-
July 2025 by David I
Bought a 2015 Toyota Corolla and was fine within the first couple days, not even 15 days into my purchase and battery is leaking, steering wheel is hard, check engine is on and the car fails to power on.
Was told the service center does not have availability until next month.
-
July 2025 by Beverly C
I had great experience with Carmax as online and in person. It was easy to do all my paperwork online. When I got there to pick up my car I just got to test drive it and sign paperwork. The employees were so helpful of my questions I had. Thank you Carmax for all you do. I love my car.
-
July 2025 by eric helm
Great, no hassle place to buy a vehicle. Always friendly and helpful with your car purchases.
-
June 2025 by Bonnie Miller
I had a wonderful experience. My salesman was great and professional. He stuck by me even with the drama I had trading my original car in. I'm absolutely in love with my car that I bought from carmax. Thank you!
-
June 2025 by Deana Rasberry
We had 3 different salesman while we were there. Each one of them told us something completely different. Will not be going back.
-
June 2025 by charla Nations
I would have brought a car if the sales guys wasn't so rude he acted like he didn't care at all. Went to patterson and spent more money.
-
June 2025 by Skyric Nexilles
Bought a 2022 navy Chevy equinox here a few days ago. Air filter was full of debris. Cabin filter disgusting. No doubt they just hit reset on sensors. Had oil changed just in case it wasn't fresh l Was told tire sensor was bad and wasn't low. Took to mechanic. Tire sensors were not reset when rotated it was actually opposite side of car at 10psi. I drove across town with a 4 month baby. Took to tire shop. Had a nail in tire as well. What a joke of their touted vehicle inspection. Be a smarter customer than me. Avoid. Reporting to Texas DMV. Employee E.H. sold me car. Maintenance department failed their new sales person and this customer.
-
June 2025 by Michele Markum
I am a widow, and it's been over 13 years since I've purchased a vehicle, so I was overwhelmed to say the least!!!! However, carmax took me by the hand and helped me the entire way!! They made this process stress free from beginning to end!! I love all the people I dealt with...... not a stinker among them..... and I ended up with a vehicle way better than I ever dreamed I could get!!! Thank you carmax for everything!!!
-
July 2024 by Graham McFarlane
Sold my Tahoe at a fair price and above what a local car dealer would have given on a trade-in, even with adjustment for sales tax on a new purchase . Great people, great experience.
-
July 2024 by Marie Calip
The entire staff was very friendly, professional, and they know the business. Thank for a great experience.
-
July 2024 by Rebecca Brian
Do not purchase from them !
The store manager is rude and they don’t care about the customer. The “ sales” guy said he was hourly so the staff obviously doesn’t want or have to sell a vehicle because they told us to come back later! Terrible customer service . I came back in and the sales guy wouldn’t even talk to me.
I have never been treated like that by a car dealership. Poor poor management.
-
July 2024 by David Linscombe
This is the worst dealership, they will screw you out of money and will not help you in anyway, stay away
-
July 2024 by Caitlin Delcambre
The truck we ended up buying from them had some mechanical issues (unbeknownst to them). Although it was an unfortunate situation, the customer service has really been unmatched. They paid for a rental while we looked for another vehicle, allowed us to back out of our contract, expedited our refund, paid for a hotel when our car broke down. I mean they've been the easiest, most accommodating company to work with. Would 100% recommend. They made things right.
-
July 2024 by Jadon Hendley
Do not get your car from here I bought a “brand new” Hyuandai Accent with 30k miles on the dash and i dont even drive it for a week just back and forth from home to work which is only a 7 minute drive and my fuel pump just stops working. So we bring it back to them and they give me 30 different reasons everyday that i cant have my car. So unless you want to be stuck with a car payment for a car you can’t even drive dont go to this place it is a scam. If i could give a lower rating i would dont even desrve one star.
-
July 2024 by RJMcEathron
We had an outstanding experience at CarMax. Reserving a car to test drive online was straightforward and convenient. The website was user-friendly, and we were able to secure our preferred vehicle with ease.
When we arrived at CarMax, we were greeted by Micah, who was ready to assist us. The process on arrival was seamless; Micah had everything prepared, and we were able to start our test drive without any delays.
The appraisal of our trade-in was efficient and transparent. Micah explained each step and provided a fair evaluation. We felt confident and well-informed throughout the entire process.
Applying for financing was equally effortless. We were guided through the application process, and Micah made sure that we understood all our options and that we were comfortable with the terms. The entire financing process was quick and straightforward.
Overall, our experience at CarMax was excellent, thanks to Micah's professionalism and the streamlined processes in place. We highly recommend CarMax for anyone looking to buy or trade in a vehicle. The level of service and ease of the entire experience exceeded our expectations.
