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March 2024 by Scott J.
This place is whack! I don't how much time I have wasted going to a CM property--one in my city and another nearly two hours away--to look at a car that they were supposed to have, and it isn't there. Also--the call center told me there was not a CM in Shreveport, LA. It is on 765 Brook Hollow pretty as you please. I was just in it, where I was told again that a car showing on the internet isn't there... This follows a visit once in which I was test driving a car in Tyler at CM on the loop. As I was pulling the car into the lot, a salesman yelled: "that car is sold." Done with them for good.
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March 2024 by Maria Bennefield
Nice service very awesome!!! Sales people take time while showing everything that they have to offer ?
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March 2024 by Angela Cagle
Absolute worst car buying experience at the Tyler, TX!!
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March 2024 by April Mauldin
My experience with CarMax was fantastic. I found the car I wanted in another town. They shipped it to my local CarMax and let me know when it arrived. I was able to get Pre-approved so everything was quick and easy. I love my new car!
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February 2024 by richard Weaver
Fast courteous and I got a fair offer on my car. Was very happy with the outcome.
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February 2024 by Lisa E
Great car, great service -- everyone I worked with was so helpful and got me through my car crisis!! I normally hate car shopping, but my experience with CarMax was painless....Thanks, team!
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February 2024 by David Wallace
Absolutely the best experience from start to finish. Incredibly helpful and really a good bunch of folks to work with. I will be highly recommending CarMax to all my friends and colleagues.Much Appreciation to All!!
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February 2024 by Pat Shannon
I'm very happy with the service I received.
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February 2024 by Steve Allbritten
Very easy and smooth sales process as I paid in cash.
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February 2024 by crystal flores
Kept my car for almost 2 months for repairs and every week they had an excuse for why it was gonna take another week and then I couldn’t get my full refund because it was had been more than 1. 1/2 months when they were the ones that had it and still had to pay my first month when I just drove it for 2 days before bringing it back.
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February 2024 by Stephen Gillespie
I was very upset with the extremely low cash offer that was made for my vehicle!
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February 2024 by Tiffany Jayne
Quick & easy process. Best price offered for my trade in by quite a bit.
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February 2024 by I Am Vyci
My Car Max experience was very smooth! You simply look at the selection on the lot. Choose a car to test drive. Complete the paperwork and receive your keys. I recommend Car Max to anyone looking for an easy process.
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February 2024 by Dean Quigley
I had to call 3 times and different people to get the car moved form Shreveport to Tyler. Attention to details was lacking.
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February 2024 by Lauren Domingos
Super hassle free and easy process. Our sales representative let us look at cars in our exact price range with out the normal sales pressure. He stepped back while me and my husband discussed our pros and cons, and gave us advice based on each cars history. Normally buying a car is an all day experience and I always feel pushed into something, but not here. I will definitely be back next time we need a vehicle.
