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January 2023 by Jonathan Knight
They were faster than anybody else BY THREE WEEKS around the Thanksgiving/Christmas holidays... and their quality was JUST AS GOOD, IF NOT BETTER than any of the other screen printers I've used in Tyler. They were CLEAN, ORGANIZED and EFFICIENT. Other print/screen shops look like a perpetual tornado arrives by 6pm nightly. Not American. They are creative and clean, while maintaining creativity in a punctual manner. i CANNOT RECOMMEND THEM ENOUGH!!!! What are you doing?? No, I'm not paid for this review. Stop searching Google and USE. THEM. NOW!!!!
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November 2022 by Debbie Taylor
Had 2 blankets to have custom embroidered, filled out the job order with exactly what I wanted them to say, and was shown the fonts and size.Neither blanket was the same size font I was shown, one was wordered correctly the other one Jason decided was "redundant" and he took out a word which changed the whole meaning. My bad was all I got!
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September 2022 by Reston- Honey Do and Co
It’s always a pleasure to work with the team at American Graphics. It’s our go to for HDC gear and we couldn’t be happier with the service and product!
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August 2022 by Nicole Jones
I am so pleased with the quality and time this business provided on my order. I wanted some embroidery done and It was completed fast. I was happy about how it turned out. What makes this thrilled about this business is it is a veteran owned. I will return for future services.
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June 2022 by Susan Longworth
Wanting to support local my husband called Ray to see if they could do a simple one ink color shirt-a small order for my new business. The catch was it needed to resemble a Texas road sign with a slight change. He said absolutely no problem. We arrived and he got up from his lunch to help us. He pulled a sign off the web and tweaked it a little but knew it needed work. He said he would work on it and get proofs to us. We paid him then left. That’s when Ray flipped a switch to the “I just got paid and don’t care mode anymore”. He sent a proof the next day by email then called. I looked at it and told him it seemed a little busy could we remove my store name and city so it resembled the Texas sign and some of the proportions were off (he knew this they day before and said he would tweak it by thinning the border and finding a better pine tree). Also I had located my font for the store name on the front of the Tee. Ron then said he had already wasted 30 minutes on my "piddly" order and he couldn’t waste much more time on it. At that point I realized Ron either couldn’t do or wouldn’t what we needed. Reality set in that I had prepaid for something I’m not going to get so I asked for a refund. Ron agreed but took out $40 dollars for his wasted time. More than I make for 30 minutes time and what about the time I wasted due to Ron misleading us that he could do what we needed. I just agreed, and prayed the refund would show up because at this point I have total distrust. Moral of this story- this company is not a good fit for small orders and without their graphic artist who was let go during covid they may not be able to do do what you need.*update* My $40 was refunded.
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February 2022 by Jasmine Winters
Very fast and friendly service. Excellent at keeping customers up to speed on what is going on with orders. I'm very happy with my order.
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December 2021 by Allissa Swinney
This company not only had great pricing, but their customer service is impeccable. It was relaxed and easy, like doing business with a friend or family member. They also worked with my time crunch I had going on! I would recommend this company to anyone!
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September 2021 by Shelley Keill
These folks are the bomb! It's a small business doing huge work quickly and beautifully. I placed an order for 200 shirts after Ray spent hours with me on the design, he gave me a finish date--which they beat--and he helped us carry four big boxes out and loaded them into my vehicle. And their prices cannot be beaten, either! I will definitely be recommending them to every event organizer I know! I have another job in their shop right now for embroiderie work and cannot wait to see it.
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August 2021 by Amy Thornton DesHotel
Thank you American Graphics for our purple sunburst t shirts for camp!! We loved them!!
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July 2021 by Tammy Hinnergardt
They told us to bring in the cups we needed engraved so we drove an hour there. They were closed and we called them and they said it would be 2 hours before they would be there. We left and never got them engraved. The hours posted said they would be open and they never told us before we left that noone would be there..
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June 2021 by Paul Streck
Well I'm not one to usually blast anyone. But we are a business owner as well. Emailed with Ray earlier in the week and let him know I would be coming by with samples. Got there at 840 this morning. Only to see sign on door saying closed 29th-2nd. Well today is 28th. So I called and Ray answers and said they decided to start holiday early. But his partner would be in that afternoon. Nothing wrong with holidays or leaving early. But you MUST work what you post! Bottom line! Very unprofessional by anyone's standards. I made a special trip from out of town and picked this company because of there rating on here. Sad because I do a few K a month in appearl
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April 2021 by Allissa Boren
This company not only had great pricing, but their customer service is impeccable. It was relaxed and easy, like doing business with a friend or family member. They also worked with my time crunch I had going on! I would recommend this company to anyone!
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April 2021 by Misty Lewis
This group is the best! We had a very quick turn on hats and shirts and they did not disappoint! LC Custom Baits will be a customer for life!
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October 2020 by Amy Wilson
Jason embroidered robes for my bridesmaids. They look amazing! I will definitely use them again. ?
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June 2020 by Leigh Blackmon
This place was awesome! My son took a fishing lure spoon to them for engraving for a wedding proposal and he received a great item in less than an hour...he also received the "Yes" by the way! Thank you for your customer service!
