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January 2025 by Wade Kerley
My wife was given an appointment time, yesterday, and she drove 72 miles to be there. When she arrived, the store was closed, and she and several others, with appointment times, were left standing outside trying to figure out what was going on. They tried to call the local number, and no one would answer.
Very unprofessional, and a huge waste of time!! 144 wasted miles and still has a broken phone!
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January 2025 by john ford
Went to drop off phone for repair got there at 10:20 am, and they were closed. It is new years eve but I told them I would be dropping it off at that specific date they didn't say a word about being closed. Why do you need to close the whole day? I get closing early, but you should also put a sign up saying so. No sign or anything saying you are going to be closed. They also act like they don't want to be there when they are there. Ridiculous.
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December 2024 by Chris Rances
They always hang up and never answer calls. Very unprofessional imo.
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December 2024 by 1cheapthrills
It was a little odd figuring out how things worked. No one in the front when I entered. And it was twice the cost I was originally told (ipad mini).
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December 2024 by Collin Hext
I landed at this store after my Samsung phone/device had a chipped screen rendering it useless. I got a replacement overnight and went to Verizon at Cumberland Village. The "tech" there had little or no interest in putting in much effort to transfer my data from my broken phone. The Tech at Asurion got right to it and everything was transfered to my new phone in 35 minutes. EVERYTHING!! He did it while I waited which worked out great for me. Thank you! Reasonable cost for the service as well.
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December 2024 by IT'S YA BOI A A RON
I've called 5 times, the first time someone answered, started breathing then hung up like I'm supposed to be the one to say something first, then the next few times they just ignored the call
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December 2024 by Tracy Brooks Dominguez
Very helpful and Explained my options I had
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December 2024 by Paul Hanna
The repair took a little longer than expected, but they had to wait on a special tool. Phone seems to be working normally again.
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December 2024 by CindyBroadway Broadway
Tec was very nice, direct, helpful and patient.
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November 2024 by Big Z
Helpful, even though problem wasn't fixed. Samsung issues not theirs.
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November 2024 by Zachary Smith
Came here to try and transfer files after my phone was destroyed and Asurion sent a new one. Unfortunately, I was only able to get a few things off of the phone before it died. However, the people that helped were great. Totally understanding and willing to help in anyway that they could. My situation sucked, but they helped make it better. 5/5, will go back should I ever need to.
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October 2024 by Josh L
Does this guy even do anything? He never answers the phone and when customers come in he hides in the back.
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October 2024 by Reannine Cauthron
Quickest and easiest claim process. Tech was fast and fixed the phone In less than two hours. Overall, from start of claim, until the moment I got my phone back, 4 hours !
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October 2024 by Aaron Durham
We have shown up twice to get the back of my wife’s phone fixed. The first time, we made an appointment, and they didn’t honor it.
The second time we came, the guy (both guys were extremely rude) took forever to eventually decide that they were unable to replace the screen for an iPhone 14 Pro.
Let me save you the trip, go literally ANYWHERE else, and if you have iPhone, get Apple Care instead of Asurion.
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October 2024 by Audrey Rose
I had a computer virus scare on my laptop. They took it in right away and assessed it. I was given instructions how to do small things to keep my files safe and secure. I was very pleased with my service.
