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November 2023 by Christa Sutherland
Great service. Makes you feel comfortable and not pressured at all! Service you can trust every time!
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November 2023 by Jonathan Harker
So some background. I had two trucks blow up this spring and had them towed to East Texas Automotive. I thought I’d be able to get them fixed but o ended up not having the money. They ended up sending a notice to my address but they addressed it to the wrong name. Off by one letter. I live in an Rv park and the office checks the list of tenants when stuff with a signature comes in. They searched the name and didn’t see anything so they refused to sign. Months later I got something requiring a signature and it made the office snap and remember the other letter. They let me know. I called eastctexas auto and talked to them. I had thought I had a way to borrow the money to fix the trucks and let them know. That ended up falling through so I asked if I could come get all of my personal stuff out of the trucks before they filed paperwork to keep the trucks. They said ok. I went to pick my stuff up and there was almost nothing left. It was a uhaul converted to a camper. A futon that was in there was pinned on and would have taken at least two people an hour to take out. They would have at least had to take the legs off and most likely had to disassemble the entire thing. Boxes of stuff had been gone through and left empty on the floor. Parts of my personal collection from my hobby were scattered around. Clothes and blankets were taken. Basically everything I had in my life was reduced to what I can carry in a small duffel bag. And it had to be an inside job with the time that was spent. Almost everything was packed away and put on the bed up too, which was hard to get up on to and there was so much stuff it would have taken hours to go through. It was coordinated and planned. These people are £up£ing thieves and I wouldn’t trust them with anything.
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November 2023 by Michael Hayner
Don’t leave your vehicle here for too long. They will help themselves to anything you left in it and tell you it must have been whoever brought the vehicle in because they wouldn’t do that. I brought the vehicle in! I wouldn’t steal my own stuff! Thieves with no respect for anything.
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November 2023 by Jonathan Admire
Great experience. My work truck broke down in the middle of my work day. I called them and asked if I could bring it in and be seen right then. They were pretty busy right then but when I said I had to be back at work, they took my truck right back and within a couple hours had the problem fixed, charged a very fair price, and had me back to work. I will be bringing all my future professional and personal vehicles here. Great experience and highly recommend. Thanks east Texas Automotive!!
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July 2023 by Mark Johnson
I was a walking. They took my truck right in, drove it over. To the front wheel alignment place by 3 o'clock. I was out the door less than a $100. Fine people good work.
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April 2023 by Jon Bon
These guys are are awesome! They're quick, efficient, detail oriented and very professional! Everything they do is neat and done correctly. They also do a pretty sweet Hot Rod restoration!
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March 2023 by Chris Walker
Couldn’t find anyone that accepted Enterprise fleet service in East Texas. I made one call to East Texas Automotive and they called Enterprise immediately and got it setup. Anytime I have a service need whether it be oil change or hood and complete front end rebuild from being tossed in a tornado I take it to East Texas automotive no questions asked!!! Marvin Salcido the owner is a wonderful man and Tim the manager is always welcoming upfront and honest I won’t use anyone else!!!
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February 2023 by Lori Stahle
Wish I could give zero stars but that’s not an option. They took FULL advantage of a loyal repeat customer. I hope it was worth it because you lost our business. My husband has been going here for years and was just about to get his next set of tires here. Has gotten tires and more for 3 vehicles over 6 years. Never shopped around, never questioned their pricing. Yesterday we were 100% gouged for a battery. I won’t share specifics but do your homework. My husband never asked the price because after years of service he trusted this company. I literally almost fell to the floor when they gave me the total You took advantage and should be ashamed. It’s not about the money it’s the point. I hope the money you made doing that was worth it because we will now find a different place to do business that deserves that. Respect and loyalty, not here. Please look at reviews and do vine work before trusting them. Good luck.
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December 2021 by Floyd Pink
Bad brake job. Brandon knew it wasn't done right. Admitted 2 different rods for master cylinder for my model. Took 4 months to fix. I guess he was just wanting to have me give in, and settle with bad brake job , after paying $400.Then no time for oil change twice.You're not who I thoght you were!Service: Brakes
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November 2021 by Charles Stewart
I took my car to East Texas Automotive because they participate in SNAP Auto Loans. I'm used to being able to at least save a few dollars on Auto parts when I've brought my car into a shop, but I wasn't able to here because I was told the shop wouldn't be able to insure the work. That and the pricing would be my only knock. I ended up with a 1200$ bill for a oil pan and having it replaced and my oil filter and oil changed. I appreciated the customer service, Brandon went above and beyond when we had an issue with the SNAP financing. Thank you East Texas Automotive.
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July 2021 by Cathy Robinson
What an amazing family oriented business!! I have been two years without A/C in my car. Brandon and his team got it fixed for me really quick, and the professionalism is just off the charts!! Thank all of you from Cathy, Kristal and 3 month old Baby Liam!!! You've got a customer for life. And lots of referrals coming! Going to keep you busy.
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May 2021 by Miles Schwarz
Good people. They do great work.
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March 2021 by Randel Andrews
Great place n great price
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December 2020 by Lonnie Johnson
Brandon literally saved me. I took in my son’s truck that had been at another shop for six months with zero progress. Immediately Brandon recognized the problem and began an extensive forensic on the truck. He was able to find the problem, give me options and to this day the truck is running great. Will be a customer for life
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December 2020 by S W.
The business owner was rude and very unprofessional. I would not recommend using them nor would I ever encourage anyone to ever seek employment at their establishment. He treats his employees poorly.
