose it. Don't take your car here unless you want it sitting in the lot for a while and if you want to continuously call for an update instead of them calling you. This isn't the first I have experienced bad communication/updates with this shop. Other than that, they can do good work and is reasonably priced.
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June 2023 by Joseph Cunningham
Went in to get a leak fixed and they tried to sell me on replacing the entire engine without even looking at the vehicle. Hell they didn't even know what the problem was or how many miles I had.
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May 2023 by ishwari ghimire
Traveling into town and noticed issues with my steering wheels. And happy I found this shop. They worked me into their schedule and ordered the original part. Fair and competitive pricing and outstanding service. Good and professional employees. And being from out of town, they did not price gouge me. I would definitely recommend them.
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May 2023 by Jack Witkowski
They did an oil change, the drain plug was stripped out they changed it out. The team was very nice and reasonably priced, and the waiting area was quite clean. Highly recommend.
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April 2023 by Mike Jones
Trustworthy and dependable. The receptionist is friendly and really likes people, she will have you smiling in no time even if your car is broke. Kudos to her!!
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April 2023 by PowerWashing H.
They are trustworthy. I have been going for years and they do dependable work. I will definitely keep going back. AND the lady that is the receptionist, is so friendly and helpful too!!!
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March 2023 by Joe “The banana king”
Great mechanic shop!I came in from out of town to attend a funeral, my AC compressor and condenser went out on me. They were able to fix my vehicle in the short time window and get me back on the road. Very professional and knowledgeable employees.
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March 2023 by Neeky (Neeky)
I am not sure how I feel about this place. About a month ago, I was traveling. I went in due to a brake down. My alternator went out. Unfortunately, my alternator went out again. This time, I went to my regular mechanic and it was the same issue. When we got home after leaving Ken's I noticed that some of the bolts that held the cover on my engine were missing and when we left the shop, up the road we heard a dragging sound. The splash guard on my right front was dragging and eventually, I lost it. My vehicle wasn't in the best shape, but I know not every bolt was replaced. The employees there are extremely delightful. I don't think that they sabotaged my vehicle, but i think mistakes happened as the repairs should have been resolved. My mechanic said that there was a bolt that they needed to repair that was loose and just spinning, it wasn't doing what it was supposed to be doing. I wouldn't say not to go, but maybe check the repair areas before leaving.