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November 2023 by Tim O.
Went here on recommendation from several friends; instead of Toyota dealership. Big mistake. Took over an hour and a half for an oil change. Then they tried to upswell me $32 to clean my battery terminals. When I declined it was an addy10 minutes to complete my paperwork.. on top of that it was $80 bucks. Sticking with delearship or Pristal's in the future.
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October 2023 by Derrick M
These guys are great! Always fast professional service. They take the time to explain the ins and outs of the services and work completed. My experience has been primarily with Ashely, one of their office personnel. She has been very helpful in scheduling services and working with our fleet program to keep our trucks up and running. She always makes sure there is a ride available should there be a wait, or extended time working on one of the vehicles. Top notch service from Ashley and the entire team.
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October 2023 by Mak W
Ashley was my service advisor, I went in for a routine oil change on my Jeep and to get tires changed - and she offered me a free car wash. From the moment I walked in to the time I left, her customer service was attentive and excellent. Coming from a customer service manager I’d definitely love her on a team of my own.Thanks Ashley! See you next time!Service: Oil change
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October 2023 by William Payne
I made the mistake of trusting this place to do a simple oil change. Long story short. The “ technician” did not put engine oil dipstick back in the engine. It has a bright yellow loop at the top so somebody in the shop has had to have seen it laying around. I have driven the vehicle a couple thousand miles now. Very disappointing
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October 2023 by Gwen B.
The building is great, loved that they had a coupon. I thought everything was completed.A few days after their service, also only the second time I went to use my windshield wash fluid, it was empty.Really annoying because they checked off all the "multi-point inspection" but obviously didn't do the service they said they did. I wonder what else did they skip for my service???I tried calling the number on the paperwork to contact service director, but it didn't work. Is there anyone at the helm there?
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September 2023 by Azumah Painting And Remodeling
I have been coming to Scrubway for my oil change and all my service needs since I got my truck in 2021. Ashley made my experience today worth every bit of it. Helped check me in and I was out of the door in less than 30mins.
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September 2023 by Rob Trigg
Alright, buckle up because I've got quite the saga about this auto group's customer service. I mean, seriously, you'd figure after dropping some serious dough on a car, they'd at least give you decent treatment. But nope, not with these folks. Scrubway Wash & Lube? More like Scrubway Wash & Lose-your-patience, because they were rude as heck and lacked any hint of basic people skills. No wonder they're swapping these humans for a dang kiosk!Now, let's dive into the service debacle. I rolled in for an oil change, to fix up a wonky headlight on a car that has less than 3000 miles, and to get a state inspection done. They did manage to sort out the headlight, but it took them a whole doggone week to figure out it was just a dumb wiring issue. I mean, come on, that's just not gonna fly in my book. And then, they had to go and disconnect my battery. Then, when I came to pick the vehicle up, they told me I needed to drive it another 50-150 miles so the engine could cycle for the inspection to pass. Are you kidding me? You had my car for a week and still couldn't do a proper inspection?So, I did as they said, put in the extra miles, and went back the next weekend like they told me to. And guess what? They didn't even have a state inspector on hand to finish the dang job. I had to haul my ride somewhere else just to get the one thing I brought it in for in the first place. This place is a straight-up nightmare, I'm telling you. Do yourself a massive favor and steer clear of bringing your car here, and for the love of all things good, don't even think about trading at Parkway Chevy. Go anywhere else, because this place is an absolute joke! And just to add insult to injury, they wouldn't even cough up a refund for the state inspection. Can you believe that? They've got nerve, I'll give 'em that.
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September 2023 by Julie Baza
I give my service advisor Ashey more than 5stars if I could. She really does go beyond to assist us. That's why we always keep up with our services. She greets us & always w/a smile. Keep up the great job Ashley. See you next service date.Service: Oil change
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September 2023 by Jimmy Lean
Came in to get my oil change and other services done Carson was helping me he did a really great job very polite. I definitely will be coming back next serviceService: Oil change
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September 2023 by Arianna Stittiams
Went in for an oil change ams car wash for the first time and Ben helped answer all the questions I had and was very helpful. Cody worked on my car and was able to get me in and out in under an hour. Overall I had a good experience and would recommend their services.Service: Oil change
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September 2023 by Ryan
Service personnel are always extremely professional when I walk into here and never try to sell me anything that I don't need. And the service wait times are never that long and usually in and out in a timely manner. Ben and Carson were very helpful when I walked in through the door.
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September 2023 by Vance Graff
I can’t say enough about the amazing service Ashley Ewers provides every time I come in to get my truck serviced! She’s thorough, precise and very knowledgeable! Makes me feel comfortable, never pushy and honest. One of the main reasons I return to Scrubway is the service her and her team members provide!!!!!!!
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September 2023 by Brad Scott
I am thrilled to express my utmost satisfaction with Ashley's exceptional service. From the outset, Ashley displayed a remarkable blend of competence and warmth that immediately put me at ease. Her unparalleled expertise, coupled with an unwavering commitment to ensuring my needs were not only met but exceeded, left an indelible impression. Ashley's remarkable dedication to her role is a testament to her remarkable work ethic and customer-centric approach. In an age where outstanding service is rare, Ashley shines as a beacon of excellence. My experience with her has been nothing short of extraordinary, and she has undoubtedly set a new standard for customer satisfaction.
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September 2023 by Jimmy L.
Came in to get my my truck serviced the other day, Carson helped me with everything. It was really great service overall
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August 2023 by Ernesto Castellanos
I asking for a manager to fill a complaint and employee told me he’s busy at the phones. But he was inside the red car taking AC , I guess.Anyway he’s refused to show me the cameras and blame my wife for the tire damage. Employee from Scrubway wash give her wrong direction and make her to get the car stuck in the conveyor. The manager name Bob “ get inside my wife’s car and take out of the conveyor and damaged the tire and rim he refused to fill a customer complaint.
