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January 2024 by Emily H
Very nice staff. Very quick turn around. Great job!
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December 2023 by Joseph Lopez
Both Jeremiah and Francisco were pleasant and I appreciated their assistance to my broken phone repair. Came in on a Friday during lunch time and my phone was repaired within 1 hour.
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December 2023 by Steve Garces
My phone is fixed!! They were able to schedule an appointment to fixed my screen the next day. I left my phone and went to work. When I got back it was fixed. Doesn't get any simpler.
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October 2023 by John Dusek
Staff was extremely helpful, courteous, and friendly. Could not have had a better experience.
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September 2023 by Whitney Craig-Palomo
This place is just plain garbage was supposed to be delivered to us today and because they supposedly couldn’t find our address they just cancel our order called corporate and all they could tell me was “I’m sorry but all we can give you a $25 gift card”which we still haven’t received yet either. don’t come here.EVER!!!
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September 2023 by Bill Wright
I took my laptop to the Tyler Asurion to repair what ever was causing it to not work. The screen was blacked out and touch pad inoperative. Asurion ran the diagnostics and rebooted finding no apparent mechanical issues. The machine then worked fine. There was no charge for this since diagnostics are free and no repairs were needed, The only problem was having the wrong phone number listed so I wasn't notified when it was ready to pick up.My laptop now works fine.
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September 2023 by Linda Gwin
Appreciate the hard work of Frankie and Brad. They were so kind and understood my needs. They beat my expectations and will look forward to working with them again. Special thanks to Brad.Linda
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September 2023 by Troyce Williams
Assurion did not pay attention to the "? screen cracked". Answer was" no". It was the plastic cover on the back of the phone which was put in the comments but the technician was sent to repair the screen which didn't need repair. He politely said I needed to go to the store to have it repaired but was not necessary since the small crack did not hurt the phone. It is only a cosmetic cover.
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September 2023 by James Barrett
Tech are stretched to thin. Asurion makes to many appointments for the same time. There is no way they can get to there appointment on time which make the ustomer up set
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September 2023 by Cameron Humphress
Asurion is the place to go if you need any type of technology fixed. They are always very professional and willing to help. Will definitely be back!
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September 2023 by Melanie Foster
The tech showed up on time and fixed my phone really fast. The whole experience was super quick and easy.
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August 2023 by Andie Riviere
Camon was an amazing technician! Very polite and patient! 10/10 would recommend
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August 2023 by Sharla Oliver Garcia
Broke the glass on my phone. Since I use my phone for work I had to get it repaired immediately. Took it into Asurion and Brandon helped me. He was super friendly and had my phone fixed within 15 mins! Very happy with my experience here! Thank you Brandon!
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August 2023 by shawn Diemert
Have had to use them twice in two years. First time they rescheduled about 3-4 times and showed up late. Recently had to submit another claim. Apt was from 1-3 and I never received a call or text. At 3pm had to call into the office to find out the technician who was suppose to show up called in sick but I was never notified. We will see if they show up on Monday.Updating to 4 stars because Jeff was awesome. Cannot give 5 because of previous experience.
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August 2023 by Kristen Gulbranson
After 3 missed home appointments I refused to set up another appointment they would undoubtedly not show for so I made the drive to Tyler to get my cracked screen fixed. I spent over an hour dealing with Asurion on the phone because they couldn't find my claim in the system eventhough I had already paid my deductible and had proof. I went back with my husband to pick up my phone 4 hours later and the guy informed me that because the replacement screen came with a battery, they went ahead and switched it out. By the time we got home my phone was almost dead so I put it on the charger to find 2 hours later it had charged 6%. Things with my phone have gotten progressively worse the past couple of months and of course Asurion is doing everything they can to avoid actually fixing my phone. They want me to pay another deductible to fix or their shoddy work.
