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January 2024 by Seth Weston
I recommend banking anywhere else
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January 2024 by tasha smith
Upon entering the bank, I was greeted, after I explained my situation, in which I purchased a cashier check and they didn’t endorse it, I was treated as if I had I had committed fraud, these people was very unprofessional, now o understand why they only have 2 stars
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January 2024 by Casey Brown
What’s in your wallet? Not a capital one card! This is a terrible branch on south broadway. They don’t understand banking. You are simply stuarts of your depositors money. Without depositors, you have nothing.When you are presented with a note from a depositor, you have to cash it. You do not get to keep a portion of it for a fee. Zero point zero!
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September 2023 by BL
Hours well 1 branch for 4 years a joke. Slowly getting out this year. No one ever answers the phone at S.Brodway branch. Sad ?.
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September 2023 by Bennie Latch
Hours well 1 branch for 4 years a joke. Slowly getting out this year. No one ever answers the phone at S.Brodway branch. Sad ?.
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March 2023 by steven Rutledge
Thanks to the manager and Debbie T. For all your help over the last couple days. Shouldn't have been this hard that's why 4 star's. 5 star's for the help.
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February 2023 by Tiffany Shelton
Went in Saturday 2/24 @ 11:50The women behind the glass inside was so rude. Was very rude to the women in front of me and then also rude to me.Wouldn’t recommend this location.
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February 2023 by Michael Morman
Terrible customer service and only one location in Tyler. There knowledge of the Zelle transfer and receive is non existent. Bank somewhere else if you were considering Capital One
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January 2023 by Richard Moore
Now with new improved hours (i.e. less hours).
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December 2022 by Corey Lewis
It was easy to open a checking account. The tellers were helpful and friendly.
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December 2022 by Clifford Floyd
My wife banks here and there was a long haired Hispanic woman that is a teller that kept calling my wife my mother my wife now regret banking here this woman has insulted my wife two times since being with this branch
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November 2022 by Brittney Mounts
10/16/2022 @ 2:15 PM went to withdraw money from the inside lane ATM and it gave me 5s instead of 20s. I am livid! I want my money that was removed from my account.
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November 2022 by Marcus Jefferson
Been banking with this bank 5 years never had any problems and I have credit cards also
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November 2022 by Kiara Howard
Terrible..they’re constantly transferring money outside of my account..to where ? Who knows ..I file a claim, they mention possible causes that have nothing to do with me..act like I’m lying about it..I eventually get it back and it happens all over again..I’ll be gone really soon.
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July 2022 by Thomas Boughner
I read all the reviews and was shocked. I drive from Kilgore and have never had a problem with this bank. They have always been kind and handled every situation in a professional manner. Saw people complaining about hours and don't know why, they are open 9-5 like most banks and they are also open on Saturday. I personally think they are great.
