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October 2023 by Liz
NEVER let this american eagle place an order for you!! I was going to order online, but they talked me into letting them do it for me. They confirmed all my info addresses, etc. Only to send my order to the WRONG address ! Might I also add it wasn't like it was the next town over, but 6 HOURS away!! ? I called, and of course, there was nothing they could do since it was an online order, so I called customer service only to have them tell me I have to wait for the package to be delivered, so i waited 5+ days. Now I have to wait another 2-3 WEEKS for my return check! My order was for over $100! So yea, never let them place an order for you ?
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January 2023 by magen Hershkowitz
Dude!!!! The dream jeans, fabulous!!!! Best jeans for the money.
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December 2022 by Marsha Anderson
BEST, MOST HELPFUL STAFF, everDILEMMAS…no jeans, in a certain style, left to order or buy that my granddaughter wanted for her 18th birthday.JESS, a very efficient and kind young lady spent so much time on the phone with me ( I am unable to shop due to handicap) . When Jess exhausted all, she asked Sean, the manager to assist. He was the BEST. He found the jeans. Another color, but the only ones in the USA in that style! Wow.Thanks to Sean and Jess and this store, our granddaughter has her jeans. Thank you for helping me make a young lady so happy.
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January 2022 by Juli Gonzalez
Great customer service!! Very helpful I left some money on some jeans I returned and they helped me find them. Overall I have never had an issue with this store and I really liked this store and couldn’t say anything bad about them.
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December 2021 by Dairy Garcia
Everyone of the employees were kind at this store and asked if I needed help. I found some really cute jeans too. I overall love this store and had no problems.
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April 2021 by Shelby T.
I wish I could have spent money here today, but unfortunately they are still requiring masks unnecessarily so I had to walk away with all my money still in my pocket.
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March 2021 by Shannon Sojourner
Very rude employees. I like American Eagles clothes but won’t shop at the Tyler store again.
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February 2021 by Sheri Sheridan
Ladies were very helpful
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August 2020 by Darbi Anderson
Would give zero stars if that was an option. Will not be back. My son and I have a medical condition (Asthma) and we don't have to wear masks and we were asks to leave the store since we don't have them on even though I told them we aren't required to wear them. Will not be back at this store. And they will not get my money.
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July 2020 by nikki s.
I went in the store this morning looking for a specific pair of jeans I had already checked my online and made sure they had them in stock. When I got there I looked around and couldn't find them so I asked an associate to help me she pointed me in the direction of them, I told her I had already looked there and didn't see them. She kept walking past me and said there was a pair of light wash jeans up there I tried to tell her those were not the ones I was looking for but she was already past me. I just left the store since I couldn't find them or get anyone to help me.. very poor service today. Made me not even want the jeans anymore.
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July 2020 by Alexis Hanning
Couldn’t get any of the workers to answer questions because they were all crowded around one of the workers phone
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June 2020 by Noah Patterson
Friendly staffs
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December 2019 by Tommy Hankins
Great place to shop
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August 2019 by Terri Murray
Took my sister's to shop for school they seemed happy
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July 2019 by dalia elamir
The best jeans
