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February 2024 by C K1
Ordered a sausage cheese and jalapeño kolache. Unfortunately it was a HOT DOG kolache. Very disappointing. Very big difference between a sausage and hot dog. Just say it's a hot dog kolache instead of falsely advertising as sausage. Nasty and cheaply made.
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January 2024 by CKK
Kolaches and donuts were very poor quality... Tasted like they were several days old. Very disappointed.
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November 2023 by Luisa Fernandez
I'm just rating one star because there is nothing here it's an empty
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October 2023 by Brittany Spencer
When I was waiting in line to order, the young lady at the counter looked right past me and offered to help the person behind me. Once I stated I was first, she then refused to honor my coupon. She insisted I had to order glazed donuts instead of the assortment (see picture). I didn’t argue, but I have decided I won’t be back. Not only was she rude, she was also wrong.
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October 2023 by Yegor Spencer
My family and kids used to love this place as we made a tradition of getting donuts every Saturday morning for breakfast. However, after this recent experience, we won’t be back. I went through the drive thru like I normally do and ordered one dozen mixed donuts. After doing so, I picked my assortment. Upon receiving my donuts and the receipt, I noticed that the price was more than it normally is for my order. I asked the young employee about it, and she told me that she had to charge me for each donut and to pick my donuts I would just have to go in the store next time. So instead of $11.99, they charged me $14.99. Why would I be charged more for picking the mix that I wanted? I did not include any specialty donuts. I parked and went into the store to try to resolve the matter. The same employee rudely stated, “I already told you it will have to be next time”. I asked to speak to the manager, who also wasn’t helpful. At that point, I asked for a refund and left. Very poor customer service.
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October 2023 by realism
This place is real, go to it ??❗️ my Inner alpha is coming out!! ??
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September 2023 by Houston Baiers
Best fresh donut ever! Staff associate was friendly and helpful with making a choice! Thank you.
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August 2023 by Glimpse Eye Care
Not too much to say. Great donuts and koloache. Quick and easy service!
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August 2023 by Sarah Pickup
Great kid at the service window.Food was good as usual!
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July 2023 by Trefor Hay
Shipley's, the beloved donut shop, reigns supreme with its unrivaled kolaches. These delectable pastries are a revelation, boasting the perfect balance of flaky crust and flavorful fillings. With every bite, one is transported to a world of culinary bliss. Shipley's commitment to excellence shines through in each meticulously crafted creation. It's no wonder that their kolaches are considered the epitome of perfection.
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June 2023 by Kent Albert
Super friendly, ? and very good doughnuts
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May 2023 by Kayla Mitchell
Donuts were cold like they’d been in the fridge and the donut holes were dry, dense, and sparsely iced. I asked for my money back because the donuts were not fresh and the two ladies repeatedly told me that they are fresh, they’d been cooked at 5 this morning. I said…it’s almost 12 o’clock! She told me to put them in their microwave. I said I’m not doing that, I want my money back because I’m not eating this. She tried her hardest, giving excuse after excuse why she couldn’t give a refund until she realized I wasn’t just gonna leave. She gave me the money and told me not to come back. I said no worries, I won’t. There are plenty of other donut shops, Shipleys or otherwise, that I can go to within the same radius from my home that will have much better quality of food and service.
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May 2023 by Aj Nicole
Very rude staff. Donuts are never fresh and refusel to bake at point of order is a common practice here. Where’s the desire for good customer service??
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March 2023 by TheHealthy Glo'Up
I made an online order for delivery and paid $22.43 for a dozen of mixed donuts and donut cakes. I received a message saying my order was at the front desk of my job. I walk to the front and there’s no order. I immediately tried calling the delivery person and the call didn’t go through. I tried contacting the store a lady answered I told her I made an order for delivery and it says it was delivered but I didn’t get it. She hung up. I had to leave work to go to their location. Once arriving the cashier didn’t understand so she made a phone call and gave me the phone. The person on the other line stated they didn’t have delivery but the app told me different. They didn’t have the specifics of the different donuts I wanted and the ones they had looked old. I asked if I could have a fresh batch made the lady on the line said they only make the fresh batch in the morning. So basically stale donuts which was embarrassing because I wanted to treat my coworkers. The donuts were not fresh not good at all! I’ll never ever ever come here AGAIN!!!!
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March 2023 by Jeremy Butters
Horrible experience. I came here and got a dozen of doughnuts. I asked for them warm please. And they gave me cold ones. So I went back in and asked for fresh ones. And they said that it was gonna take 45 minutes for fresh ones and then 5 minutes later She said that they were ready and gave them to me and said this is all we have. I said do you always treat customers like this she ignored me and went to walk off I asked her what her name was and she ignored me. There was a younger guy standing right thereunder I asked him what her name was and he said who I said thats lady and the guy said I don't know who your talking about. I said OK and left
