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October 2023 by Anthony Rathbun
There is a serious problem with answering phones. I have been trying to call to pay on my late bill for over a week now. I better not lose my unit just because you can't hire staff that actually answers the phone. I will get a lawyer!
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November 2022 by Nettie Smithson
Had no problem getting her on phone she helped me solve a major problem i was having renting a truck. The very best
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November 2021 by Richard Jones
Clean nice area. Not such good people skills. Didn't check my uhaul back in for two days.
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November 2020 by Justin_ Birchfield
Liz went above and beyond to make sure I was satisfied. I'll come to her first!
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April 2020 by Morgan Brown
Made U Haul reservation online 3 days in advance. They were supposed to leave the key in a lock box so that we could pick it up without needing to check in at the office. They didn't leave the key and wouldn't answer the phone or the office door even though they were supposed to be open at the time we were there. Called U Haul and they confirmed that A American had dropped the ball. Absolutely horrible customer service.
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February 2020 by Jesse Stewart
Everything went well. Staff was friendly and catered to my needs.Back of truck was dirty when I got it but other than that everything was great.
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October 2019 by Cassandra Hammersley
Its pitiful that you can never get anyone to answer the phone. Even if you leave a message you never get a returned phone call! My husband decided to drive down to the office. Was really wanting to use this facility because of location and access for Uhaul trucks but since there was no professionalism from them I will be seeking service elsewhere.
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August 2019 by Farhad Azad
This was my best ever experience at U-Haul. Very easy process, super friendly staff, great service. It couldn't be better and easier.
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July 2019 by Daniel Chestnut
Casual, nice, and friendly, staff make renting a pickup truck an easy experience
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July 2019 by Laura Romine
Picked up a uhaul there
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June 2019 by Lawrence Allan
As good expected. Gated, easy in easy out. Variety of units.
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May 2019 by Lyndsay Richards
Nice helpful people
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September 2018 by Bearded Bruiser
Called them at 10:15am on a Sunday (they're open on Sundays). The answering machine says to leave a message and they'll get back to you. I call back right before they close because no one ever called me back, still no answer. By the way other people have mentioned their inability to answer a phone or return a call I'm beginning to think that they don't have phones in the office at all.
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May 2018 by jason wyscarver
Storage unit itself is fine. Whenever i actually do talk to employees they're friendly. However they never answer their phone. I have literally called them 15 times the last week and they have only answered once. I've also left 3 voicemails over the last couple weeks and they never called me back in regards to those voicemails. Yes I know their hours and every time I've called it's been within those hours. I've even made sure a couple times it wasn't between lunch break. I haven't always been the best at paying on time, however it's very unprofessional of a business to hardly answer their phone and not call back. I do have the correct number as well.
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February 2018 by Taichung Calhoun
I rented a truck from here. It was a great, quick, easy, and professional experience. They have dollies.
