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April 2023 by Mike R.
I am a customer, and I don't mind posting a less-than-stellar review if it is justified. I have been a customer for many years. Today I call in to the Trenton branch of the bank around 11am on a wednesday. The phone rang and rang, literally at least twenty times. There was no answer, no answering machine, no vm, nothing. For a bank that offers services, look elsewhere, maybe a credit union.
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March 2023 by Aubrey Burkhall
Looked up atm, popped up this place, no such thing around there.
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October 2021 by C. Glasscock
After 20 years with this bank I thought we were in good hands, but apparently not! Money came up missing from our account and nobody could figure out where it went. Now all our savings is gone and to top it all off they charged me a fee for closing my account.....REALLY!!!?
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November 2020 by Brent Smith
Online it shows to be open and it's never open when you show up hereIt's time too switch banks
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March 2019 by Samantha rice
Been with this bank for 10+ years and my son got sick in the lobby of the mellissa location and the lady there clean it up i offered to help but they would let . never had a issue with this bank ever the clerk are always so sweet
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February 2019 by Cal Lamkin
you terminated the people to whom you owe your success. You laid off people who were local and had long standing relationships with the community. Shame on you!!!
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February 2019 by Christina Williams
My debit card expired and when I called to find out why I didn't get a new one, I was told the lady in charge of ordering the expired cards decided I hadn't used the card enough to order me another one. Closing account after 10+ yrs because I cannot access my own money.
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January 2019 by Becky Rios
Y'all I'm not usually one to leave negative review but I'm happy in this case to make an exception. DO NOT trust your hard earned money to First National Bank of Trenton.
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March 2018 by Becky Tackett
Y'all I'm not usually one to leave negative review but I'm happy in this case to make an exception. DO NOT trust your hard earned money to First National Bank of Trenton. 1. Several days after opening my account I went to make a deposit. They couldn't find my account! Turns out only one person was trained to "push the green button" so to speak to finalize my new account. This person was out with a sick child which is totally understandable. However You. Are. Bank. People need their money. Have a back up person on hand or have someone in the main branch cover. 2. I have not been to Houston in two years. 2 transactions at 2 different gas stations in the Houston and Katy area posted in the amount of $85 a piece. Had to cancel my card which they don't offer expedited replacement for. They credited me the $170 pending investigation. I haven't heard a word from them. Not even a peep. Today I notice they force charged me $85. No notification. The investigation was obviously a joke. I haven't been to Houston nor do I have a car that holds $85 worth of gas. I'm now overdrawn $45. All I want to do is close the account and break ties! I have a call into them. I'm not holding my breath. It's almost worth the $170 to get away from them. 3. To add insult to injury.... They want you to pay $7 a month for them to NOT take care of your account!
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July 2016 by Debra Debra
I have been with FNB for quite a few years...but that may change soon. They have gone downhill in recent years. I started using their bill pay - it was difficult to figure how they processed the payments..some took a couple days others took 1 week. The clerks I spoke to didn't seem to know how the process worked.They said there were 2 different ways to process checks but couldn't elaborate why or which payments would be done which way. And since one way took substantially longer to process this is important. This came to a head about 2 years ago when $3000.00 was taken out of my account by the "bill pay company" they use and it never showed up at my creditor. 3 months later the money was deposited back into my account. I never received a explanation as to how this could happen. Of course they said it was the creditor's problem and the creditor blamed it on the bank. However the money was removed from my account and went somewhere for 3 months. At that time I started verifying that creditors actually received my checks. Earlier this year 2 more substantial sized checks "went missing" for 1.5 weeks. I did not wait on them this time... I insisted they put a stop pay on the checks and refund my money. It took 2 days but it was done. Basically the bill pay company takes the money out of my (your) account before the creditor receives the check. This totally eliminates the checks and balance system. It is called "kyting checks".. Now today I need to do bill pay and guess what the system is down...again. They "hope" to have it up soon. What do we do about bill pay in the interim I ask.....well really can't do anything until the system is fixed. And we hope that is soon. HOPE FNB needs to get there act together.
