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November 2025 by Bobby Morgan
Got me in and Fixed my Issues. However I feel there was a communication problem with the Guy at the Service Desk . Was kind of Rude and came off arrogant.
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November 2025 by Jose Hernandez
I recommend this dealer for parts,they have good inventory and prices,they always answer the phone
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October 2025 by Darryl theairportbaby
Really bad service no greeting just had me waiting then no direct conformation on anything then they just started talking with attitude. Worse place I’ve been in a while
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July 2025 by chris hernandez
Was stranded couple miles down the road came walking here carrying my broken alternator. The parts people were so helpful they helped me change the pulley and even gave me a ride back to my truck! I don’t remember the technicians name. Thank you to everyone there especially the guy that gave me a ride it was around 100 degrees outside
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February 2025 by James Luszcak
The guys at MHC in Abilene, Texas are spot on some of the best service I’ve ever had in trucking and I’ve been trucking for 30 years. We were broke down and got towed in on a Sunday. They got us in On Monday morning, thought we had a clutch problem but ended up having a transmission . They put me in a new transmission and sent me on my way by Tuesday afternoon. Super pleased with these guys manager‘s name was Ron Hanna and all the rest of the crew treating me like family cheers to y’all
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February 2025 by Antonio Rivera
Very nice people. Took me in Friday afternoon and was out Monday. Came in on derate.. great job. Will definitely recommend
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February 2025 by donald Nance
I came in on a Saturday morning truck was shaking and check engine light came on then the stop engine light came on I was very stressed out about the situation because I’ve had two major breakdowns in two different trucks that I own and was close to 800 miles from home but the tech named Juan told me the str8 truth and that the problem that suggested was it. So I was able to fix the issue myself and saved $$$. When the technician tells you the truth and not out there to get you ask for Juan when you stop in the service center guy was very helpful I recommend this shop stay blessed God is Great
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January 2025 by Felix Saavedra Flores
Excellent customer service! The manager Chuck big help. Thank you
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January 2025 by Felix Saavedra
Broke down 45miles north of MHC-kenworth Tye TX, need it altenator, belt and antifreeze they got everything and send a driver to my location on the site of the rd without extra charge for the driver (Big Favor) excellent customer service and they manager Chuck the biggest help! Thank you.
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December 2024 by Moe Abuqubu
The best kenworth dealer ever Honest trying to help all the time telling you the truth. And always helping you with a pricing Especially Jason .Nick. Richard .and jett
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August 2024 by Tony Rodriguez
Awesome group of people quality work reasonable prices.
On top of their game. I will definitely keep bringing my truck here.
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August 2024 by Patrick Franklin
Nice people in management and the very knowledgeable mechanics, they go up and beyond to help and do an awesome job communicating with me about my truck repairs. They will take good care of your needs, Thanks MHC!!
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August 2024 by JOHN ALIIFUA
I towed my truck to MHC on Thursday with a poor DEF message on the dash, upon rcvg it I spoke with Mateo and explained the issue I was having with the truck. I was told if I got it towed there that day they would have it in the shop that day. Didn't happen. Monday I get an email from the warranty people with an estimate for a oil pan?!!! So I call them on that and he says he wasn't aware of a DEF issue all he got from the tech was an estimate for a oil pan. Finally they diagnose the trk with a bad level sensor/quality.
In the process of putting the oil pan back together, the tech broke a crankcase tube which put the truck back another day and a half.
Initially I was told the truck would be done Saturday and they would wrap it up Monday. It is now Wednesday the following week and he still can't tell me if the truck will be ready today or tomorrow. Because I was told the truck would be done Monday. I booked a flight for Tuesday to go pick it up. That didn't happen so I canceled the flight rescheduled for Wednesday. Still no truck. So now I am canceling the flight again and just going to book one for the following Monday.
Throughout this whole ordeal I never got one update call or email from the shop. If it were not for me calling in for an update I would just be in the blind.
As a small owner operator with only two trucks. 1 1/2 weeks for a $300 part really hurt not only my pocket but my drivers.
I can't say they're the worst shop but it was a bad experience. I did read other reviews where most of them were positive. Just wanted to share mine.
Well...
After I flew out to Abilene to pick up my truck, upon getting my invoice The manager Ron came out and took me in his office and we had a nice long talk.
He showed a real concern about the lack of communication from his employees. He was really apologetic and he understood the position that this puts a owner operator in when their truck is down for any period of time and the $'s lost!!
All said and done Ron was very fair, upright and understanding manager!!! And he did make it right.
Overall I walked out a very satisfied O/O.
Thanks Ron!!!
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August 2024 by Happy
Very helpful and very outgoing staff eager to helps use at the Tye Tx location
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August 2024 by Jerry-Tracy Smith
A HUGE thank you to Ron Hanna at MHC. My husband and i had just delivered a load near Abilene and were heading to our next stop when we blew an airline valve and our brakes locked up. We called the closest Kenworth location, which happened to be MHC, and Ron was able to help us over the phone finding the part we needed. Not only that, but as it was 5 pm and he was heading home for the day, he brought the part to us on the side of the road. This is true customer service and very much appreciated.
If you are looking for 5 star service and integrity, then this is the place for you and Ron is “the man”!
Thank you Ron, from Jerry & Tracy Smith - PW Transport
