-
December 2023 by Vivian Tate
I’ve been a Regions Bank Customer for 6 years, always had excellent customer service and professionalism from everyone. I love Regions Bank.
-
September 2023 by Helen Brown
Walked in the bank and was acknowledged right away. No wait time at all. Very prompt and courteous. Will recommend Regions to my friends.
-
September 2023 by Jeanine Hardee
Worst customer service ever! Erin needs to be fired! She is rude and condescending, she was interrogating an Alzheimer’s patient. Three customers overheard the conversation she was having and couldn’t believe the way she was speaking to the elderly woman. Why would you keep someone like this? Horrible!
-
March 2023 by eric naji
Great customer service from Romy! Professional and quick service!
-
January 2023 by Fern River
Regions and Tomball is located inside the H-E-B grocery store parking lot.Google has had them located off of the tollway for a long time and that is incorrect.The staff here are super nice, very knowledgeable and helpful
-
August 2022 by Timon Citchen
This has been the absolute worst experience I’ve ever receive from a Regions Bank. I walk in looking to simply have a document notarized. I mistakenly brought in the wrong paperwork and asked could I FWD the correct document to the bank rep and print it out. The rep, Paula, first made the statement that she was unaware if she was able to notarize the document due to it being out of state. I replied I’ve had something similar done before at a Regions Bank. I don’t see the issue now. She replied she’ll have to refer to who I guess a member of management to give the ok but they’re on the phone. While I’m waiting, another rep is trying to pressure me into going somewhere else to get my document printed and notarized. I’ve been banking with Regions for well over 20 years. I’m not about to go somewhere else to be charged when I know for a fact this service is provided here for free. Keep in mind NOT ONE REP asked for any verification of me having an account with Regions. While I’m waiting, I reached out to another Regions Bank. They confirmed after looking at the document, via email, that the service I was looking to be done could in fact be notarized and they’ll print it out for me. During this time, the member of management has since gotten off the phone, but I was never addressed nor my question was not answered. Since the rep, Paula, was with another customer, I then went to the rep that attempted to pressure me into going somewhere else to have my document notarized. I stated to him that I received confirmation from another Regions Bank that it could be done. He asked to see proof of their name and I handed him the email from my phone showing proof of the Regions rep credentials. I mentioned how I’ve been waiting to receive confirmation and the person been off the phone for around 10 minutes without a reply. His reply was she’s taking a licensing exam. Last time I checked, I thought I was a customer and how is this person taking an exam but they were JUST on the phone? Then ANOTHER rep interjects themself in the conversation while they were already helping someone else and states to me they were not able to perform what I needed there. “Able?!” You can’t take a FWD email and print it for a customer to have said document notarized?! Then she replies with the word “willing” and suggested I go to the particular Regions Bank that stated they would. So you’re telling me you’re not WANTING to help a Regions customer. It’s a shame that I had to drive to another Regions Bank just to get everything accomplished.
-
July 2022 by MrDingDingDong
Machines always on the fritz constantly on phone getting money back cause it steals it
-
July 2022 by Kenneth Howell
Messyannoying machines
-
April 2022 by Jenny Lee
Regions and Tomball is located inside the H-E-B grocery store parking lot.Google has had them located off of the tollway for a long time and that is incorrect.The staff here are super nice, very knowledgeable and helpful