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November 2023 by Merlin Hilbrand
I have always good dealings with capital one bank. The savings interest rates are among the best out there.
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August 2022 by Richard Moore
It is an ATM only. The actual bank with tellers closed around 2016.
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April 2022 by Robert Nunziato
Glad I read the reviews and didn't waste my time going here to withdraw money since it's only an ATM. Update your google listing!
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February 2022 by p C
The reviews I read are all wrong. Dumb people who cannot even spell should not be taken seriously. This bank has an ATM and real, live tellers inside. I am very happy with the service and online banking from Capital One. You can deposit cash or checks if you are at the ATM. Wow, some people can hurt the banks reviews because they don't understand technology.
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August 2021 by Charlene Hillegas
Atm only, but you can deposit checks and cash!
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June 2021 by Cristian Bonnet
Why have this listed as a bank when you can't even deposit money. Its literally a big building that's only purpose is so you can use the ATM. Waste of time.
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May 2021 by Aaron Samuel
My name is Aaron Samuel and my family and I have been victims of a scam involving a fraudulent check. I deposited this check not knowing that is was fraudulent at the time. I received a phone call from someone claiming to work for capital one bank. He explained the situation to me and said that the account on question would be placed on pause or hold until the investigation was complete. A couple of days later the account was available again but still showed the check as a positive amount in the account. Now these days I know times are tough for most. I believe for most of my life I've had to live pay check to pay check and have and always will put my family before anything else. So knowing what I was told and seeing the deposited check in our account as available, along with the never ending bills piling up on my wife and I, we withdrew the money to take care of our pressing responsibilities. I made this decision partly on the fact that I assumed the investigation was complete and also if it wasn't then it would be corrected with my tax refund and the ppp loan I also had coming. Together equalling around $8,000. This seemed to be an easy enough situation. However instead we have been treated as if we are the scammers and our relationship with capital one has been terminated, my ppp loan has been frozen and our refund has been delayed. Capital one alone has caused us more hardship than covid 19 has so far. I have not been contacted even once by anyone from the bank. I feel defeated . My mother's funeral was on March 5th and was hard enough to deal to have to be treated so badly by people who don't care enough to provide an explanation. The teller at one branch in Tyler, tx called me a liar and said that the ppp loans don't cover. I'm not responsible and refuse to live this situation do to simple ignorance .This situation needs to be resolved as soon as yesterday. I am willing to gain counseling and representation on this matter if needed. The firm roberts and roberts had had a great relationship with my mother before she past and they are shocked by this situation.Please respond as soon as possible.
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February 2018 by David Scarbrough
Closed all but the South Broadway
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November 2017 by Nunja Bidness
Would have been nice to know ahead of time that thus was an ATM only before driving all the way across town.
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June 2017 by Marcy Beard
Drive through only
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December 2016 by Kristi J.
I deposited $4,500.00 in the form of a Cashier's Check into the night deposit. The Cashier's Check (which is to be just like CASH) well the Cashier's check was rejected by Capital One Bank I went immediately to branch of CAPITAL ONE BANK in Tyler, Texas where the Cashier's Check was deposited and asked for my cashier's check back, they expressed to her that they are unable to give her the check and they will mail the check to the address on the account. I explained that I was going to be moving from that address that same day and I would no longer be at the address and begged and pleaded with the bank to return my money to me it is all the world I had to support my son and myself. The bank just snickered well you better change your address on the account because you are NOT getting the check today (November 2, 2016). I called immediately to customer service and changed the address on the account. However, CAPITAL ONE BANK still overnighted the Cashier's Check the following day to a vacant apartment. WORST part is they sent it Fed Ex overnight with NO SIGNATURE REQUIRED. Therefore, the ONLY MONEY IN THE WORLD I HAVE has now been LEFT AT THE DOOR OF A VACANT APARTMENT COMPLEX. Yes, as you can imagine the package was stolen. Capital One Bank has FAILED to help me get my money back! They WILL NOT ANSWER CALLS and to date 12/16/2016 I still do not have my money!! They have returned all my bills that are automatically paid out of that account and charged me $35.00 per item and refuse to credit them back to the account!! The Customer service at this bank is heartless and do not care about the customer. I guarantee you if it was their money they would have had it the same day!!
