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September 2023 by Amy B.
**Editing my review from two stars to one star based on response below. No such offer was made so this is a false information by the owner or his staff to keep themselves out of trouble. We need the grass for our job site on Monday. We would have gladly accepted grass on Monday and would have just not asked for our money back and have only asked if they could have delivered our one pallet to our work location. NO ONE mention a single word about FREE grass.**Original review: Called yesterday to make sure they had what we needed for pick up today (Saturday). The girl told me she’d hold it for me and had me pay for it in advance. Husband hooked up to the trailer today and drove from Lindale today to pick it up just to find out they sold it out from under us. All they said was “sorry sir” and acted like they could have cared less about doing it. Won’t be back.What they could have done to save a customer would have apologized and offered to deliver it to us on Monday. Someone else will be getting our business from now on. Accidents happen but at least give a care and make it right.
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July 2023 by Linda Gary
Our yard crew re-sodded our yard in June, and they got the St. Augustine from All Natural Stone and Grass. However, the sod turned out to be full of Johnson grass. It's the fault of the vendor All Natural ordered the sod from. Darren at All Natural Stone and Grass came with another man one afternoon, took up the original sod, and completely resodded the yard! It's beautiful--lush and healthy! I strongly recommend this company as they stand behind their products and are a pleasure to work with.
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June 2023 by Sharla Cravens
Ryan delivered our centipede grass promptly and it was freshly cut. We’ve planted and it is growing beautifully.Thanks Ryan, we will certainly be doing business there in the future!
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June 2023 by Bl W.
Scheduled grass for delivery then the last minute tells us they cannot deliver. Took weeks to prep the area for the grass we asked them for. We didn't use anyone else because of their promise to deliver on a specific date. They only use one source for materials and their customers are subjected to a rain shower in Bay City Texas. I run a small business and having multiple sources is necessary in order to deliver the services your cliental is requesting. How after 30 years in this industry is he putting his businesses reputation on the line based on other controllable factors? I offered to discuss the benefit of multiple sources to keep his clients happy. He decided to call me and speak to me in such an unprofessional manner that NO ONE should ever deal with a company so arrogant. He decided I wasn't acceptable to do business with however I already decided he wasn't forward thinking enough to be a solution in East Texas. I will find a source other than the company subjected to a little rain shower in Bay City Texas. In fact I have found another source since this disturbing and unprofessional phone call by the owner. The arrogance is astounding and the lack of foresight is disappointing. Since his ranting & raving phone call I have found multiple solutions to his problem and mine. I wish them luck but based on other reviews they just don't get it.
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June 2023 by Barry W
Scheduled grass for delivery then the last minute tells us they cannot deliver. Took weeks to prep the area for the grass we asked them for. We didn't use anyone else because of their promise to deliver on a specific date. They only use one source for materials and their customers are subjected to a rain shower in ******** *****. I run a small business and having multiple sources is necessary in order to deliver the services your cliental is requesting. How after 30 years in this industry is he putting his businesses reputation on the line based on other controllable factors? I offered to discuss the benefit of multiple sources to keep his clients happy. He decided to call me and speak to me in such an unprofessional manner that NO ONE should ever deal with a company so arrogant. He decided I wasn't acceptable to do business with however I already decided he wasn't forward thinking enough to be a solution in East *****. I will find a source other than the company subjected to a little rain shower in ******** *****. In fact I have found another source since this disturbing and unprofessional phone call by the owner. The arrogance is astounding and the lack of foresight is disappointing. Since his ranting & raving phone call I have found multiple solutions to his problem and mine. I wish them luck but based on other reviews they just don't get it.
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June 2023 by Katie R
I absolutely love this place and the customer service they provide. Good folks and quality product! Highly recommend!
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June 2023 by WhoDa ThunkIt
I Will Update My Review. I Will Change The Rating To 3 Stars.Thank You For Correcting This Issue But This Should Have Never Happened In The First Place.Ordered 4 Cubic Yards of Gravel and They Only Delivered 2 Cubic Yard. What A Rip Off And Theft On Their Part.
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March 2023 by James Bennett
Always polite and professional. Knows the business and will help with material coverage, and any other questions or concerns their customers may have.
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March 2023 by Jonathan Benitez
I've come here multiple times for rocks. This time I got a flat tire on the road beforehand. Guy there(Darren?) helped me with my donut without asking and I still got my rocks. Very friendly and very helpful, please check them out if you need landscape materials and you're reading this!
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October 2022 by Dave Evans
Had to wait a while for an equipment operator to load gravel; he said I was supposed to bring him the ticket. But usually one would see you waiting and come over. Perhaps I'm used to places that dispatch by radio or other means.
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August 2022 by Laney Lyon
I run and operate a small landscaping company in Tyler. All natural has the best customer service in east Texas, they are always on time on all of my deliveries and also they have the best Grass and Stone around you can't get any better than this place.
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July 2022 by Peter Roby
The staff was super helpful and friendly!! They helped me look at the various bark mulch to select the right one. Well definitely be back! Thank you!
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June 2022 by Kymberly McCuistion
We have gotten grass and top soil at All Natural many times over the years. We have always been satisfied with the grass and the service.
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May 2022 by Trey Welch
So I originally picked up 2 pallets of Tift Bermuda only to find that one pallet was old and broke into 6-10 pieces when you tried picking it up. I called and spoke with Teresa and she was very helpful and offered to exchange. I went and exchanged and brought that pallet out to lay and it was worse than the one I returned. I called back and spoke with Teresa and she said that’s just the way it is. No other options given. Okay then, that’s the way it is.
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March 2022 by Tammy Anderson
Shopped here for a couple of years and they have a wonderful staff. We’ve bought dirt, grass, and rock. We also went to buy a couple of boulders for the yard and wound up getting 8!!! All Natural Stone & Grass is definitely our go to place for our landscaping materials!!!
