-
December 2023 by Angela R.
I've come to this car wash a total of 3x and have been disappointed each time. Finally gonna learn my lesson and never come back. My car has never been "cleaned" here. I had to point several things out to them to fix every time. I've never experienced that before this place. Today was different cause I got the interior detail and I feel robbed of $65
-
December 2023 by E B.
I have been he a few times since moving to the area. Alway just get a regular car wash. They have always done a decent job. Today was no different I watched as they went over the entire truck but never wiped off the wheels. When I asked them to wipe the wheels they ask for the receipt and said that was not included. I protested and they went to get a supervisor that spoke english.I said they had always done it before and the supervisor said not at this car wash they ever have. Complete BS. Every full-service carwash I have ever been to in the last 50 years including them at least wiped down the wheels with any package.Needless to say, they have lost me and my vehicles as a customer. They have competition opening across the street.
-
October 2023 by Trish Walzel
I brought my brand new vehicle in today to have it washed. I noticed, when I was leaving, that the trim on the outside, by the back door, had some discoloration. I brought it to the attention of one of the workers, who in turn went and got the manager. The so called manager started out rude and told me it was like that when I brought it in. I explained to him that it was brand new and it wasn’t like that when I brought it in. He then proceeded to tell me it was because it had rained and I didn’t wash it right away so it was stained. I asked him how that would have happened when the vehicle was garage kept and that it hasn’t rained? He then said it wasn’t by any fault of theirs so they weren’t responsible, and for me to have a great day. I asked for his name and he refused to give it to me and then walked away. If I could give them a negative zero I would. I will never use Superior Car Wash in Tomball again, nor will I recommend their business to anyone. So now it is going to cost me to try and get it back the way it was, or deal with it. The man could have dealt with the situation in a completely different way, but no, he chose to lie and be rude to someone who is giving HIM business which helps pay his employees. DO NOT USE SUPERIOR CAR WASH IN TOMBALL. THE MANAGER IS RUDE AND A LIAR.
-
September 2023 by Niki Roberts
I used them all the time. Now they are definitely different. And prices have gone up. They don’t clean the inside of the vehicle like they used to.
-
September 2023 by Jacob Wilkerson
I've been using this car wash for a long time and consider Vernon a friend of mine. However this past Monday evening Vernon was not there, nor was the Hispanic manager I normally see running around keeping everybody busy when I'm there. I went ahead and got my truck washed, waxed, as well as an interior clean. There were several issues. When my truck was finished there were many areas that had not been wiped clean after the wax job and as I watched them during the process the effort that I'm used to seeing from the employees here was clearly not the same. In addition, when they cleaned my floor mats and placed them back into my truck there was so much cleaning product on my mats that it caused me to slip on my step getting out of my truck when I got home because so much was on my boots. Add to that when I walked into my home there was so much of that stuff on my boots that I tracked it through my entire home causing my floors to be very slippery and creating a hazard. After using this business for years, I will be very hesitant to return due to this lack of quality in service and my experience here.Service: Auto detailing
-
September 2023 by Warren L.
pay close attention to your things,if not they will be stolen.if it was possible i would give them zero stars
-
September 2023 by L. René Rittiner
The guys doing the work deserve a 4 or 5 star review but the business itself doesn't. They don't do cash back but "conveniently" have a store-owned ATM you can use with a $3.00 service charge. What a freaking racket. I guess I've been lucky and had cash at previous visits. I won't be back.Service: Auto detailing
-
July 2023 by Colleen Pye
No sir..this is not clean.I came today because I did not want to clean my car myself. You immediately started raising your voice to me..and ranting. You offered to vacuum again...however that would be another 20 minutes. Could have been done with ease the first timeYou said my carpets need to be shampooed..what about the rest of the items. Dog hair..wiping down the interior. VACUUMING under the mat.I usually try to solve issues directly...you Mr.Manager..Immediately made me the problem.You said no REFUNDS... well..have not been here is 3 years..because of the same thing...thought perhaps it would have changed. I gave your store another chance..and never againAs I sit in the parking lot..I see you treating another person the same way...own your mistakes. We are a small town...I have something to talk about...it's not pretty.Had you just been KIND..this post would have went the other way.
-
July 2023 by Juan I.
Staff is very helpful and gives recommendations based on how the car looks and what it might need.
-
July 2023 by Uriah Ortiz
They damaged my car by leaving chemicals on my number keypad of my radio, then I immediately notified them and filled out the paperwork. I got in my car the next morning and a glob of whatever chemical they were using was left on my number keypad, and I whipped it off and the coating came off. I came by multiple times to follow up and nobody seems to care. Then a month later, they have there middle man tellMe that it’s not there problem. I will be contacting a lawyer, avoid doing business with these guys.
-
June 2023 by MATH AND ENGINEERING
This is the best place I have ever taken my truck. The people are hardworking and pay attention to details. If they miss something and you bring it up, they address it immediately in a professional manner! I ALWAYS CHOOSE THE BEST HANDS FOR MY “BABY.” ??
-
June 2023 by Ronald McGullion
Very nice people (Vernon) n wash job is always good. They wipe down the vehicle thoroughly (I stayed in my truck) n am very pleased. I've been using this car wash for many years n will continue to do so.
-
June 2023 by Brooke P
This is how they give you back your car after getting full service car wash… a five year old could’ve done better
-
April 2023 by RJ S.
Very nice guys. I feel that did a great job with the dog hair which was my main concern. Took their time.
-
March 2023 by ORLANDO AVILES
Rude and unprofessional Manager. I took my car Black Acura to be wash and clean. Took them less 15 minutes wash and clean. This car haven’t been wash in month and half. They called me went check my car, as car owner like anyone own car you are paying money to wash and clean and expect to be clean.As car owner your job is tell the young person attention to detail. Are paying them to wash, clean and dry your car. All the car trim wasn’t clean around door, wheel barrel inside wipe down not clean. So Took and complain to Mr. Eduardo manager he went check the car came back, I’m customer for long time never complain I spend thousands dollar over years had 3 cars. He came back tell me, they are not Detailers’ you didn’t pay for it, in nasty way you don’t like and don’t come back. Instead, him as manager tell young person please just paying attention detail and do better job so customers come back home and just tell customers he already take care of it. In perfect world can be done that way we are not. They have much people from streets have no idea how handle customers satisfaction. Mr. Eduardo Rude and unprofessional behavior talking to your customers in lowers way. If I was the owner which I’m not will check all review and take care rudeness and unprofessional manager they have. Hopefully owner look in his business have better quality manager if you going keep the same manager train in professional manner. Keep owner out trouble.
