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October 2023 by Sean C.
After leaving from a routine oil change, the horn on my older car kept going off during turning. It seems to be the piece of plastic with a button that articulates to the Bluetooth module in the steering wheel was pushing into the horn and causing it to go off. On my return after discovering this I was met with a pretty rude sales representative who instead of offering any kind of solution for me now, gaslit me and implied that maybe it is my slight oil leak that has been persistent nigh on three years that is causing this never before occurring issue, he was rude and completely unhelpful. I played with the plastic piece and it does seem to be that this was the issue, the horn is not going off as I turn. Prior to this interaction, everything was fine with the oil change as far as I know. It is really just the guy's rude behavior, complete insincerity, and lack of any kind of give-a-crap that left a sour taste in my mouth. I will not be going back to this place for any business if at all avoidable.
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September 2023 by David F.
UPDATE AT END****We are having the absolute worst experience with this dealership.. THREE MONTHS OF WAITING for a key fob,apparently they sold it to another customer and called my wife 10 min before her scheduled appointment AFTER she drove an hour and a half and told her they sold it to someone else... worst customer service we have ever dealt with. Can't get ANY management to call us back. Guess lifelong toyota customers get the same crappy service as everyone else... if this was my dealership (I work at a competing brand dealership) this would have been taken care of by now. There is really no excuse for this situation... except horrible leadership and no accountability. Bit of advice... dont send your wife to this place alone, obviously taking advantage of her gender and lack of knowledge. Wonder if toyota corporate knows how this dealership is tarnishing their brand? Guess we will find out soon, they are my next step... wish I could have given 0 stars. Update...... WELL BELIEVE IT OR NOT, THEY CALLED "TRYING TO MAKE IT RIGHT " TOLD MY WIFE TO COME BACK TODAY (1 1/2 HOURS AWAY) AND DIDN'T HAVE HAVE THE FOB AFTER ALL. HOW BAD DO YOU HAVE TO BE AT YOUR JOB FOR THIS TO HAPPEN?? THIS IS BY FAR THE WORST DEALERSHIP I HAVE EVER DEALT WITH. So now they need to keep our 70k dollar 4 runner and gave her a dirty p.o.s. camry loaner. At least could have put her in something remotely similar to our vehicle. Looks like we drive to Dallas from now on for our services and future purchases....pathetic
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August 2023 by Ernest O.
Do not waste your time with this dealership, they are more interested in taking a $1,000 deposit than selling you a vehicle. Sales Department is terrible. wasting peoples time and money with limited vehicles on the lot and an empty promise to deliver. Sales staff are inexperienced and not trained well. Sales manager is a complete failure.
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August 2023 by Ali S.
"I have been dealing with Toyota dealership for over a month now, trying to get my car serviced. Despite explaining that this car is my livelihood and essential for my family's income, they have shown no care or concern. They seem to prioritize their own interests, making me bear the brunt of their incompetence. They've charged me an exorbitant amount that far exceeds the value of my car, without any guarantee of proper repairs. Throughout this month, they have disregarded the impact this delay has had on my life and how it's affecting my livelihood. My car still remains unrepaired, and I am left with an overwhelming burden of expenses they've imposed, which is several times more than the car's worth."
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March 2023 by Shelby G.
Great service! Love the team at Classic. They do great work and work with you a lot!!
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November 2022 by Emily D.
I bought my used 2019 F-150 here and have had no problems with it. I continued going to Classic Toyota so that all of my service records would be in the same place. The first two times I went for oil changes, I was informed that they do not keep Ford oil filters on hand and would have to have the part delivered (understandable considering that they're Toyota) so knowing this- I called an hour in advance of my appointment to let them know that they would need to go ahead and order the part so that I wouldn't be waiting for hours. When I called, the parts department said that they would not order the part in advance. They wanted to wait until I got there to make sure that the "part numbers matched"... this is the same part I have had to have them order the last two times I've been here. I proceeded to get to the dealership and as I anticipated, ended up waiting a whole two hours to get my vehicle serviced. I could have gone 8 miles down the road to pennzoil and gotten it done in 20 minutes versus driving 25 minutes into town and waiting 2 hours. This place is a joke. Don't waste hours of your life sitting in their waiting room for them to try and push unnecessary sales on you. Go somewhere else.
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October 2022 by James Westwood
Everett was very friendly and accommodating. The oil change, transmission service and alignment check took a little over 2 hours to complete, not too bad. I did not receive the voucher for a car wash and the print out for the multi point inspection wasn't ready.
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September 2022 by Ricy Blac
excellent customer service awesome new vehicle and prices better than ever and………i doesn’t take long to go through the process
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September 2022 by Selena U
Had a reservation at enterprise rental car but was told they had no car available when I got there and that I’d have to wait almost 6 hours to check back for availability! After calling all rental places around just to be told the same thing I found Classic Toyota rental car and was able to rent a car right away!! The process was fast, simple and easy!
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September 2022 by Matthew A.
Took my Land Cruiser in for a 4-wheel alignment. A hearty THANK YOU to Scott Lent for his workmanship and going the extra mile to share some of his knowledge, equipping me to better enjoy and utilize my Land Cruiser. Excellent customer service from Scott Lent!
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August 2022 by Sel 8
Had a reservation at enterprise rental car but was told they had no car available when I got there and that I’d have to wait almost 6 hours to check back for availability! After calling all rental places around just to be told the same thing I found Classic Toyota rental car and was able to rent a car right away!! The process was fast, simple and easy!
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July 2022 by Jerry Carpenter
Exceptional service. Quickly did what was needed and at a low cost. Very satisfied.
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April 2022 by auntee peaches
Would not recommented Poor inexperienced customer service
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February 2022 by Mark Allen Calley
Y'all know what your doing. Thank you
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January 2022 by James J.
I began hearing a whistling or squealing noise from under my 2017 Tacoma. It got progressively worse so I took it in to the Toyota dealership in Tyler for repair. When I got there the noise had stopped and they could not repair what they could not verify. In a few weeks it started again so I took it back to the Tyler facility and once again they could not replicate the issue. The service employee Mr. Nathan Naccarato was very professional and explained in a very clear way that they were sorry but they could not do a repair on something that they couldn't verify. I was not charged anything for either of the two times that I had previously come in. Finally after a couple of more weeks the noise began a third time and I began to research online and found that this same issue had been identified by several Tacoma owners and that the problem was a failing "Carrier Bearing". A third time, I set up an appointment to have the repair done and surprisingly this time the truck was still making the noise as I arrived at the dealership for the repair appointment. I explained to Mr. Naccarato what I had found online and forwarded to him the You tube video with audio of another truck with the same issue. He understood completely and said that he would pass on the information to their technicians. After several hours I received a call from Nathan and he said that they had found and repaired the issue at no cost to me since my truck was still under warranty. They replaced the carrier bearing as well as an adjacent U-joint. Nathan was very professional in all our dealings and I highly recommend he as well as Toyota of Tyler. This was a very peculiar situation which was very hard to identify. I am very pleased with all my dealings with this dealership and recommend it to anyone.
