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December 2023 by Chuck Chance
Cindy has a phenomenal skill set with her real estate knowledge and expertise, she hasn’t lost her human touch. Her ability to resolve issues promptly, while being accessible puts her far beyond management companies I have dealt with in past, where you just a resident. She is professional, courteous, experienced and fair minded. I would highly recommend her for real estate sales or property management. She knows how to get the job done with results that creates win-wins (when possible ) for all parties involved.
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December 2023 by jovena sanders
Great service Jovena
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October 2023 by Leticia Callejas
They have a lot of experience and a lot of professionalism with attention
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June 2023 by KE P (KEP)
Rochelle Garcia showed me a house last week. We discussed everything pertaining to my finances. I even offered 6 month's up front due to down-sizing after my spouse passed in Dec. 2022.She said she would get back with me. She actually never did. I called her and sent text's. I asked her to let me know something whether it was a yes are no answer. I had to make all efforts of communication and then she ghosted me.I do not recommend using Rochelle due to lack of communication and follow-up.
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June 2023 by Kirk P
Rochelle Garcia showed me a house last week. We discussed everything pertaining to my finances. I even offered 6 month's up front due to down-sizing after my spouse passed in Dec. 2022.She said she would get back with me. She actually never did. I called her and sent text's. I asked her to let me know something whether it was a yes are no answer. I had to make all efforts of communication and then she ghosted me.I do not recommend using Rochelle due to lack of communication and follow-up.
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March 2023 by Mr Junior
Cindy was always helpful, understanding and courteous. She always responds promptly and helped take care of any concerns
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November 2022 by Charlecia
I’ve been a tenant with TRAMCO for about 8 years now. Cindy is HORRIBLE! I have documentation of emails that have been sent to her regarding the property and she completely ignoring more than half of them. When she does respond she is so rude and unprofessional it’s unreal. There seriously needs to be a way where tenants can make complaints about property managers because this woman can’t just get away with being rude to other human beings.
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October 2022 by annette reyna
Office staff is not professional or proficient.
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August 2022 by Charlotte Renee
I've been a tenant in one of TRAMCO's properties since 2021. After experiencing a really unacceptable management company at my previous residence (not TRAMCO), I was nervous about working with TRAMCO. I am beyond happy with TRAMCO - their service - their professionalism - their quick response to repairs - everything! Cindy Garcia is a great - I never feel like a number with her. I feel so fortunate to have a great management company now. So fortunate, that I renewed my lease with no hesitation.
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July 2022 by Shola Steel
Cindy has been managing 4 of my single home properties for over 7 years. She does an awesome follow-up with tenant's issues. Book keeping skill is off the chain and gives unbiased recommendations.
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July 2022 by Yolonda Cole
One of the best decisions I've ever made was renting through TRAMCO. They always respond immediately when there's an issue with the property. In my opinion, TRAMCO is one of the best property management companies in the Houston area.
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June 2022 by Pierre Zoldhelyi
Over the last 10 years, TRAMCO and Kacey Valley have managed my residential property to my greatest satisfaction. Calls for help have been answered in timely fashion and help provided as needed. All issues with tenants have been resolved to satisfaction of all parties and billing has been appropriate and transparent. I can absolutely recommend Kacey Valley and TRAMCO to any real estate owner in the Houston area.
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April 2022 by leslie drayton
We have been customers of TRAMCO since 2004 both as buyers and the utilization of their rental management services. All of our purchases have progressed seamlessly over the years. As ownership changed over the years, there have been some inconsistencies on the management end of the business. This seems to be due to personnel changes and overall re-organization of operating procedures and practices. I'm sure that with closer top-level scrutiny, along with further analysis and tweaking of policies and procedures, the company will return to its previous stellar performance that we have grown to love in the past.
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April 2022 by Korelli Scott
I have been dealing with Tramco Realty since 2012 and out of all these years they have been of phenomenal service to me. They are always responsive in a timely fashion to any and all of my needs and always have outstanding customer service. They returned every phone call and or email each time I reached out. If there was a service I needed done to my home, they sent their team out with a prompt response and were able to quickly repair what was needed. Everyone is always friendly and professional and treated me with care, which is why I am such a loyal client. I would highly recommend them to anyone who is looking for longevity and good quality service.
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April 2022 by Kris Satterthwaite
Our experience in working with Texas Realty & Management Co has been fantastic! They manage our properties and do an excellent job of keeping us informed and building great working relationships with our tenants. They also have an extensive contractor network which is impressive. I can not say enough positive things about Jena Valley...she is absolutely amazing! If you're looking for a professional and responsive property management company who provides excellent value, then look no further.
