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February 2024 by Pauline Smith
I arrived yesterday afternoon. The check in was good.It was a young girl very nice and great personality.The room was clean and spacious.Next morning, I got up and I got a coffee Starbucks very strong coffee.I will advice everyone not to order from the bistro, I ordered 1 avocado toast to go.This was 1 toast cut in half with avocado and the price was a little pricy$13.00 dollars.Honestly wasn't good.!!!The hotel has good customer service and good rooms.My suggestion eat breakfast at McDonald's or any other place they serve breakfast it will a lot better and cheaper.
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February 2024 by Sharon Bishop
My sisters and I met here for my birthday and had a great stay. The staff was wonderful! We particularly enjoyed visiting with the staff in the bistro. They were so friendly and all sang happy birthday to me! The food and drinks were excellent. That personal touch really adds joy to a trip!
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January 2024 by Rose Daum
I checked out the hotel almost immediately though I was staying in town throughout the week. There was visible mold on the curtains in my room, rust stains in the bathroom, and the room door was insecure due to gaps around all sides and evidence of a previous forced entry. The hotel itself is run down and in desperate need of renovation. Though I stay in hotels consistently I was uncomfortable staying here l.
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January 2024 by Lynn Corley
Evan was the best great
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December 2023 by Philip Collins
We were here for a party and the place seems nice, the event room was a good size.
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December 2023 by Michael Fearrington
This was a really nice Courtyard. The staff was amazing. When I needed emergency services they where very accommodating. Even checked on me after I was released from hospital. ( medical attention was unrelated to Courtyard)
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November 2023 by Amy Morris
Staff was nice but hotel is very ‘tired’ and dirty. Floors from the entry to the hotel, through the elevator and to the fourth floor were filthy. Spills and spots on the tile and carpet stains everywhere. Stains on the walls around the elevators. Housekeeping is not doing their job.The first room we were assigned had previously been entered with a crowbar and not repaired. Our 2nd room was ‘clean enough’ but only because I was tired. The AC unit was extremely noisy. The icing on the cake was the dirty washcloth I found when getting in the shower that was left behind by housekeeping. Sadly, I wasn’t surprised given how dirty the commons areas were throughout the hotel. Overall, probably the dirtiest Marriott I have ever been in. I would never consider this location again and certainly wouldn’t recommend to a friend. Marriott - you can do better and should.
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November 2023 by Habibi1
Worst Marriott property ever and needs to be removed from the entire Marriott brand!!! It’s no free breakfast like the other properties AND DOESNT EVEN HAVE TEA IN THE ROOM!!(Not everyone drinks coffee) Mattress is very uncomfortable. Floors are uneven, Super slow elevator, wall paper peeling off walls, tiles busted on bathroom floors, plumbing issues- tub fills with water while showering and drains slowly. AC so loud and clanky I thought someone was breaking in my room in the middle of the night. Phone and alarm clock didn’t work, fridge was small and didn’t keep cool. Rooms poorly stocked. Although it’s on broadways it a VERY INCONVENIENT LOCATION in terms of turning left- you must always go down and make a U-turn but no other convenient entrances and exits on the property. It’s poorly lit from highway so it’s easy to miss it every time.Night staff are lazy with nonchalant attitudes.I would not recommend it to anyone and will request my company to place me elsewhere for business.Rooms: Low quality, uncomfortable beds, poor decor, floors uneven and noisy.Nearby activities: Walmart target and lots of eateries are just down the street and other shopping areas down the other direction. Clinic and christus health facilities nearby.Safety: Felt rather safe due to its isolated feel and inconvenient entranceWalkability: Nail salon and mama kitchen breakfast place across the way in the parking lot. Otherwise would have to cross the median to walk anywhere elseFood & drinks: No complimentary breakfast like other properties, not even tea in the rooms(not everyone drinks coffee)Noteworthy details: Poorly lit from highway entrance and must always go down street further and make a U-turn or complete turn around.
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November 2023 by alicia daum
Lovely hotel lovely service comfy beds and the sofa bed is even comfy with nice soft warm blankets clean restroom large room large bathroom. 0 complaints everything is sparkling
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October 2023 by Francisco Perez jr
Not like most Marriott. There was stains on the multiple wall, bathroom shower needs a better handyman, and some of the tables in front of the elevator had some damage on the corner.The only thing that was up to Marriott standards, was the staff. They were awesome and lively.
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September 2023 by Veronica H.
Serves Starbucks coffee but evening attendant said and I quote "I only have espresso and they didn't train us on how to make specialty drinks because coffee is a morning drink, though if you tell me how to make it I'll try". No lights in room, called down to front desk they had to check the breaker box, ended up being a blown breaker. The bar had enough Woodford reserve to do one drink, enough crown royal for one drink. No blow dryer in the room, called the front desk, they brought one down and stated they assumed the last occupant stole the blow dryer. Took a shower and the drain was so slow ended up standing in water up past our ankles. Breakfast is NOT included in your stay. To enjoy the courtyard you had to knock on the door to be let back in as the door fob was broke. Too many other hotels across the street and down the road for anyone to stay at this one.
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September 2023 by Stephanie Smith
Went here specifically for an event so didn't need a room but very nice place, was Welcomed by staffNearby activities: Lots near by like theater, stores and restaurants
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August 2023 by dee clark
Well I'm here on a business trip and its my first time in Tyler Texas. When I gave the lady at the front desk my reservation number. She said that they don't have it. So she wanted me to get out of the way so she can serve other guest that were behind me. I waited until she was done serving the other guest and she went to the back room to grab a manager. They had my reservation.... the manager apologized. Then once the manager left, the lady in the front desk told me that they have free breakfast at 6am and the pool closes at 10pm. Which are both lies.... I really think that the front desk people should be trained more and know how to communicate with guest.
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July 2023 by Katrina J.
This is a warning! I am currently working with Marriott because my credit card is being continuously hit by this particular courtyard with charges. They are denying that they are doing this, but I believe they are purposely doing low amounts to see if the card is still active in order to Charge larger fraudulent amounts. If you have stayed at this courtyard within the last couple of weeks, you may want to check your credit card statements. I am a titanium member who used points for a one night stay and they have already racked up several small charges on my credit card.
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June 2023 by Elaine B.
Anastasia and Victoria were so fun and wonderful at check in!! They had a game where you could win a prize!!!! Had a blast!!! Love this Hotel