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August 2023 by Jeffrey Martin
Great group of people that really live up to the Texas Standard I want to start by saying thank you to Colton Savage service advisor Jodie Rocco service manager Randall Craig general manager and Chris Davis my mechanic or so you new School drivers can understand my tech I've been driving a truck since 1998 and I've been fortunate enough and lucky enough to always be in a Peterbilt and I wouldn't drive nothing else this place is awesome I got a 2023 that's under warranty I got here they pulled me right in took care of me like I was one of their own they got a nice driver's Lounge they even got showers they diagnose my truck told me the problem didn't even charge me for it so all you guys that got something bad to say about this place you probably need to learn how to talk to people because if you got done wrong I'm positive you damn well deserved it in my opinion you ain't qualified to drive a Peterbilt so sell it"AINT NO FEELINN LIKE PETER MOBILIN "
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July 2023 by Watchman Baruch
Y'all have a lot of bad reviews. I will not be getting any work done there
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July 2023 by Robert Hawkins
My company truck has been in there since February. This is now July! Warranty through Pacaar appears to be worth less than used toilet paper.Lost an engine somehow in shipping. ? now it's somehow gas in fuel system??? I'm still trying to figure out how it got there. My fuel card and camera say I'm not the guilty party.
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July 2023 by Jamie Donaghey
The folks at Rush Abilene take great care of my self andMy company. They are great folks.
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April 2023 by Dorson Hess
Had a minor problem with my truck. Stood at their service desk with many people around. Not one of them asked if I needed help. Customer service negative stars. Just seeing how they were wouldn't give me any positive vibes that they did quality work.
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September 2022 by A Tracy
I been to several Rush Truck Centers across the United States. They usually are very fair on prices but this location marks prices way up. Worst of all they laugh and shrug shoulders when you ask about it. I definitely will never return to this location and would advise not to go here unless your ready get ripped off. Only reason they got two stars is they were friendly but no excuse to take advantage of truckers in a time like right now. Very sad to see this.
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September 2022 by Lakevion Thomas
Service advisors Tiffany and Colton great customer service very kind and very helpful getting me back on the road to see my new grand baby im very happy with the service thanks a lot Tiffany and colton
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July 2022 by Shane Douglas
Well, I work here. Love it. Love the people I work with. Great place with great benefits. Like any other job this has it's ups and downs but more ups!! If your looking for a job and know diesel engines. Come apply.
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July 2022 by Landess Richardson
The guys at this location went above and beyond to help me get back going after my truck had a major DEF system issue. Within 24hrs they were able to get me back up and going and we’re completely honest with what was needed to correct the issue and kept me updated on the process.They even were kind enough to save me money on an Uber and shuttle me around between the shop and my hotel. Highly recommend these guys if you have an issues in the Abilene, TX area!
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June 2022 by Michael Locke
Had a Tuesday morning appointment for a b service, brought the truck in Monday morning and went to a hotel. They didn't call me Tuesday. I called them around 4pm and was told the truck wasn't even brought into the shop yet, they would get to it Wednesday. Had to pay for 2 days in the hotel, lost my Wednesday load because we didn't have a truck. Told them to replace the locks on the side work box, they pulled the locks and had them rekeyed, but only the top lock. I left there without trying the key, my mistake. The key it very tight and the lock doesn't lock all the way. Not good service, wasn't worth the $1200 bill, didn't even get a reach around. Never again.
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June 2022 by Shayne MacKinnon
I went in with a fuel problem. They said it was my filter. They "fixed" the problem to only go 70 miles and the same problem occurs. Turns out it was the high pressure fuel pump and the number 5 injector. Rush in Lubbock preformed the proper repair. Abilene refused to accept any blame for not getting this right. I will never return to this shop.*****Update*****I got the standard reply to reach out to them. I did twice. They refused to call back. Then my review disappeared. This is the lowest of lows for any business.The repair manual is pretty specific for both codes that were present. The Rush Center in Lubbock showed me. If you can go to Rush Lubbock.
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March 2022 by Jose23 TR
mechanic do not know how to work, I asked them to change the base of the filter. They changed it , but leaving the dealer I started to leak diesel , I waited the next day , they checked the base of the filter and the screws , they damaged them . They changed my base and it keeps spilling mechanical diesel is not good
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January 2022 by Jacob Stoll
Wish they had after hours to get parts but nice guys knew what I needed in and out in 5 mins
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December 2021 by Christopher Grimshaw
These folks are the real deal. From Colton in service to getting me in the shop and Jason who performed the work is very experienced and knowledgeable. He got the job done timely and I am back on the road to continue my trip. Just an awesome experience all the way around. Thanks guys.
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December 2021 by Carl Tally
Purchased a speedometer in March. Took it back 3 weeks later as it malfunctioned. Would not exchange, said I’d have to buy another one and they would send the first one in for warranty. Now they say the first one passed all the tests but cannot find it. The salesman, Jeff Jordan will NOT return or answer my calls. Guess it’s small claims court but I would NEVER recommend buying in Abilene. Can’t believe Corporate allows things like this.
