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February 2024 by Martin Gonzalez
The ladies who treated me were very kind and professional, especially Miss (Yaya) Baleria. Iso everything for helping me, thank you very much for being so kind.
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January 2024 by Christina Cruz
Very disappointed to say the least, do not waste your time at this store and drive 5 more miles to the corporate store on S. Broadway by Chipotle. We had the unfortunate luck of having Ellie help us and everything was WRONG. We made an online order to pick up at the store in Lindale which miraculously they sold our reserved phones to someone else, so we went to this Tyler store, handed Ellie our online order and specifically asked for her to give us everything we pre-selected, she said no problem and the assured us that all the same promotions and prices would be the same which was 100% WRONG, because we are now slammed with a ridiculous bill overcharged with the wrong plan, wrong phones, mis-led, mis-informed and out of our phones that we traded in from Verizon - just overall the worst decision ever to leave Verizon. Long story short we asked for the starter plan, but she gave us the most expensive of everything, the more expensive phone that had higher memory, so it was $200 more than the one we asked for, the watch was supposed to be free but in fact was only 50% off and is @ $20 a month, which we weren't told about and so much more. At the end, the printer wasn't working for her to print out a summary of what our plan and charges were, and she was supposed to email us, but never did. WE REGRET LEAVING VERIZON. Ask for Josh at the Corporate store he took amazing care of us and filled in all of the gaps in information of this trap we are stuck in.
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January 2024 by Jezmin Nava
I recently purchased a new phone from your store and wanted to express my satisfaction with the sales interactions. The sales team was not only knowledgeable about the products but also patient and attentive to my preferences.They provided valuable insights, helping me make an informed decision without any pressure. The overall process was seamless, and I appreciated the personalized attention. Kudos to your sales team for making my phone-buying experience a positive one.
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January 2024 by randy newsom
AT&T has major internal problems
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January 2024 by Charmaine B.
Horrible customer service at this store. I purchased a brand new iPhone with accessories. The AT&T branded screen protectors that the store employees sold me, cracked in multiple places first time it was dropped, less than 6 weeks after purchased. I was told it had a lifetime warranty so I go back to the store. They inform me there is a fee to replace it. I was never told there fees involved when I originally purchased this item. Why would I pay more for a defective product that doesn’t work? I asked for the store manager or district store manager to call me back, never heard from them. I call the store back one week later to talk to the store manager. I ask to return the defective product & he refused. I asked again for the district store manager to call me, and never heard from the person over 1 1/2 month ago. Very bad customer service and they refuse to stand behind their products hanging up on their walls in their stores. And I was completely misinformed when I was sold this screen protectors, basically lied to about the warranty.
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January 2024 by joe barron
Very easy and satisfied with the AT&T associate that helped us with a new phone.
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November 2023 by Anthony Connell
Lying snakes with the worst customer service I’ve ever experienced. They will lie to you and give you the runaround until blue in the face. They will have you call several numbers just to be passed around and tell you to come into the store just so they can tell you to call another number and start the process over. Don’t let these snakes get you! Do yourself a favor and go to Verizon!
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November 2023 by Windell Robinson
AT&T assistant Hugo was very caring and explained everything to me thoroughly and had me up and running in no time people at 301 N.N.W. loop 323 are very good people to deal with!
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September 2023 by Ryan Gattis
By far the most pleasant experience I've ever had at an AT&T store. E fixed me up. I will definitely be using the location more! Thank you, E!!
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August 2023 by Don Peterson
Hugo and E were the best, fast and simple for new phone
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August 2023 by Sherry Christiansen
Typical phone store. Looking for a phone case. Didn't have what I needed.
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July 2023 by Tyler Corners
Great phone store with new management. Helpful and quick process to get a phone plan for me and the family.
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May 2023 by Keith Mcanally
Manhattan was so helpful through the whole experience, every step he took care of. We came in late due to our busy schedule and Manhatten took care of billing transfer, activation, and trade in. Staying late to do so for us! He definitely made a long time customer out of us, amazing customer service, quick, and so polite during out time!
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April 2023 by Tina Self
If you need great service and knowledgeable Techs. James, Ashley and Elizabeth is amazing.
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February 2023 by Chrystal Winfrey
Went in yesterday to get my son a new phone. Freddy and Ashley were super patient and super helpful. They even helped us with one of the little bundles they had in store!
