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November 2024 by Lauren Altaffer
My $1,000 Mistake – Disappointed with Silver Strawberry’s Service
I’m sad to say that my experience with Silver Strawberry was disappointing, despite its reputation for unique items and friendly service. I came to the shop, referred by a trusted source, to have some items embroidered. I’d seen their work before, so I had full confidence going in.
I visited in person, dropped off my items, and provided specific instructions based on my logo. I also emailed my logo to ensure accuracy. Brooke assisted me, taking notes on what looked like a company form, but I felt during the intake process she was distracted due to several interruptions. A week later, I received a photo of my logo design via text—no details, just an image with a ruler for size reference. I had a few questions but ultimately approved, because to me colors looked correct on my phone and the work was what I asked for.
Unfortunately, when I went to pick up my items, the colors were wrong. My logo is orange, but the form listed “red.” Brooke acknowledged the error and reordered my clothing items to correct it but they also kept my items that I had already paid for. Once the new items arrived, Michelle called me, who seemed hesitant to fully resolve the issue and I believe she had some sticker shock when she saw how much my items cost. Sympathizing, I accepted responsibility for approving the photo, understanding that colors can sometimes appear distorted on a phone. I even suggested they include color details with images to avoid such issues in the future.
I offered to cover half the cost of the reorder, as I empathize with the challenges small businesses face, being an entrepreneur myself. However, despite identifying the exact thread color to prevent further issues, I later learned that they didn’t carry that color. At this point, I decided it would be best to retrieve my items and offered again to pay half of the reorder cost in good faith. I had already paid for the initial embroidery work.
Regrettably, Michelle was unwilling to take any accountability for her team’s role or for the lack of process around color or detail confirmation. In the end, I paid in full for the original items, despite the error.
While Silver Strawberry may have a loyal following, my experience left me disappointed. I hope they will consider implementing a clearer communication process to prevent similar issues for future customers.
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October 2024 by Tina Wyatt
Excellent customer service ... I made a purchase by mistake and although it was MY mistake the team was totally open to working with me to resolve the situation. I have a crazy addiction to the cute little stretch bracelets and you can bet I'll be back to get more!!!
Also Excellent selection of other items!!! So glad I finally went in to see what they were all about.
I love the staff involvement in the shopping experience ... always asking if I am finding what I need, offering to hold items while I continue to shop, or start a fitting room!!!
THANK YOU, LADIES!!!
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October 2024 by Jeni Jones
Excellent customer service! I’ve shopped here a few times and I’ve always been happy with their wide selection of clothing and accessories. Yesterday my husband, equipped with only screenshots from me, went in to grab a gift I needed for a friend. They were very accommodating and helped him find the things he needed- even taking the time to match accessories.
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October 2024 by Sharon Cowley
Very much appreciate Sadie’s assistance finding birthday gifts for my husband, granddaughter, and daughter! Plan to return for grandson and son-in-law gifts and hoping Sadie will be there!
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September 2024 by Jackie Edwards
Great selections. Lots of jeans to choose from. Great school spirit items.
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September 2024 by Tracia Brown
It hurts my heart to leave this review as a teacher. I was referred here by a coworker I’m the daughter of 2 police officer's. I understand as a black person how the media sometimes portrays us isn’t always in the best light but we are not all thieves or bad people. I got asked multiple times if I was looking for anything and I was just looking. When I did start looking for things I was constantly being watched. I even tried to have a conversation to ease the tension and it still didn’t work. I quickly got my stuff and was on the way to the register and i couldn’t even bring my own stuff to the counter:(. What are you guys trying to say exactly? Because once I noticed I was the only person of color in there and was the only one constantly being asked if I was okay. I’ll leave you with this I have 2 jobs I can buy anything I want in this store. I also did buy every thing I guess you assumed I was going to steal in my job shirt!! My dad is a police chief & my mom is retired from hpd and now works in the NFL if I didn’t have the money they would have sent it to me. I loved your store but because of the way I was treated I’ll never return. You guys need to stop this it’s 2024. It’s really going to hurt your business if you don’t stop harassing people.
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September 2024 by Misty Lenz
Very nice place .
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November 2023 by Melody S Barker
Very friendly service, cute accessories, creative gifts, personalized gifts too! I can’t wait to pick up my items this week!
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November 2023 by Hope Lanae
TERRIBLE STAFF !
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October 2023 by Pamela Santandrea
Lots of fun items to choose from!
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September 2023 by Emily Wallace
My daughter had a garter made here and it came out beautiful. They were so helpful. She also found some really cute earrings and a Dolly sweatshirt
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July 2023 by Shequaia Davis
Great customer service. The store is full of fun and exciting items. Cups, shirts, jewelry, etc. You can definitely find unique one of a kind items here.
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June 2023 by Shequaia Harris
Great customer service. The store is full of fun and exciting items. Cups, shirts, jewelry, etc. You can definitely find unique one of a kind items here.
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December 2022 by Shandy McMillian
I have been going to this store off and on for 7 years now and loved the store. I went in 2 weeks ago and paid $87 for a special order item and then browsed the store. After I walked out to leave the store, the owner stopped me and said her workers saw me put something in my purse. They accused me of being a thief. I will never go there again.
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December 2022 by Michael Wilson
Love this place. All our spirit gear is purchased here
