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February 2024 by Steve Rodriguez
BEEN BUYING PARTS FROM EVELYN@FENIX AND HAVE TO GIVE HER PRAISES. FOR YEARS IVE BEEN LOOKING FOR GREAT PART SUPPLIERS AND AFTER YEARS OF PRAYERS GOD SENT ME AN ANGEL, HER NAME IS EVELYN. RAIN OR SHINE I CAN ALWAYS COUNT ON HER TO FIND ANYTHING I NEED. NICE TO KNOW SOMEONE WHO LOVES WHAT THEY DO! #NOTALLHEROSWEARCAPES
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February 2024 by Xavier Ramirez
Sales department was rude and wasn't helpful at all
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February 2024 by Chris Donnelly
Do not buy from them. I bought a $4500 motor, had it 2 days at the mechanic. Mechanic installed it and has low compression in 2 cylinders. They say the heat tabs are melted. Mechanic pulled motor and sent better photos showing the heat tabs are intact. They said they will not change out motor. Warranty on the invoice is a joke. Only but as is from them. They do not stand behind what they sell. Heat tab photos attached.Posted as a warning so other people don't get taken advantage of.
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November 2023 by Divya Lnu
I wish I had zero-star option. Houston location sales rep Gabriel wasn't helpful to us. We made a purchase over $3000 and we noticed that there were missing parts on bumpers, which we showed him right there and he said he would refund the money if we bought parts from other vendors, it been 2 weeks and he hasn't not been responsive to our calls, nor email which we have been sent to him, and he did promise to pay back to us and he hasn't. this is not fair on Fenix parts to cheat customers with high price and don't provide quality products. Please think before buying from these people.
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August 2023 by charana Basnayaka
I bought a ac compressor with 6 month warranty. The service is really good too
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July 2023 by Joseph Vaske
Stopped to inquire about a part . I stood in front of the counter for several minutes. One guy was helping a customer while two were staring at their cell phones. I left and do not believe they even knew there was a customer there.
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July 2023 by Mel
Helpful employees you get what you're looking for at a good price
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July 2023 by Alfa Omega
I ordered part all the time but every time I have to wait next day delivery but they keep saying new driver !!!Really disappointed what is got to do with the directions and been new driver this is not customers problem don’t waste time just fixed or don’t call to confirm you are on the way and tell me tomorrow how is going to pay employee time shop expenses????Don’t apologize fixed….
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May 2023 by Mustafa Altamimi
Wish to give 0They post cars they don’t even haveThe worst customer service
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May 2023 by Andrew George
Thank you for the great customer service and finding the parts to my truck that I needed desperately and making it easy for me. When other were short they came through. Go to them before anyone else.
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April 2023 by AZM TV
Very bad experience. When u become brand or no one looking what your employees doing that will happen. Don’t expect anything customer service. Make sure u call them 3-4hrs before and try to call them again and again if they have the part then you move but still no guarantee that u will get your part. I know it’s be confusing that what happened to me it’s been 3days I paid gentleman at the counter told me that transaction voided but till now no money in my account.
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April 2023 by raymond francois
Thank you for the great customer service and finding the parts to my truck that I needed desperately and making it easy for me. When other were short they came through. Go to them before anyone else.
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March 2023 by Jose Ignacio Rodriguez Calderon
Excellent customer service. The guys make your buy easy. Good inventory and parts like new
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March 2023 by Donald wayne Mullenix jr
Dale was always helpful when I went in and didn't say do you need ky with your purchase.
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March 2023 by Maksym Kozub
Can't say that I was excited about visiting this place. Tried to buy some small plastic parts for my car, staff rejected to sell them (even to check that they have them) because they are focused on selling the whole sets, nice work
