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January 2025 by Master of the House
They do a great job on your car and the customer service reps are top notch
They repainted our 2015 Camry LE and our friends thought we bought a new car.
After that, they replaced the lower front plastic grill because of paint peeling off over time and retinted our rear window and were fast, inexpensive and professional.
Marie Wade worked with me every step of the way and covered all my concerns.
I highly recommend Classic Toyota body shop.
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September 2024 by Melodie Blackmon
I had an abysmal experience with the toyota body shop in tyler. After hitting a pole and sustaining damage to the rear driver side door, I brought my vehicle in and was told via email by Gustavo that it would be “two weeks maximum”. As they worked on it they discovered additional damage that required a new part to be ordered so I was told it would be a little longer, which is understandable. The additional parts came in within half a week. They then kept my car for SIX WEEKS. Every time I called from week 3.5 onward they would say “it will be done next week”. Finally after 6 weeks I got a call at 4:30 pm that it was done and I could come get it. I called back to confirm what time the body shop closed and was told 6pm. I showed up at 5:35 and no one was there. Called the main sales area and was told that the body shop actually closed at 5:30, and to come back in the morning. I was now stranded 40 mins from home without a vehicle. After making enough of a fuss they called someone from the body shop in from home to give me my keys (thank you to Carrie from sales for making this happen).
The body work looks good, but this place had horrific communication, poor customer service, and zero sense of urgency. Will absolutely not be bringing my car back here in the future for body work.
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April 2024 by Casey Richey
Please read…. This was an awful experience at this body shop, the staff was unprofessional and did a terrible job on our Lexus GX460, bolts were missing or not installed. I took pictures and emailed them to the Body Shop manager, he did not even reply or apologize for the poor work they did on our 60k automobile. I highly recommend you take your Toyota or Lexus to Longview or a much more reputable body shop.
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December 2023 by Peter S
These guys do top notch work and are excellent at coordinating with your insurance company.
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November 2023 by Marci
Have had great service and excellent repairs done here.
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October 2023 by Sean C.
After leaving from a routine oil change, the horn on my older car kept going off during turning. It seems to be the piece of plastic with a button that articulates to the Bluetooth module in the steering wheel was pushing into the horn and causing it to go off. On my return after discovering this I was met with a pretty rude sales representative who instead of offering any kind of solution for me now, gaslit me and implied that maybe it is my slight oil leak that has been persistent nigh on three years that is causing this never before occurring issue, he was rude and completely unhelpful. I played with the plastic piece and it does seem to be that this was the issue, the horn is not going off as I turn. Prior to this interaction, everything was fine with the oil change as far as I know. It is really just the guy's rude behavior, complete insincerity, and lack of any kind of give-a-crap that left a sour taste in my mouth. I will not be going back to this place for any business if at all avoidable.
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September 2023 by David F.
UPDATE AT END**** We are having the absolute worst experience with this dealership.. THREE MONTHS OF WAITING for a key fob,apparently they sold it to another customer and called my wife 10 min before her scheduled appointment AFTER she drove an hour and a half and told her they sold it to someone else... worst customer service we have ever dealt with. Can't get ANY management to call us back. Guess lifelong toyota customers get the same crappy service as everyone else... if this was my dealership (I work at a competing brand dealership) this would have been taken care of by now. There is really no excuse for this situation... except horrible leadership and no accountability. Bit of advice... dont send your wife to this place alone, obviously taking advantage of her gender and lack of knowledge. Wonder if toyota corporate knows how this dealership is tarnishing their brand? Guess we will find out soon, they are my next step... wish I could have given 0 stars. Update...... WELL BELIEVE IT OR NOT, THEY CALLED "TRYING TO MAKE IT RIGHT " TOLD MY WIFE TO COME BACK TODAY (1 1/2 HOURS AWAY) AND DIDN'T HAVE HAVE THE FOB AFTER ALL. HOW BAD DO YOU HAVE TO BE AT YOUR JOB FOR THIS TO HAPPEN?? THIS IS BY FAR THE WORST DEALERSHIP I HAVE EVER DEALT WITH. So now they need to keep our 70k dollar 4 runner and gave her a dirty p.o.s. camry loaner. At least could have put her in something remotely similar to our vehicle. Looks like we drive to Dallas from now on for our services and future purchases....pathetic
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August 2023 by Ernest O.
Do not waste your time with this dealership, they are more interested in taking a $1,000 deposit than selling you a vehicle. Sales Department is terrible. wasting peoples time and money with limited vehicles on the lot and an empty promise to deliver. Sales staff are inexperienced and not trained well. Sales manager is a complete failure.
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August 2023 by demitrice G
Always great customer service
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August 2023 by Ali S.
"I have been dealing with Toyota dealership for over a month now, trying to get my car serviced. Despite explaining that this car is my livelihood and essential for my family's income, they have shown no care or concern. They seem to prioritize their own interests, making me bear the brunt of their incompetence. They've charged me an exorbitant amount that far exceeds the value of my car, without any guarantee of proper repairs. Throughout this month, they have disregarded the impact this delay has had on my life and how it's affecting my livelihood. My car still remains unrepaired, and I am left with an overwhelming burden of expenses they've imposed, which is several times more than the car's worth."
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July 2023 by Susan Carson
Great rental department
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July 2023 by Donza
This is the second time I have used them for body work. Both times the repair work is fantastic. Will use them again.Service: Body & Trim
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June 2023 by Scott Biggerstaff
I'm revising my initial review. Our first experience wasn't satisfactory, but Gustavo, and his Manager, Drew immediately reached out to me. They looked at my car, admitted that it wasn't repaired properly, and offered to take care of it. They didn't argue, or point blame, but simply told me that it'd be taken care of. They even offered a rental, at no cost.I picked up my vehicle today, and it looked awesome. They stood by their word, and made things right. Customer service at its finest!Service: Body & Trim
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April 2023 by Kathleen Smith
Marie is super Helpful
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March 2023 by Shelby G.
Great service! Love the team at Classic. They do great work and work with you a lot!!
