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February 2024 by David Vo
Robert was great he helped us complete the porting of 4 phones to new lines and was super helpful with all the issues. Great guy and great customer service! Thanks Again!
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February 2024 by Michelle Cox
There seems to be a common thread here in that customer service at this location is in need of improvement. I stopped by this location on a whim (I was in the area) to check if they had a case for an older Pixel model. I was told that someone would be right with me. Waited for several minutes patiently. One of the associates walked over to another associate and customer to chat about a transaction. Still again I wait for several minutes. So you don't come over and address a waiting customer? Not even to ask what they need? At that point, I walked over to two associates who were busy at the time and had to interrupt them which is not what I wanted to do. Long story short, skip this location.
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February 2024 by soulinger
Verizon has terrible customer service but then again all mobile phone servicers have terrible customer service.
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February 2024 by Gary Warren
This location has absolutely no service after the sell. No support at all. The worst experience I have ever had with a business. When I tried to explain the issue to them they responded its not their problem and got extremely defensive. I asked them to call their customer so we could resolve and was denied and told to leave. I suppose that's what happens when you have a 20 some I year old general manager. They seem to not recognize the value of their customers.
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February 2024 by Thomas Bolinger
Only issue I've ever had with this store is that sometimes the wait can be excruciating, but they're in a busy location so it's to be expected.Today I came in to get an upgrade on my phone taken care of and Ramiro got me all taken care of. He was professional, friendly, and got me taken care of without a hitch. They hire a few more guys like him and this store will be set.This location usually has most of what you need in stock, but if they don't, they can usually get it pretty quickly. The store is also clean, well organized, and the security they have there makes it feel safe.
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February 2024 by Dej Dior
HORRIBLE CUSTOMER SERVICE . I WENT IN THIS STORE NOBODY HELPED ASKED, OR ACKNOWLEDGED ME IF I NEEDED HELP. MAN THAT WAS WORKING WAS SITTING IN THE BACK WITH AN ATTITUDE NOT HELPING ANYONE HORRIBLE STORE NEED BETTER MANAGEMENT SECURITY WASNT EVEN STANDING AT DOOR SHE WAS SITTING AT THE DESK. CHOOSE A DIFFERENT LOCATION
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January 2024 by Mariah A.
horrible customer service . i went in this store nobody helped asked, or acknowledged me if i needed help. man that was working was sitting in the back with an attitude not helping anyone horrible store need better management security wasnt even standing at door she was sitting at the desk. choose a different location
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January 2024 by Scott Lowe
Giver! #1
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January 2024 by Jack Thomas
I've come in here twice determined to buy a phone and both times the staff essentially talked me out of it. I didn't get the feeling they were doing me a favor either, almost like it was just a hassle for them or something. I don't really get it.
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November 2023 by Ralph Brandes
They should just shut this store down. Poor service every time.
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September 2023 by Connor Caswell
i ordered the brand spankin new iphone 15 pro and golly me if it didnt arrive in the box, ive just done a live unboxing for my family and get this my iphoe 15 pro 128 gb natural titanium was not included with the purchase of my iphone. im not satisfied with this transaction and would like my phone. thanks.see photo below for what the box looks like without an iphone in it.
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September 2023 by roger drum
Irving was great help in me replacing and upgrading my iPhone. Super nice guy and my Verizon store for me and my friends. So much so me and my buddy came back today to upgrade his phone.
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August 2023 by Fredy Olivo
This service is perhaps the worst I’ve ever dealt with. Refuse any services in person or over the phone. I’ve made an effort to return their equipment, but they’re very uncooperative. Looks like they don’t care to receive their stuff back, nor do they care about their customers.
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July 2023 by Sofia Rodriguez
Kindness from the moment you enter, store manager Ivan and excellent customer serviceThanks you consuelo for helping us !
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February 2023 by Francine Smith
Wish I could zero stars. Manager not helpful at all. Been having issues sense jan 9th. I pay for insurance never late on a bill. Phone was sent out got it the next day. Stopped working within a week. Go back to and have another phone ordered on the 22nd it is now the 1st of Feb. Everyone's pointing fingers at someone else but not fixing the Situation. Even offered to buy a new phone however they want me to pay all of the old phone. What happened to paying half the phone off and an upgrading was not even offered to me. When speaking to customer service they said they would give me a $20 credit. To me that's not right I pay more than that for a couple weeks of phone. Not to mention the gas going back-and-forth to fix this. When I told the manager about the credit the location and asked if there was something else he could do as far as me getting another phone. He told me I should be happy with the credit at least I got that. To me that was just a slap in the face comment. I have been with Verizon for over 20 years. Once this phone is paid off I'm done with Verizon this is just unacceptable behavior. I will definitely tell others about my experience with Verizon.