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October 2023 by Mark Skinner
Only thing worse than Hyundai car/engine is customer service. Engine rods came loose, warranty was approved, but they are doing anything and everything to not reimburse us. Every excuse under the sun AFTER the warranty was approved. Stay away from these profesional con artists. Thank God we have another car that’s not a Hyundai.
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June 2023 by Raymond Miller
My car Hyundai has been up there for 35 days. They received my car the first week of May. Tell me it'd be the following week in my card be done. I go up weekly and I get I don't know. I don't know. I tried calling as soon as I hear the sound of my voice to hang up. I have never been rude to these people. All I want to know is what's going on with my car. I am on disability. I'm missing doctor's appointments behind on my medication and nobody will help me. What is wrong with this service department up here? Don't the owners care? Cuz I get less than $1,000 a month. I can't pay no outrageous bills so they just skip over me. Us poor people matter too somebody out there. Please help me TV stations newspapers somebodyService: Auto engine diagnostic
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January 2023 by Bob Middlebrooks
Had a 9 am appointment. Got there at 9am from Athens(one hour drive). Joanna the service attendant that made my appointment was on a vacation. Her replacement was a arrogant young man who informed me that I didn't have an appointment and I Had to wait. I did for 4 hours!No work on my car.....I finally left and returned home.Called Joanna the next week and made another appointment. I hope she will be back. Stay tuned..
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November 2022 by G S.
Chris/Kirk responded with surprise. And they said to let them know if there was anything they could do in the future. This is an example, to me, of a business that doesn't intend anything in the way of correction. Many companies do this on Yelp to appear responsive but go no further. If the response was sincere they could ask the other service advisors to take a guess who the person is whose behavior is in question.
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October 2022 by Kailey Stubblefield
Highly recommend Tyler Bond. I told him my non negotiables & He made it happen! He was very professional and nice and definitely cared about what he was doing. He will make sure you love the car you’re buying and you get the best deal!
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August 2022 by Jill L.
I have make 3 calls over a 2 week perios. I have left both messages with a peron and left vm. Still no one has returned my calls. The last call I made was Monday 8/15 so I won't bother them with my business. Does anyone know where else to take a Hyundai in Tyler?
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June 2022 by Stephanie Elizabeth Cruz
Highly recommend buying your next vehicle from Isai. After dealing with multiple rude car salesman in Longview, dealing with Isai was a breath of fresh air. After inquiring about a vehicle, Isai followed up with us once he had what we were looking for. The next day we were in and out with exactly what we wanted. Thank you Isai.
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May 2022 by Shelley Williamson
I was in from out of town and my new car made a terrible noise. They were willing to fit me in and check it out. Told me I could be waiting all day but that was fine since I wanted to be safe driving home after 1 hour they were already done and everything was fine, safe to drive home and get the strut fixed when I get back to my town. Their service and caring was wonderful! Thank you so muchService: Steering & suspension repair
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March 2022 by Angelina Sosa Estrada
Matt was amazing helping me find the perfect car for me. I was stubborn and was pretty sure I wanted a Santa Fe but one drive in the Tucson and I knew I had found my next vehicle. Thank you for your kindness patience and overall great customer service.
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February 2022 by Mitchie H
Got my oil changed and checked it before leaving. Didn't even get it filled up to the F line. But I still got charged for 5 quarts of 5W-20. My car takes 5W-30, BTW. Not wasting my time here again. Check your oil level before you leave guys. You don't want to get ripped off.Service: Oil change
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December 2021 by Matt H.
We returned our Sonata for a recall and it has been almost 2 weeks and I have received no response from anyone at Patterson. I have called for the 3rd time and as of today they still haven't even looked at the car. I'm without a car and I am getting NO help from their service department. Sonya is who is "helping" us and absolutely nothing is happening. I love Hyundai but Patterson's service department is the worst service I've ever had.
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November 2021 by Nakeshia W. Talbert
The WORST repair shop EVER. Radiator blew on 10/13 it still isn’t fixed! EXCUSES, NO ACCOUNTABILITY!
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August 2021 by Jadwiga W.
They'll take advantage of anyone just to get business. They charged me $140 for a diagnostic when I was the one who told them what was wrong with the car. To change 4 rotors and breaks, they wanted to charge me $1,668. Told them tbats too expensive. The guy said no one else can work on them because of a part they need. And to change a light meant taking the while bumper off. Another mechanic charged me $450 and checked the light in front of me. Didn't have to take anything off. Vw are a bunch of LIARS.
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August 2021 by Kristen Bauer
Wanted a new Hyundai Santa Cruz. Every other dealership was charging $6k-8k over MSRP. Called Patterson Hyundai and they don’t upsell any of their new vehicles. Drove from Forney, was greeted at the door and purchased it. Process was seamless! Will definitely purchase another car from them in the future!
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August 2021 by Michael Burson
Charger 700$ to not fix a thing car has the same problems as before and when I asked about it all they said was I'd have to pay them 150$ to diagnose the issue they were already supposed to fix and did nothingServices: Auto engine diagnostic
