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October 2025 by Jennifer Grosskreutz
Shannon and the ENTIRE staff at the Tyler Candlewood are the AMAZING. We do so much traveling being in the construction business and my crews are treated BEYOND excellent here. The communication that I have with this staff is top tier. We wont stay anywhere else when we are in Tyler and apparently this is a shared feeling as this hotel is always full! Thanks to you all! See you again soon! Marshal Renee Construction :)
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October 2025 by Mark Anderson
Best shower in Tyler!
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October 2025 by tommy endsley
Rooms had bad odor had to change rooms and found same. Very noisy called front desk to complain and it didn’t help. Got no sleep. Will not ever stay at candlewod again.
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August 2025 by Patrick Wise
Great experience here. Location is great and convenient to what I needed and major roads. Front desk were very welcoming and helpful. Met all my needs and had extra food and essentials on hand to make the long days at work better. The room are good but must keep them cold. I turned the a/c up a little as I don’t like too cold and some of my trainers started to grow mold probably an existing issue with the shoes but never happened at my house. There are trails behind by the creek which are nice to walk or ride a bike.
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July 2025 by Lisa Trusler
I can't say enough positive things about how HELPFUL Shannon the Manager is. When I called for information, she was positive, thorough, and kind. This establishment offers EVERYTHING that is needed for a comfortable extended stay, including being in close proximity to a paved walking path! BONUS! Dealing with highly competent professionals like Shannon is a pleasure. Thank you.
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June 2025 by J.P. Kennon
The staff was super friendly at a late-night check-in. Very clean rooms. Only thing was we were moving in a 26' truck with a trailer creating a bit of difficulty getting a place to park. My only option was to utilize about 6 spaces.
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May 2025 by Logan Jones
Excellent customer service by the gentleman who helped me checkin late at night. Otherwise satisfactory stay- not the nicest hotel, a bit older and basic, but does the job when you just need a place to lay down for the night.
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May 2025 by Luke B
The staff were all exceptionally pleasant and helpful !
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May 2025 by Mary Rae in Simi
Jasmine was super nice. Room was horrible. Overcharged me and manager didn't care
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May 2025 by Joshua Folker
Fantastic customer service, especially the young lady at the front desk.
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April 2025 by Pamela Carson
We normally book Airbnb’s but being Easter weekend at last minute we had to get a hotel and I will tell you never again will we stay here. We had to get a bigger room first was told they didn’t have one. So I tried canceling my room and was told I couldn’t cancel I would still be charged for one night. But then all of a sudden they had a room but it was gonna be $50 extra ok fine then we had to pay an extra $100 deposit in case there are damages.
Room was dirty I knew they wouldn’t send someone to clean it so we just made due with the issues. The second day we were there our trash was full and while we were out we thought maybe housekeeping would come in and tidy up but returning later that night no one had came in and cleaned or took our trash out.
After waiting for money to be returned on my card they ended up putting $45 back on my card when I called to ask about the $100 for damages they gave a big run around that they never took the $50 out for getting a bigger room.
I will never stay here again or book for family we were completely over charged for a room with 2 beds.
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April 2025 by Sabrina Baldwin
Don’t stay here. Starting off we booked with a third party (booking.com) apparently it booked us for a “handy cap room” so they made us switch rooms which was $50 extra that we had to pay up front. $100 deposit. Manager tells my mom (she went to pick up keys for us and it was booked in her name) she’s going to take the $50 off and not charge us for it. Great. So we only had to put the $100 deposit which she said we would get back when we leave.
We get to the room and instantly my kids find men’s boxers on the shelf. Were there them away thinking maybe they just missed it. I then go take a shower where I find black hair in the tub. I was the tub my self and get in. I get out and notice it’s also by the sink. Again I clean it. There was makeup on my pillow. Which was flipped over with another pillow on top of it. I’m not a complainer so we just took the pillow and put it away.
We then leave. My mom calls to complain about the hotel being dirty and to ask why she only received $45 back and the lady doesn’t even acknowledge the room being nasty. Then gives her a big run around on the money. First stating it was on the third party company we used to pay. Then changing her story to “oh I didn’t mean that I was gonna take the $50 off. I meant I was gonna take it out of your deposit.” The math isn’t even adding up for that scenario. Fact of the matter is they intended on screwing us over. They knew what they were doing. I will never stay at this hotel again. I ended up paying over $300 for a 1 star room.
I didn’t think to get pictures of anything else but here’s the pillow.
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April 2025 by Sergei Brajnik
Great price and very friendly and accommodating people!! We stayed for our sons track meet
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March 2025 by Jlo Barger
Dont let them take money for a deposit because it will take 30 days to be released
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January 2025 by Martin Mendoza
Great hotel. The rooms were really clean and the beds were really comfortable. They have newer equipment at their fitness center. And Jazmin at the front desk was really nice and helpful.
