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October 2023 by Ben
Fix atm tap to pay
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August 2023 by Nicolas Caraway
They workers here were incredibly kind and went above and beyond too help me when I didn’t know what to do. Will forever be grateful for them and howHard they work.
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July 2023 by Gabriela Higginbotham
ATM never works
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July 2023 by Almonds
Never answer the phone.Would rather they be honest about it.
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May 2023 by Nathan White
Worst bank the people are nice running it but the bank itself takes out random fees. I’ve never had more trouble depositing checks in my life. This bank gives me a head ache.
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February 2023 by usaid shaikh
Very very slow service. Avoid if you look for quick service. One star rating for being sorry for late service
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October 2022 by J Carpenter
12 day hold on a cashier check??Chase policies are absurd.
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August 2022 by Deja Johnson
So rude ! Manger told the two girls something and then he turns around and laughs. Won’t be back!
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July 2022 by Keundria Hall
Terrible service they will ignore you and won’t help you even though you’ve been there 30 minutes.
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April 2022 by Crystal Griffith
If a negative 5 was an option that's what I'd rank it. Drafted funds from the check writer bank then still wanted to hold the check forn15 days. There online banking is garage and when you call the local branch you get the option of call the 1800#. Even after taking the time out of my work day to going person to handle it all the branch manager would do was blame Austin Bank and refused to speak to them to fix their own mistake.
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February 2022 by Carlos Everhart
The bank teller inside the chase facility had a very bad attitude I asked her could i speak to the manager or the branch manager he took a very long time to come over and was very irritated to resolve the issue that I was having I will never go to this location ever again my personal favorite is the one in South Tyler on Broadway both locations are exceptional great clean and great quality very friendly fast service..
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November 2021 by Shay Richardson
One teller on a Friday evening that can assist on certain things is ridiculous. Not a very good plan to provide service but the tellers were extra friendly and eventually accommodated me after customers started to leave.
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July 2021 by bobby hollingsworth
Rude tellers. They will not even cash a check drawn on their own own bank. When asked why the only response was "we just dont".
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March 2021 by Jamie Goode
I have had no issues with them. They always take care of me when I come in to the lobby or the drive thru. And if there are issues, they always handle it quickly and respectfully! I like using them for my banking needs!
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January 2021 by Erica Hasley
I honestly have stayed with them way to long. This branch always has rude tellers, and now they have new hours due to Covid 19.... so please tell me why you cant have the drive thru open until 9am bc of Covid 19. I could see a teller inside playing on her phone. Quit making excuses not to work. I am about to start the process of moving my money to a local bank.
