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September 2023 by Jonathan Burgess
My son and I are leaving for Georgia in a few days and the boots I ordered online were not going to be here in time. The only size 15 steel toed boots I could find in the entire city were atBoot Barn. The gentleman who helped us, Isaac, was very friendly, helpful, and extremely knowledgeable of the products, including fire resistant clothing. Understanding our situation he led us to the clearance rack and found what we needed. The store actually has big and tall sizes available in the store. Thank you Isaac.
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September 2023 by Hunter J
The manager lady with a limp is RUDE! Rude to customers. Rude to staff. Every worker looks like they hate being there. I used to always shop at Boot Barn. Not anymore. I don’t know what happened to the old managers, but y’all should get them back.
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August 2023 by steven watson
Everything in boot barn is made in China in the boots, the Cody, James the only thing that is, it is the apparel wranglers and Ariat and they are probably made in China. The truth be known, The worst customer service I’ve ever experienced in my life cheapest clothes, just a terrible place to shop in general. If you want to support the Chinese government buy your apparel there, nothings made in the USA.
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July 2023 by Craig Couey
I had a terrible customer service experience. It started out when I called the store to simply ask if they had a particular boot in stock. The salesman David told me he didn’t have time to go look, he was dealing with customers. I said okay that’s fine, I can call back later. He then tells me he won’t have time later, I just need to drive into the store. At this point I’m irritated. I drive to the store & the exact same guy tells me the same thing in person, he doesn’t have time to go look. Long story short, I ended up buying the same brand & model of boots at Cavenders for 30% less. The service at Cavenders was top notch first class
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April 2023 by Ronda Towery
Love BB. Lots to choose from. The folks there are very knowledgeable about what they have.
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March 2023 by Waylon Smith
Great people, gave me the info I needed to get the boots that best suited my needs. I needed a rugged tough pair of boots that I could work and ride horses in.
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February 2023 by 6425 FF
Great variety and great customer service ?
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February 2023 by Ethan B.
This place has much better selection then cavenders. The staff leave you alone unless your standing there looking lost or digging for something. Very attentive and helpful. Very pleased with this store, but it is expensive lol
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January 2023 by John Fields
Absolutely unbelievable store and staff in a great way. I will be shopping more at this store after this heart warming experience. Saunya should be commended for her outstanding customer service. She is knowledgeable, listens to understand the want/need and has a big heart. Felt like family at this store.
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January 2023 by Kathy Studebaker
Everyone is so nice and very helpful. Always keep a variety of brands and sizes. Good quality and stylish clothing
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December 2022 by Donald Spruiell
Always has what im looking for whether its for work or pleasure .....boots shirts pants ....amazing personal service from the moment i walk in the door
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November 2022 by MaryC Davila
The store is good and people are friendly good customer service, but the Prices are a little bit too high in every thing Barn give very little discount about 10%now their Higher than Cavendars specially the western hats are very high calendars having a good deal right now 30% discount for the holidays and everything and boot Barn don’t have much sales ! Don’t get me wrong it’s a very good store but to Pricey for me I go for discounts are a little bit higher
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November 2022 by Gary Beck Dallaghan
Found a pair of black boots. Very happy to have them.
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October 2022 by Gaby Parker
Beautiful boots. Prices are good. Staff is nice. Anika is the BEST! She has the most amazing customer service I've ever experienced!! She deserves a raise. She is super helpful and friendly and professional and just all around great.
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October 2022 by Billy B.
Boot barn is for the beautiful people. Wanna be county people.Nothing over a 2x all frilly and flashy. Not attire for the real working cowboy.Only the urban cowboy.The exact same flashy junk is even cheaper at cavender. Also not for the working country boyWho pays a 100 buck for a hoodie.
